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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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This experience was so helpful. Now I don't have to worry about paying fees at my apartment building. I'm so happy that I can take my pet anywhere I go with knowing she can be by my side I know I will be okay.
I needed my dog more than anyone could imagine right now. Thank you for helping me to get him.
Hello Donna,
Thank you for the wonderful review! We’re so pleased to know that Support Pets could be of help. If you need anything further, don’t hesitate to get in touch. Have a great day!
It was fast and easy! It sent me an email when I was due for my renewal and made it a breeze
Hi Skyler,
Thank you for your glowing review! We’re thrilled to hear that Support Pets could support you. If you need any further assistance, feel free to reach out. Have a wonderful day!
Thanks a lot for getting to me fast and making by the process super easy!
Hi LaCheyla,
We really appreciate your kind words! It’s fantastic to hear that you had a positive experience with Support Pets. If you need further support, we’re always here for you. Have a great day!
Access to your site and the process of receiving the letters; Kitty's tag, and also her vest was relatively easy. Thanks for everything and giving me the freedom with my dog.
Hi Carol,
We greatly appreciate your kind words! It's great to know Support Pets was able to meet your needs. If you ever need help again, don’t hesitate to reach out. Have a fantastic day!
I love that everything is right there at the tip of your fingers. Everything is set up and explained from being to end. Things like Training you and your dog to be the best ESA representatives.
Hello Brian,
We're so glad to hear that you love the accessibility and clarity of our services! Ensuring everything is well-explained and easy to navigate is a top priority for us. Helping people understand the process and providing resources to train both themselves and their Emotional Support Animals (ESAs) to be great representatives is all part of our mission.
Thank you for sharing your positive feedback! It inspires us to keep striving for excellence in supporting ESA owners.
Seamless and easy! Thank you Support Pets for your assistance and pleasant experience.
Hi there,
Thank you for the wonderful review! We at Support Pets are so glad we could support you. If you need anything further, feel free to get in touch. Have a great day ahead!
Turn around time was great, Support Pets was upfront with everything and overall experience was great.
Hello there,
Your feedback means a lot to us! Support Pets is delighted to have helped you, and we're always available if you need anything else. Have a wonderful day!
Easy, fast and great. Just good things to tell about that. Thanks a lot
Hello Michael,
Thank you for sharing your experience! We at Support Pets are so happy we could assist you. If you need further help, just let us know. Have a great day!
Hola Paul,
¡Es un placer! Nos encanta crear experiencias que realmente marquen la diferencia para ti.
You got my money and I did get some online material, there is no way to contact a real person, I thought I was supposed to get a card to carry, very disappointed.
Hello Lee,
We're sorry to hear about your disappointment and would like to make this right for you. While our materials are provided online for convenience, our customer support team is available to assist you directly.
Please reach out to us at info@supportpets.com or use the chat option on our website at www.supportpets.com. A team member will be happy to address your concerns, provide clarification on what’s included with your purchase, and help resolve any outstanding issues.
If you were expecting a card or additional materials, let us know so we can ensure everything is in order for you. Your satisfaction is important to us, and we appreciate you bringing this to our attention!
It was very simple to sign up and receive the documents. I am so thankful for the holiday promotion that was offered!
Hi Noni,
Thank you so much for your positive feedback! We at Support Pets are thrilled to hear you had a great experience. If you need anything further, we’re always here to assist. Have a wonderful day!
Perfect and Efficient Very professional and Fast very good experience overall ill definitely recommend them
Hello Miguel,
We're thrilled to hear that you had a positive experience with Support Pets! If there’s anything else we can do, don’t hesitate to reach out. Have an amazing day!
Got my documents within hours thank you so much. It was so easy to get approved
Hi Carly,
Your review truly brightened our day! We’re so glad we could provide the support you needed. If you ever need more help, Support Pets is here for you. Have a great day!
The service was fast and when I did contact service they were helpful. Thanks!
Hello Vicki,
Thank you for your kind words! We're happy that Support Pets could meet your needs. If you ever need assistance, feel free to contact us. Have a fantastic day!
My experience was good with getting my dog registered as a support dog however I found it to be confusing regarding ID card and necessary hard copy documents. I feel 3 to 4 weeks is a bit long wait to receive the required harness.
Hello Fitzhugh,
Thank you for sharing your feedback with us. We're glad to hear that your experience with registering your dog as a support animal was positive! However, we understand your concerns about the wait for the ID card, hard copy documents, and harness. We strive to provide our customers with timely service, and we appreciate your patience during this process.
Regarding the ID card and necessary documents, we want to ensure that all information is clearly communicated, and we're here to help if anything feels unclear. Our customer support team is available to assist you with any questions you have about these items.
As for the harness, we recognize that waiting for products like this can be frustrating. Rest assured, we're working hard to process and deliver items as quickly as possible. If you need any updates on your order, feel free to reach out to us at info@supportpets.com or via the chat option on our website.
We truly appreciate your feedback, as it helps us improve our services!
I need an ESA for my anxiety and depression and it was easily done through this experience. I didn't get the bundle but would have if it were less expensive, or if you could select things individually. Overall,I had a good experience and this is my second year having an ESA.
Hello Kelsi,
Thank you for sharing your experience with us! We're so glad to hear that the process was easy for you and that your ESA is helping with your anxiety and depression. It's wonderful to know that you've had a positive experience overall and that this is your second year with an ESA.
We also appreciate your feedback about the bundle pricing. We understand that sometimes the cost can be a concern, and we are constantly looking for ways to improve our offerings. We will definitely take your suggestion into account about offering more flexibility in selecting items individually.
If you ever have any further questions or need assistance in the future, feel free to reach out to us. We're here to support you!
It is easy and quick process to be approved for my esa. Love this being available
Hi Sharon,
Our pleasure! We look forward to continuing to provide you with exceptional service.
All my animals have been registered through this company! My animals are each better suited for a different issues I have, now I can really put them to work.
Hi Makayla,
Thank you for the wonderful review! We at Support Pets are so happy we could provide the assistance you needed. If you need further help, we’re just a message away. Have a great day!
Hi Cristy,
Thank you for the wonderful review! We’re so happy we could assist you. If you need anything further, don’t hesitate to reach out. Have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Summer,
We’re so glad to hear that your experience with Support Pets has been positive! It's wonderful to know that the process was easy and that you're now able to have your pet by your side wherever you go. We understand how important it is to have that support, and we’re thrilled that you can enjoy the benefits of living without the worry of extra fees or unwanted questions.
Thank you for choosing Support Pets. We’re here to continue supporting you and your pet every step of the way! 😊🐾