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SulfurSoap.com

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Florida
1 review
2 helpful votes
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After years of delivering nothing but the best service and excellent products for good prices, the company, in my case,
For this order, appears to have gone ghost.
My order for November 7,2020, was never received, although the payment was charged to my account. No response to multiple emails amd calls, including one relayed from PayPal.
Something is wrong and apparently it happened suddenly.

Date of experience: December 9, 2020
THBA B.
Canada
3 reviews
27 helpful votes
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Just a PO Box company
September 4, 2018

This product is simply coming from overseas, it's not made in the Texas as stated. Having received the product, they were lazy and decided to overlap the new shipping label over the old. Very sneaky business which will not honor refunds.

Date of experience: September 4, 2018
California
1 review
9 helpful votes
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Stole my money
August 22, 2020

Ordered at the end of July and again in August (stupidly)... never received order and never got a refund either. Tried emailing and calling, but no response. This website is a TOTAL SCAM. Please don't get fooled like I did.

Date of experience: August 22, 2020
Pennsylvania
1 review
2 helpful votes
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I placed an order for soap at the end of September. My card was promptly charged, but I have not yet received my order (or received a shipping confirmation for that matter.) Despite numerous calls and emails, I have never even heard back from them. I have had to dispute this with my credit card company. Please do your research and do not attempt to purchase anything from this site.

Date of experience: November 16, 2020
New York
1 review
3 helpful votes
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Placed an order over 2 weeks ago and never received a product or shipping information. I tried contacting them multiple times over phone (left 2 voicemails), emails (to their 2 different accounts), and their web form. Have not received a response! Sad because I've ordered from them in the past, I'm sad that it is now just a scam.

Date of experience: November 1, 2020
Iowa
1 review
1 helpful vote
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No soap, no responses to multiple calls and emails, and no refund. Out $50 for 12 bars! I ordered from them before and no problems, as recently as Jan. 2020, but my Dec 2020 order and money went into a black hole. Where did they go?

Date of experience: April 11, 2021
Texas
1 review
1 helpful vote
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Ghosted?
March 16, 2021

What happened to this company? I was a loyalty customer and it cleared up my acne 100% I'm so disappointed I'll never receive my order I don't want to lose the best soap that had ever happened to me I've emailed, I've called and I even sent a letter to the address provided on the card with my receipt order form I'm so disappointed and scared this soap will be gone forever I don't want my acne to return again I'm truly heartbroken over this. I've tried many many products and this soap was #1 pls bring it back!

Date of experience: March 15, 2021
Washington
1 review
1 helpful vote
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I ordered on in October. Have not received shipping info or the product. Sent an inquiry to their customer service. Crickets! Complained to Pay Pal. No real help there. Do not order from this company! EVER! Should their products ever show up on Amazon where I used to purchase their soap from you can bet I will boycott any of their products! RIPOFF!

Date of experience: December 14, 2020
Massachusetts
1 review
5 helpful votes
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Purchased a large quantity for a benefit fund raiser for my son's school and paid hundreds of dollars and never received the product or a refund. I emailed multiple times and asked for a response and never received one. This is a fraudulent business run by scumbags. I hope they rot in hell.

Date of experience: September 25, 2020
Missouri
1 review
8 helpful votes
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Ordered at end of April. Took money out account. Never received products. Sent email. Never had response back. Sent another email and voice message may 26th. I previously ordered through Walmart and received within 2 weeks. There was a business card in order so I figured I would order directly from them since family says it was helping their face. Never received. No calls. No email. Only money taken out of account.

Date of experience: May 26, 2020
Pennsylvania
1 review
2 helpful votes
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They do not deliver or answer
January 18, 2021

DO NOT ORDER. If you did contest it with your payment processor immediately.
They should not be allowed to keep their site up and accept payment for any orders.
You will not be able to contact them you will not get your order.

