Supaperfume

Ordered in December, haven't received anything. In March they finally decided to issue a refund. It is May now and I still don't have my money back.

DON'T USE THIS COMPANY!

I am a frequent user of this site and have never had any problems with them, Orders are usually received within 5 days of placing my order which is via their free delivery option which comes 2nd class. They have some really good value named perfumes which are cheaper with them than on the high street but other top brands are sometimes the same price as high street shops.

Ordered perfume and paid for it on the monday 27th June, it was abirthday gift for the 4th july, (wesite states 2-4 working days for delivery), after the 5th day I e-mailed them twice asking about my order i had not received and got no response, eventually on the following tuesday i spoke to someone on the phone, after trying for lamost an hour who said they sent me an e-mail, which i did not get and that the order was being delivered that friday or saturday, this is now a week past the birthday and almost 2 weeks from when i placed the order. The next day (thursday) i phoned again it took ages for me to get through and cancelled the order and asked for a full refund which i was told would be in my bank account the same day. By the following monday (11th july) i still had not recieved my refund, eventually spoke to the same lady on the phone who then said it takes 5 working days for a refund and they have to tell their bank to do the refund. So come the thursday 14th july (5 working days) from the time i asked for a refund i still had not got it. I tried phoning all day friday and the phone just rang or was engaged and that was from 11.00 to 15.55 i tried. It is now the 18th og july and i have still not got my refund and i have tried phoning them since 10.00 this morning and no one is answering. I am a very tolernat person but now i am extremely angry and would never recommend this website.

I am kind of shocked by negative reviews here, as I have actually shopped with them twice. Everything arrived promptly, was satisfied with the choice, and prices are ok. Was I just utterly lucky?

Rip off - ordered £87 in perfumes for xmas presents from this company and received nothing. There was no answer to my emails or phone calls, and as a pensioner I can not afford to give my money away.My advice is if you see this company, give it a miss