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SuperHeroStuff has a rating of 3.31 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SuperHeroStuff most frequently mention customer service, great quality, and wrong size. SuperHeroStuff ranks 9th among Costumes sites.
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I had to return a defective product. Superhero Stuff was great! They promptly exchanged the product. I would buy from them again!
So I ordered 3 hats and they were the wrong size. So I had to pay shipping to send it back to them for the exchange no biggie. That was like 2.5 weeks ago. I've called twice and both times they have told me that they only have one employee doing returns this time of year… and she'll get to it when she gets to it… but your stuff from anywhere else bc anywhere else give free return shipping and much faster turnaround. And more than one employee doing returns during the holidays.
Cool Stuff, with good quality, but their customer service is probably kind of average. Not so bad but not as good as I wish. I think they need to improve much better.
So I recently ordered 3 hats & 5 pins at the beginning of the month. Because I'm located in Canada, the shipping took a bit longer than was stated. That's alright because the items came packaged with care. BTW, I had to pay a customs charge upon delivery, but from what I've heard that's to be expected. However, once I opened the packaging, I only received 2 hats & all 5 pins. The one hat missing was obviously the one I ordered for myself, but my daughter's were happy that they got their hats & pins. Anyways, the customer service is not the greatest and I'm still wondering how this will be resolved! A $40 hat USD runs me about $60 CDN and my credit card receipt reflects that
My wonder woman pj set was amazing. And was excited to get it with a little discount. This was them made moot but getting stuck having to pay 12 pounds release from customs. If it had just been that but after paying for shipping majorly annoying
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Largest selection of superhero t-shirts, hoodies, hats and more for Marvel, DC Comics, and Star Wars. Get fast shipping and good prices at SuperHeroStuff.
We pride ourselves on having the widest possible selection of superhero merchandise. We carry t-shirts and other products from even the most obscure heroes and villains, so obscure that the guys at Marvel and DC probably forgot they exist. Find another site out there that has more Batman and Superman gear than we do. You can’t. We scour the ends of the earth for this stuff. We have personal relationships with our suppliers, so if there’s a problem, we won’t give you the "runaround." We’ll do our best to let the manufacturer know that your Thor puffy doll has threads coming out of its head or the lead paint flavor of your pint glass doesn’t taste as it should (kidding). We ask all our suppliers to meet current safety standards, so you can be assured that our products are safe and bursting with fruit flavor.
Thanks for shopping at SuperHeroStuff.com. If you have any comments or suggestions or if you just want to complain about your job or next door neighbor, feel free to let us know and we’ll do anything we can to help. Try giving that grump next door a Green Lantern light-up ring and see if that puts a smile on his face?
Hello Hannah, we're happy to hear that you are enjoying your purchase. Unfortunately random packages are pulled for customs charges. It is hit or miss and we're very sorry that this happened. We hope that you continue to enjoy the PJ set!