Date of experience: January 18, 2021
Texas
1 review
3 helpful votes
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Never received product
December 10, 2020

Sadly I didn't read the previous reviews before ordering. I normally order my sulfur soap and New Braunfels Lab products on amazon but they were currently unavailable so I had to look elsewhere. It's been almost a month and I have not received my order. I sent an email yesterday but after reading these other reviews I am not expecting to receive any product. I'm not even sure I can get my money back. Idk what happened to this company but they seemed to be a legitimate company until this last year or so. Very sad and misleading. Take my advice and do NOT order from them.

Date of experience: December 10, 2020
Arizona
1 review
5 helpful votes
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We have been ordering this soap for our Acne Clinic for 5 years and we always ordered through Amazon. We would always get our orders on time... Perfect! Well we decided to order directly from the Sulfursoap Website. The first order took 1 month to recieve... the second order we never recieved. We called and emailed and called and emailed and well you get the point. No one ever answered or responded. Never again Sulfursoap.com. You lost a long standing customer who has given your business thousands of dollars over the years. We will be looking elsewhere for a sulfur soap product.

Date of experience: August 7, 2020
California
1 review
1 helpful vote
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I bought some of their product on January 26th of this year for $26.90 and here I am almost a month later and I still havent recieved it. I went to their website only to find that I couldnt even access it, so I couldnt do a thing about getting my money back. And Im pretty pissed because Im young and I dont have the freedom to throw money away and now Im going to have to chuck $30 into the trash when I could be paying for a few meals instead.

Date of experience: February 23, 2021
New York
1 review
5 helpful votes
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Scam
September 27, 2020

I also ordered sulfur soaps from this company and never received the product. After several emails and phone calls they never responded. It was taken out of my credit card account as well.

Date of experience: September 27, 2020
Germany
3 reviews
8 helpful votes
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Don't be fooled by their prices, you'll never get the merchandise and they'll never respond to your emails.
Calling the phone number provided you'll get a recording "the person you're trying to reach is not accepting calls at this time" - or at any time for that matter.

Date of experience: April 4, 2015
New York
1 review
6 helpful votes
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Not much to add, the previous poster said it all.
Don't be fooled by their prices, you'll never get the merchandise and they'll never respond to your emails.
Calling the phone number provided you'll get a recording "the person you're trying to reach is not accepting calls at this time" - or at any time for that matter.

Date of experience: October 24, 2012
California
1 review
5 helpful votes
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Bad customer service. They never answer their phone or emails and have taken my money. I already emailed them multiple times to cancel my order and that have not gotten back to me. SCAM

Date of experience: September 10, 2020
Pennsylvania
1 review
2 helpful votes
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Sulfursoap.com
November 10, 2020

Great company with reliable products. Really helped my skin I have mild psoriasis and this TSAL soap really helps I am also acne prone. Customer for 15 years. Highly recommend!

Date of experience: November 10, 2020
Canada
1 review
5 helpful votes
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Just to be clear I bought the soap from their website and am reviewing here. The people that run the site are untrustworthy and do not allow returns. And if I gave them a not so positive review on their site I fear they would delete it. They are misleading in their marketing. They make out like they are a Vegan based company with the word VEGAN in big caps written on their main page. Well, in fact they use lanolin in all their soaps which is made from wool and sheep. Now that might seem nutty to some, but that is my thing. Not contributing to cruelty to animals. Plus, lanolin can be toxic. One of the biggest dangers of lanolin is that sheep are sprayed directly with pesticides to treat mites and pests. This company will not return emails either. I didnt even open the soap and they wont take it back. Dont do business with these people if you want a natural product. They are unethical. Ask yourself what kind of company wont let you return an unopened item? Answer: Sulfursoap.com

Date of experience: April 29, 2018

Overview

SulfurSoap.com has a rating of 1.8 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. SulfurSoap.com ranks 311th among Bath & Body sites.

service
2
shipping
1
returns
2