• SuperJeweler

2021 CUSTOMER CHOICE AWARD

SuperJeweler

Corporate Values

Overview

SuperJeweler has a rating of 4.44 stars from 1,891 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SuperJeweler most frequently mention customer service, diamond earrings, and good quality. SuperJeweler ranks 3rd among Engagement Rings sites.

  • Service
    274
  • Value
    86
  • Quality
    1160

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 84.9%
Positive
388
Neutral
34
Negative
35

Instant Feedback

52,469 reviews

68
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What reviewers want you to know

Positive highlights

Critical highlights

  • Terrible customer service, no communication, guarantee's mean absolutely nothing.
How would you rate SuperJeweler?
Top Positive Review

“I first became acquainted with Super Jeweler through...”

Jayne B.
3/22/24

I first became acquainted with Super Jeweler through a Brad's Deal. I was impressed with the quality of all the pieces I've purchased and still am. I'm disabled and unable to buy all the pieces I want, but I've found that I can buy beautiful jewelry as gifts. Your sales & codes allow me to spend the same amount as department store, but give a much nicer, higher quality gift. Thank you! 🙏🏻

Top Critical Review

“Had so much trouble trying to apply coupon and now...”

Larry C.
3/28/24

Had so much trouble trying to apply coupon and now I paid $50 to much. Placing an order is to difficult. Please call me tomorrow *******057

Reviews (1,891)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (642) shopping experience (681)
Thumbnail of user nicolep1727
1 review
0 helpful votes
April 4th, 2024
Verified purchase

Great quality purchase the cross pendant with chain at a great price for my 12 year old and very happy

Thumbnail of user jennik16
1 review
3 helpful votes
July 7th, 2021

I purchased a necklace that was supposedly sterling silver with 1/3 diamonds. Just after wearing it a couple times it started to look cheap and appeared more like surgical steel, the diamonds looked very dull and opaque. I requested a refund immediately but they will not pay for shipping/tracking back. This company makes the customers suffer which is not fair! I loved the style of this necklace but to no fault of my own I have to return because of their quality issues.DO NOT BUY FRON THEM!

Tip for consumers:
DO NOT BUY FROM THIS COMAPANY!! They sell fake jewelry!!! SCAM!! then they make you pay for the return shipping/tracking so the customer is out money!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user deborahs2075
1 review
0 helpful votes
April 22nd, 2024
Verified purchase
• Updated review

Earrings are beautiful and arrived quickly. I will definitely be making purchases in the future. Thanks!

Great experience
March 10th, 2022
Verified site experience
• Previous review
Reason I chose this business:

The price is within my budget

Awesome deal
February 10th, 2022
Verified site experience
• Previous review
Thumbnail of user dianas673
1 review
0 helpful votes
March 3rd, 2021
Verified purchase

I'd add more pictures of electronics (inside parts); I also think it would be nice to show photos of the assembly process in real time

Service
Thumbnail of user diamondr16
2 reviews
0 helpful votes
May 22nd, 2021
Verified purchase
• Updated review

The way the jewel looked in my hand was pretty small & underwhelming almost, but when I put it on- I really underestimated the beauty of this necklace. It is well made. It is very beautiful, the chain for it is dainty so that the jewel stands out only & the chain implanted at the top of both sides on the jewel so it stays put. The necklace isn't to short or too long, so it sits perfectly centered on your chest. I'm not even into jewelery much but I'll wear it more with this brand. The packaging is also cute, a reusable bag. & they even sent me an email to check if my order was delivered with no issues & 2 added coupons off my next order. Amazing jewelry, amazing customer service, will come back again

Reason I chose this business:

SUPER DEALS!

Reason I chose this product:

Looked beautiful & at an amazing price.

Quality
AMAZING BLOW OUT DEAL!
May 18th, 2021
Verified site experience
• Previous review
Reason I chose this business:

SUPER DEALS!

