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StyleWe has a rating of 4.02 stars from 5,355 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StyleWe most frequently mention customer service, online boutique, and good quality. StyleWe ranks 11th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 15 hours
43,613 reviews
Thank you so much! Great service going on over a year shopping at Stylewe. The only concern is time it takes to ship and comes in parts, though has not kept me from shopping. Hopefully in the future we will have the option for overnight or next day delivery ;)
Insufficient information received after payment and confirmation of order. No updates received. The item was lost but without continuous communication this was not readily determined. The occasion for which I ordered the dress more than one month in advance was completely missed. On arrival there was even more disappointment. The fabric colour is like the photo but the style is not quite right and it is difficult to assemble and fit.
Insufficient information received after payment and confirmation of order. No updates received. The item was lost but without continuous communication this was not readily determined. The occasion for which I ordered the dress more than one month in advance was completely missed.
On arrival there was even more disappointment. The fabric colour is like the photo but the style is not quite right and it is difficult to assemble and fit.
agent was professional. Felt that I would have received express service as a
Because the styles were more in keeping with what I wanted, more tropical, nicer colours, elegant styles for evening wear in a tropical climate
Love the colour and the style
Love the colour and the style
Do not waste your money on this, photos look very nice, but they are nothing like in photo. I ordered dresses and pants which mentioned US size small, I usually wear US 4-6, when i wore them they are very big to be US 4-6. Quality is very bad as well for the money you pay. They do not have free returns so international shipping back costs around 50 GBP from London. So be careful while ordering and I would definitely suggest you to stay away to save pain.
Products used:
Sweaters, Dresses, Pants
Please accept our sincere apologies for any inconvenience caused.
We sincerely apologize for any inconvenience you have experienced. At Stylewe, we prioritize customer satisfaction and anything less than ensuring you are happy is not acceptable, and we will continue to improve the quality of our products and services to meet our customer's needs.
If there is anything we can do to further remedy this situation, please do not hesitate to contact us and we will reach you at the soonest. Hoping for your kind understanding.
Don't buy! Worst experience ever. Nothing like the picture. Inferior and cheap! Waste of money! Beware!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Would you please provide your order number so that we can help you?
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at services@stylewe.com or by chat online.
Stylewe is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
StyleWe website uses beautiful, stylish models to promote very fashionable clothing. Mostly reasonable price. Unfortunately, they don't actually carry normal sizes for the majority of clothing items available for sale. So far, I'm 1 for 6 getting a desired item delivered. Have two orders sitting in the netherworld of being paid and being communicated that the 3 -week delivery notice actually means "Pre-Sale" and once they receive the item, it will be another 3 weeks. In the meantime, they have my $$ via credit card for months. Three other items are available in sizes like XXL. For S or M its an "Arrival Notice" customer relationship scheme, which never comes - after 12 months, 6 months and 4 months respectively - all the while StyleWe continues to show these items on my account and in targeted advertising to my browsers. Very bizarre. I can't imagine nor have I ever seen a credible fashion brand manage their website and sales inventory in this manner.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by shipping delay.
Please understand we only accept order after payment is done. You can check with your bank/card company to see if they provide installment paying service, or use the installment service provided by PayPal/Klarna/Afterpay.
Since the item(s) you ordered is presale item, which means that it will require longer preparation time than regular products. You will see a Presale label mark in the cart and in your order's detail page.
You can know more about presale items at our pre order guidance: https://www.stylewe.com/information/pre-order-guidance
Please note the size you ordered is no longer available for other customer, but the product in your order is always under preparation.
Regarding this issue, our representative have sent an email to you with more details, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need any assistance, please feel free to contact us by chat for quick response or by email at services@stylewe.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.
Best regard,
Louisa
STYLEWE
The item I was looking for - elegant floral dress midi - was no longer available!
2nd best option, and one cheap deal. Offset by expensive shipping costs
After 1 1/2 month waiting for my dress this is what I got,don't waste your money,I try ti get my money back and it's misión imposible,not worth it
Tip for consumers:
They need to know that the shipping can takes months and the quality of the product is no worth the money or the waiting
Products used:
I just want to return this awful dress that I have been waiting for more than a month and a half.I ordered on 5/5/23 and I received this squeezed dress on 6/21/23
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Regarding the shipment, please know that we make every effort to fulfill orders in a timely manner. However, there are times when unforeseen circumstances occur, which can result in delays or disruptions to our delivery timeline. We apologize if this has caused any inconvenience for you.
