SuperHeroStuff has a rating of 3.1 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SuperHeroStuff most frequently mention customer service, great quality and wrong size. SuperHeroStuff ranks 11th among Costumes sites.
I live in Singapore and paid for the most expensive shipping because I was super excited for my purchases. The shipment was slightly delayed, but I wouldn't even have known about it if it wasn't for their customer rep emailing to inform me, within 24 hours of making the purchase.
They asked me to verify my shipping details and everything was sorted out quickly. They even partially refunded my shipping because of the slight delay (Very very gracious of them).
I received my order within the same week (tonight) and love the items I bought. Very good quality material. The Batman hoodie is warm and thick and the inside of the material does not leave fuzzy residue like some cheaper materials from other sites. The necklace I bought has a heavy and solid feel to it, which makes it absolutely worth the money paid.
Everything fits perfectly and I am ecstatic with my purchases. Definitely the best customer service and product range I have come across.
Special thanks to Diana Prince, Selina Kyle, and Natasha Romanoff for handling my order!
Definitely will order more.
I ordered my nephews spiderman outfit on 1 December - it is still not here on night of 22 December, despite the website promises of on time delivery. And they keep on sending mountains of spam email. Never again.
I will not order from them again. I have had too many issues with their shipping. Their solution to my order not showing up in 6 business days was to refund me $3. They suck and for the price you pay for their gear, you're getting ripped off because their customer service blows. Get your gear at 80stees. Their service is amazing!
Hi Lucas! I'm so sorry to hear that you were not pleased with our customer service! We try our best to put the customer first and it sounds like we may have missed the mark this time. Please call us at 866-787-4376 or email at help@superherostuff.com and let them know that you are "Lucas H." from SiteJabbber. Have a SUPER day!
Quality gear, prompt delivery times and great prices, gonna be very hard finding a site to match, let alone beat this one, had quite a few orders on it the past year or so, all them more than satisfactory
I had a small issue with my order not being processed because it was out of stock, no biggie... but I don't like dealing with people. The customer service department was awesome! Friendly, efficient, and helpful. My issue was solved quickly and I'm a happy camper!
I have been buying from you guys for years now and have never been let down at all! I've received all my goods in great condition, and there was only one time I ordered something that was no longer in stock, and you guys contacted me straight away to offer a store credit or a refund.
Recently I ordered a hoodie the wrong size and returned it, and unfortunately my size had sold out, however the person I dealt with double checked and found one they could send me! It really made me so happy because I'd been bugging about not ordering the right size to begin with.
Thanks again for your amazing service! I can not recommend you guys highly enough, but I certainly do try to, with anyone that will listen, really. :D
I purchased a Batman V Superman box and for what I paid, i got a lot of stuff! It was like opening gifts on xmas morning. Great Service, Great Value, and I will be coming back for more.
The order process was supper easy
My order arrived in a week. That's really cool considering it came from the States to Australia.
Order was correct and the quality is great... No complaints here... just bigtime praise
Good On Ya
Dave
My wonder woman pj set was amazing. And was excited to get it with a little discount. This was them made moot but getting stuck having to pay 12 pounds release from customs. If it had just been that but after paying for shipping majorly annoying
Hello Hannah, we're happy to hear that you are enjoying your purchase. Unfortunately random packages are pulled for customs charges. It is hit or miss and we're very sorry that this happened. We hope that you continue to enjoy the PJ set!
SuperheroStuff really lives up to the "superhero" part. Last week I ordered a hat from them, and I already own a couple of NewEra hats, so I already knew my size. After I purchased my hat, just a little bit later, I got an email saying my item shipped. And not like eBay shipped (which just means the seller marked it as shipped, and really sends it out like 5 days later) no, I was able to track it right away.
So they already won me over with that, then my item came in super quick, and packed very well. Unfortunately, this hat seemed rather snug. So I just called the # listed on my invoice, expecting a long await or complicated phone system - nope. A very nice girl helped me, I explained the situation. She got me the next size up, emailed me a paid for return label - like literally right then and there. So I shipped it back, the same day. Bam, the very next day (today) they already shipped out my new one.
I cannot express what a freaking breath of fresh air, that SuperheroStuff has been. I wish all other online shops would take a note from them. I will gladly shop SHS from now on, thank you so much!
I wanted to say that I have an extremely happy grown up child ( my husband haha) who is very pleased with his shirts. I found the site while trolling for Christmas presents, had them ship it to Aus. They were so quick! I unfortunately ordered the wrong size as wives sometimes do, introduced my husband to the site and he was in his version of heaven. He exchanged what I ordered. The process was so easy and quick with a total of 6 weeks from the time we sent it to the US to when we received the order back.
I had such wonderful interaction with the ladies answering all my badgering questions. I had responses immediately. I highly recommend this site to anyone who is or has a super hero in their own right! They won't be disappointed. :D
I am so happy I came across this amazing business. I was so excited because of the great products and many choices of merchandise, to my amazement it gets better than that. I had two small problems and the customer service was so unbelievably awesome, which is the complete opposite of most businesses these days. Not only were my problems resolved quickly, they went above and beyond to make me happy. Love, love, love superherostuff.com! Finally, you feel good about spending your money with someone. Love you guys! You've got a loyal customer for life!