Thumbnail of user rickeyf10
1 review
1 helpful vote
May 11th, 2021

This necklace is cheap and not as advertised. The chain is already turning colors and I have never worn it. It looks like it is worth less than 5 dollars. Don't waste your money on this junk.

Value
Shipping
Returns
Quality
Thumbnail of user stephaniem3044
1 review
0 helpful votes
January 9th, 2023
Verified purchase

You often raise an eyebrow when prices are so reasonable but after purchasing, now, four different pieces from this company, I can attest to the quality at an incredible price.

Reason I chose this business:

The vast number of jewelry options.

Quality
Thumbnail of user jennap179
1 review
0 helpful votes
January 11th, 2024
Verified purchase

If you're on the fence, buy them! Absolutely love them. Perfect size for my second holes.

Thumbnail of user kdff
1 review
3 helpful votes
June 28th, 2010

I bought an engagement ring for a small discounted price including free shipping. When my fiance had it apraised she cried. I thaought it was just my eye but it was noticeably yellow. The apraiser said it was a diamond but not of the quality I paid for. Refund was cumborsum. I might need to sew.

Thumbnail of user jacquelinef207
1 review
0 helpful votes
May 8th, 2021
Verified purchase
• Updated review

I was very happy to find an affordable ring in the style and design I've been looking for.

I just what to ensure that my package was on schedule

Reason I chose this business:

It was one of the advertisers on my page

Reason I chose this product:

I chose that product because I've been pricing and looking for a ring that would like "just right" on my small fingers.

Service
Quality
I was very happy to find an affordable ring in the...
April 29th, 2021
Verified site experience
• Previous review

I was very happy to find an affordable ring in the style and design I've been looking for.

Reason I chose this business:

It was one of the advertisers on my page

Thumbnail of user jojod12
2 reviews
0 helpful votes
March 10th, 2021

Super jeweler is a nice product that each and every one of us should check out very good effective and reliable

Tip for consumers:
Refunds of fund

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisab2538
1 review
0 helpful votes
June 11th, 2021
Verified purchase

I wouldn't pay $50 for EITHER of these items if I saw them in a store! COLORLESS? They are DEFINITELY colored... like dirty frozen spit! They look shattered, ZERO sparkle or "brilliance" although it says "enhanced" brilliance. Even the "sale price" is GROSSLY overpriced for the HORRIBLE QUALITY of this jewelry. And the pendant? Crooked, looks broken (bent to one side) with the same DESPICABLE diamond quality. I AM SO DISAPPOINTED! I would have rather wasted $1600 on day old tacos AND I HATE TACOS!

I didn't get assisted with my request for service, instead I received this survey

Reason I chose this business:

The jewelry looked beautiful but I found out that is GROSS MIS-ADVERTISING

Reason I chose this product:

Again, looked like beautiful, high quality diamonds, but falsely advertised

Service
Quality
Thumbnail of user julieo109
1 review
8 helpful votes
January 26th, 2020

The earrings arrived looking cloudy and shattered. They look nothing like what was advertised.

They also make you pay insurance and shipping and handling to return the item.

Thumbnail of user sheldong24
1 review
0 helpful votes
February 16th, 2021

Stay away. Photo nothing like product. Chain out of cracker jack box. Photo magnified at least ******* times

Thumbnail of user ninam221
2 reviews
0 helpful votes
May 8th, 2021
Verified purchase

I received the pearls necklace yesterday, after only 2 days! They are beautiful, they came in a very chic pouch and the price is unbeatable. Thank you, Super Jeweler!

Service
Quality
Thumbnail of user shahidj5
1 review
0 helpful votes
February 6th, 2024

Its very faster delivery system and good and authentication product. My ring was so attractive and cheep rates.
Thanks recommended.

Tip for consumers:
Great site to buy juallerys.

