SuperHeroStuffReviews 88

Went with a few Avengers hats $93 good quality but were too big. Returned the hats but Had to dispute the charges as they gave a partial credit to someone else's credit card. Kept on hold for 20 minutes before being sent to a voicemail. Upon leaving voicemail they deleted the order from my purchases account (deceptive!) I kept all my emails and UPS return receipt. Once again cool hats but make sure you get the correct size otherwise plan on disputing charges, maybe if they get enough credit companies will get tired of their deceptive practices.

This was my first time ordering from this website. I accidentally messed up the address during checkout and didn't notice until I saw that the package was sent back to the seller. I emailed their customer service and they got back to me that same day. They told me what I had to do to fix the problem, it was very quick and painless and they re-sent it with the right address this time. I appreciated how fast they got back to me, hopefully everything is smooth sailing from here but I'm very happy with their service!

The reviews are correct - partial orders sent... then you have to call them about your missing stuff. They tell you it wasn't in stock. Then issue a refund. Initially, I was pretty psyched to see how many items they have that my son would be interested in. Be aware that they are not going to tell you if it is out of stock. They will make you figure out you didn't get it, then they will pat themselves on the back for giving you a refund. Browse their site, find items you like, google them and buy elsewhere. Oh and make sure to click a few paid links in the search results for their site while your at it

I ordered 2 shirts (not very cheap ones either) and while there support page states that most items are shipped within 1 or 2 days it has now been 2 1/2 weeks for my order with no movement in my shipping details. I contacted support and they said: "This item is going to be coming directly from the manufacturer and takes about 7-10 business days before this item can be shipped from out warehouse. Once shipped your order will go out all together and you will be e-mailed a tracking"... hat to say it but it's been 12 business days and still nothing... nor do I recall seeing anything on the site stating the product being purchased is coming from a 3rd party and will delay thing indefinitely. I'll give it 3 more business days before I cancel my order.

While this company has a good selection of items, they seem to have problems with inventory and what their website promises. Last year, I placed an order for 18ish Avengers buttons. Got an email a day or so later saying that they didn't have that many, so they helped me with selecting another Avengers-themed buttonfine. Worked out.

This year I ordered 21 Spiderman buttons 2 day shipping. Four days later, nothing comes. I emailed asking when the order would be shipped and the next day, I've got a refund in my PayPal account. No email explaining the lack of inventory, the reason for the return, etc. Emailed them again to ask what happened... no response. Really ticked me off (1) that they can't tell customers what their inventory is and (2) that they can't simply respond to an email. Guys: find a way to set up your website so that it shows how many of any given item are in stock; I can't believe there isn't a way to do it. Never ordering from them again.

So I ordered The Infinity Gauntlet class ring back in September of this year and and it was around the 15th and 16th of September so I figured that I'll probably going to get the ring in September but I didn't and receive the ring the second week of October. I called and emailed them for the status of my ring at purchase, I did not receive an email nor a phone call from them in weeks I finally received an email stating that they were backlog due to the hurricane and my order will be shipped as soon as possible and that was in the first week of October. I finally received my ring the second week of October and I was quite surprised when I opened up the ring. Despite the long wait and countless weeks of emailing and calling I finally received the ring and was very happy with it. So as far as ordering things from them again I highly doubt I'm going to you due to the fact that I waited so long for my purchase it ruined my experience

First I want to say great customer service. The first hat I purchases was a Red Hood hat, that I ordered a size too large - and without hassle they exchanged it for me
The quality of that hat was so excellent that I now have purchased Nightwing, Red Robin, Robin hats and just recieved my Batman, Superman, Green Arrown, Flash hats, they are all incredible and the amazing thing is some look even better than they did online. I still plan on purchasing one last Spiderman hat. And by the way this is coming from someone who use to hate hats because I dislike sports and well, up until now I was never interested and I now have 8 hats within two months and eyeing my 9th. Which by the way, all are 39thirties
Again, grearlt company with a great selection amd great customer service! I will be back again!

No complaints about this website. I have been looking for a good place for hats and other stuff and this is it! My last order the coupon for a free hat did not work properly so I told them what hat I wanted and they ordered it for me! Shipping is not nearly as bad as people are saying. I think some people are making a bigger deal out of it. Example: I ordered a bunch of stuff on 7/22 (Sunday). They shipped it on 7/23 and I got it on 7/25 (Wednesday). I ordered again on 8/04 (Saturday) They shipped it on 8/07 (Tuesday) and it should arrive 8/13 (Monday). They got it out of their warehouse in 1 business day from when I ordered. The first order was USPS and the second is UPS. So it does seem to be a trend with UPS orders taking longer than expected. I have no complaints with this. We can't compare to Amazon Prime (Which have their own issues!) I would recommend this website to any superhero fan who likes superhero clothes.

So I recently ordered 3 hats & 5 pins at the beginning of the month. Because I'm located in Canada, the shipping took a bit longer than was stated. That's alright because the items came packaged with care. BTW, I had to pay a customs charge upon delivery, but from what I've heard that's to be expected. However, once I opened the packaging, I only received 2 hats & all 5 pins. The one hat missing was obviously the one I ordered for myself, but my daughter's were happy that they got their hats & pins. Anyways, the customer service is not the greatest and I'm still wondering how this will be resolved! A $40 hat USD runs me about $60 CDN and my credit card receipt reflects that

I recently ordered a t-shirt from superherostuff.com. To my surprise, when I opened the package it was not the t-shirt I had purchased. I called the 800# and got a customer service rep and they were everything I needed them to be! They were so kind, timely and apologetic, they really seemed to appreciate my business. Not only did the CSR promise to send me the correct shirt, she let me keep the one I got in error! Awesome! Can't wait for my next purchase from Superherostuff.com. Customer service like this will ALWAYS keep me loyal to the retailer!