First off I want to thank "Wonder Woman" aka Diana and especially Batgirl" aka BARBARA.
I had an urgent overnight request for a little boy who has had so much trauma in his life, suffered some huge losses and still manages to see the glass as half full, says please and thank you, opens my car door (I always say "what a gentleman"... He doesn't interrupt but says "excuse me" when he needs to say something when adults are talking and still holds my hand "because you need a little extra help getting up the steps Bubbie"...
I sent this company a quick note and not only did I receive an almost instant response but I also received his favorite Marvel character "DEADPOOL" backpack the NEXT DAY!
Just know because of your kindness, one little boy went to sleep curled up holding his new backpack.
Job well done! I will tell everyone I know about your company, it's so uncommon in this day and age to have such EXCELLENT products but more importantly KNOWING That THERE Are PEOPLE WHO RESPOND AND HAVE SUCH KINDNESS! Now that's what I call super-star customer service!
Thank you... thank you... thank you!
Jane in Wyoming
So ordered 2 shirts. They didn't make through the 1st was without the logos becoming distressed. Posted a pic on twitter. Within minutes was tweeted and dmed to contact customer service. When I did they replaced the shirts no questions asked. Different shirts that cost slightly more than the ones I bought. Special thanks to Korri who was awesome. She was polite and empathetic and just super helpful.
I love buying from SuperHeroStuff. They have a fun selection of every hero I know of. My kids and husband always love what I order. There customer service is among the best. When I emailed them about a 4 month old order they promptly solved my problem. I am impressed and will continue to be a customer :)
Great selection of superhero merchandise, especially tee-shirts, and they have sizes other than L, XL, and XXL! Im a slim, in-shape guy, and like that they have small size tees. Awesome!
A few weeks ago I ordered two shirts. I accidentally ordered the wrong size and left them the wrong email.
I called customer service expecting to sit through a long automated message, but I GOT A REAL PERSON! She talked to me about the weather in Pennsylvania where she was and then contently listened to me drone on about my weather. She was really friendly. After only a few seconds on the phone, she had me set up with the right size, and the right email.
The shirts are amazing, and are still perfect after a bunch of washes! Thanks superherostuff.com. I will be back.
Bought a Mario bros iPhone case for my iPhone 5. After having the original case my phone came with for over a year I wanted a cool new one. I've dropped my phone countless times and never had a problem. Got this junk case from superherostuff.com and it didn't seem to ever fit right to begin with. Well today I dropped my phone for the first time after putting this case on and the screen cracked, now I'm out $150 bucks because of this piece of crap. Thanks a lot superherostuff..
Hello Dan! We're so sorry to hear that you were not impressed by our product. We take great pride in sourcing the highest quality SuperHero fan gear we can, but sometimes a product will slip through the cracks. In this case we would offer you a full refund. We apologize for the troubles the phone case has caused you. Please email us at help@superherostuff.com or call us at 866-787-4376 for a full refund!
Placed an order in Australia a week ago, and received it very quickly. The prices were high, but the quality seems decent. Happy with my purchase.
I should have read reviews before trusting the value of this site. As other reviews have stated, the site does not offer a sufficient amount of products in their wide range of sizes. Not only do they not have a variety where variety is needed, they do not update their site as items are or are not available in time for you to not make a mistake in ordering an item that is actually not available. I am beyond dissatisfied by the fact that they allowed me to make an entire purchase without warning me that the item is not available. On top of this, they decided to send the rest of my order before I could confirm if I still wanted any of it. This all stinks of a scam. I am severely disappointed in their business.
Hello Barbara! So sorry to hear that you aren't impressed with our service! We take our customer service here seriously. We are a small company in Pennsylvania that has grown leaps and bounds in just the last few years! We are happy to have a few new employees in our buying department. Our sizes and selection are sure to improve quickly (we are already in the process!). While extremely infrequent, out of stock purchases do happen if inventory has been miscounted. We have implemented additional measures to cut down on the amount of out of stock purchases. We would like to hear more about your experience, please email us at help@superherostuff.com or call us at (1)-866-787-4376.
Answer: HI Errol, I checked our e-mails and I did respond to you right after you sent your inquiry. Your parcel was returned to sender and was mailed back to our facility. Please check your e-mail and respond to whether or not you would like your item reshipped out to you. Please let us know if there is anything else that you might need in the meantime. Kindest Regards, Korri
Answer: HI there Tony - If you are in the domestic US and order now using USPS standard shipping you will get your item before Christmas:) - Korri
Answer: Hi Amy, Thank you for the question! All of our products are sourced from manufacturers holding licenses from Marvel, DC, or Disney. If you have any additional questions or concerns, customer service would be happy to help you at help@superherostuff.com!
Largest selection of superhero t-shirts, hoodies, hats and more for Marvel, DC Comics, and Star Wars. Get fast shipping and good prices at SuperHeroStuff.
Hi Chewy! I am very sorry to hear that this happened to you! We would love to resolve this issue. I will alert customer service and they will be happy to take care of you. Please call us at 866-787-4376 or email at help@superherostuff.com and let them know that you are "Chewy G." from SiteJabbber. Have a SUPER day!