• Suburban Buick GMC

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Overview

Suburban Buick GMC has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. Suburban Buick GMC ranks 214th among Car Buying sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
How would you rate Suburban Buick GMC?
Top Critical Review

“Bad Customer Service”

Michael R.
8/29/17

This pertains to the body shop. I had work done on my vehicle and paid in full for it. I had one small issue with the repairs and took it back to have it inspected. I encountered Chuck the body shop manager who angrily accused me of tampering with the repairs. I did no such thing-and proved it. After our exchanges became more heated I got my vehicle out of there as quickly as possible. Apparently the issue I had with my vehicle stemmed from me choosing the lower cost repair option- even though I was assured my truck would be repaired to the same working condition before the damage occurred. I would have probably had my vehicle repaired properly there at a later date if it was not for this belligerent, angry manager. This "manager" has no business being in any customer service related industry. Because of his attitude I will never use this shop again and I have, and will, do all that I can to tell people about my negative experience. I'll give 1 star because who ever detailed my vehicle when I initially picked it up did an excellent job. If you need body work on your vehicle -- find another body shop.

Reviews (1)

Rating

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Thumbnail of user michaelr254
3 reviews
6 helpful votes
August 29th, 2017

This pertains to the body shop. I had work done on my vehicle and paid in full for it. I had one small issue with the repairs and took it back to have it inspected.
I encountered Chuck the body shop manager who angrily accused me of tampering with the repairs. I did no such thing-and proved it. After our exchanges became more heated I got my vehicle out of there as quickly as possible. Apparently the issue I had with my vehicle stemmed from me choosing the lower cost repair option- even though I was assured my truck would be repaired to the same working condition before the damage occurred. I would have probably had my vehicle repaired properly there at a later date if it was not for this belligerent, angry manager. This "manager" has no business being in any customer service related industry. Because of his attitude I will never use this shop again and I have, and will, do all that I can to tell people about my negative experience. I'll give 1 star because who ever detailed my vehicle when I initially picked it up did an excellent job. If you need body work on your vehicle -- find another body shop.

Tip for consumers:
Don't use this bodyshop

Service
Value
Shipping
Returns
Quality

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