Products used:
Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user isabellam109
1 review
0 helpful votes
March 23rd, 2021

Great job explaining everything except about how much you earn to put sticker on car. Hard to understand.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user oladelel
3 reviews
5 helpful votes
February 26th, 2021

This is not your regular jewellery store. The are well above others and I will gladly recommend their service to people.

Thumbnail of user nancyl1207
1 review
0 helpful votes
May 10th, 2023
Verified purchase
• Updated review

My first pair that I had in 14k white was stolen and replaced them with these to only find them gone as well. Both gifts to me from my husband that just passed away. So now, I'm buying these for myself, Happy Mothers day to me...You guys are great. Thank you for such a great price SJ

Reason I chose this business:

Great price for a widow having to buy a replacement pair after they were stolen.

Service
Quality
Im shaking so hard, my engagement ring was stolen and...
March 28th, 2021
Verified site experience
• Previous review

Im shaking so hard, my engagement ring was stolen and when i found this one, i cried! And the financing made it possible. I am so excited and scared at the same time! Thank you Superjewelers. I cant wait to see it!

Reason I chose this business:

Im hoping this ring is as the reviews say. Im so excited to find a ring so beautiful, a great carat weight, great financing and with a better PRICE than anywhere else!

Thumbnail of user johns8187
1 review
0 helpful votes
March 1st, 2021

Fun shopping here. You get exactly what you need! The customer service is excellent. I would recommend them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amberl728
1 review
0 helpful votes
July 2nd, 2023
Verified purchase

They are a super easy company to do business with, and the multiple options for payment are amazing. Love their jewelry and not to expensive either! Definitely would suggest them to anyone needing or wanting to buy jewelry.

Reason I chose this business:

Cheap prices and sales

Quality
Thumbnail of user gingerk35
1 review
0 helpful votes
April 19th, 2021
Verified purchase

The portrayal of size of charm very disappointing... diamonds barely distinguishable... that being said... what I wanted to be a special gift for my granddaughter's First Communion has left me disappointed and almost embarrassed to give it to her!
Ginger Kemmerling

Thumbnail of user avalonb4
1 review
0 helpful votes
June 30th, 2023
Verified purchase

Arrived super quick & packaged very well. These diamond studs are gorgeous & just the right size I've been looking for to put in my third ear piercing. Amazing value for such great quality 14k diamond studs.

Thumbnail of user ronas34
1 review
0 helpful votes
July 19th, 2023
Verified purchase

Best price on this 1 plus C diamond solitaire
The only negative is this reviews form I've already completed my review on the first place that came up and asked for it But won't let me submit without typing in this box

Reason I chose this business:

In line search

Quality
Thumbnail of user noelm174
1 review
1 helpful vote
November 6th, 2022
Verified purchase

The item I paid for was 14 K 5.8mm Curb Link Chain, 24 Inches, Yellow Gold. $649.99come to fine out its Gold-filled which means that an item is coated by a layer of gold. Gold-filled jewelry does not last forever, because the gold layer slowly erodes over the course of 20 to 30 years.

Service
Value
Shipping
Returns
Quality

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From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!

Business History

Since 1999 SuperJeweler.com has been offering amazing jewelry at the absolute lowest prices. We scour the globe looking for the best deals on diamonds and gemstones.

All of our diamonds come from ethical, conflict-free suppliers. We buy direct from the source and pass the savings on to our customers. You simply will not find a better deal on jewelry anywhere. We have been featured on television shows such as The Price is Right, Dr. Phil, The Doctors and The View and in magazines like Woman's World and Good Housekeeping. We stand behind everything we sell. All of our jewelry comes with a Lifetime Guarantee and a no-risk 60 day money-back guarantee. We ship to almost every country on the planet for FREE and have served millions of customers worldwide.

Company Representative

Thumbnail of user socials9
Social S.
Customer Service Specialist
Typically does not respond to reviews
Nicole is one of SuperJeweler's most special colleagues. Aside from being a Military Veteran, she is a fantastic Mom, and customers LOVE HER! Nicole will be very happy to assist you in any way!

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