Rest assured that if the product meets our return policy requirements, it is eligible for return. You may check our return policy and how to return via https://www.stylewe.com/information/return-policy
If the return process does not work. You can contact our customer service team at services@stylewe.com and explain the situation in detail, including the reason for requesting return and any relevant order. Then we will be happy to help.
Best regard,
Mandy
STYLEWE
I ordered a beautiful burgundy 2 pc outfit. It took 6 weeks and one piece was bright red and the other a washed out burgundy but not even close to the picture. Very poor construction and shoddy fabric and poor sizing. When I tried to return they make you return to China which is very expensive and only offer 20% refund. Stylewe is now a scam.
Customer service says some products may look
Different depending on lighting. It's a SCAM. Don't order.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry for your dissatisfaction.
We valued your business and we will try our best to help you resolve the problem.
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email (services@stylewe.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
StyleWe
Pre delivery. (No response from StyleWe)
I) Last week the price was about $10.00 less than the one displayed today!
Ii) The displays do NOT show the back view; why not?
Iii) Is this coat lined?
Post purchase
Iv) Delivery took 24 days! (Ordered 03/13/2023, received 04/06/2023!)
V) Despite paying $53.99, the Trenchcoat was unlined, almost "see through" and the material was cheap with a missing belt loop.
Vii) The Return process is lengthy, convoluted and no acknowledgement of the returned item. Fortunately the USPS via their Tracking # notified me that this item was delivered to StyelWe on 04/14/2023 at 10:21am and left with an individual. Today is 04/25/2023 and still NO REFUND as yet!
I have never encountered so many issues with other on-line retail stores.
The displays looked good
I liked the trenchcoat style, color and length
Dear Customer,
I’m sorry you feel that way. Our apologies for any inconvenience this may have caused.
After reviewing our records, we were unable to find any record of the question you mentioned before delivery. We apologize for any inconvenience this may have caused.
Please note that we take the price on our website as the standard price. If you encounter this issue again in the future, please do not hesitate to contact us, and we will be happy to assist you in checking the price.
We value your business and appreciate your feedback. To ensure a better pre-sales experience, we will optimize the display of product details on our website, including the back view, to provide more accurate and helpful information for our customers.
We apologize for the long waiting time you experienced during the delivery process, and we are committed to improving our shipping services to provide faster delivery times for our customers.
Regarding the missing belt loop issue, we apologize for any inconvenience caused. We have requested further pictures from you to investigate the issue, but we did not receive any additional images.
We have issued a refund for your order, which should have been credited to your original payment method. If you have any questions or concerns about the refund, please contact your bank or reach out to us via email, and we will be happy to assist you in checking the status of the refund.
Please feel free to contact us at services@stylewe.com if there is anything else we can do to assist you further.
Best regard,
STYLEWE
I) Last week the price was about $10.00 less today!
Ii) The displays do NOT show the back view; why not?
Iii) Is this coat lined?
I liked the trenchcoat appearance, the white color and the length
Unpleasant and dissatisfied with the inability to contact anyone; there's a customer service number that does not work, no matter what time I called. I still have not received my entire order, and the most frustrating part is that is no one to reach out to. How can I possibly reorder or recommend Stylewe to my family and or friends?
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for the inconvenience you have experienced with our customer service and the delay in receiving your complete order.
Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated. We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website. We always strive to provide prompt and efficient service to our customers.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping.
In some cases, we may prioritize shipping of ready items to prevent further delays. After checking, the remaining items in your order are hot sale items, they have been delayed before shipping, but we can confirm that they have now shipped. You can check the status of your order by visiting https://www.stylewe.com/order-query. We've also sent you an email today about your order status.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
I hope the products are as awesome as they appear. Prices reasonable too
I placed my first order in November and received it a month later. The items did not work for me so I followed their return guidelines and requested a return label. After making the request twice I finally received one that looked a little odd so I did a chat to inquire as to the legitimacy of the label…which they insisted was legit. I placed the label on the package and dropped it off at my post office and got a receipt with a tracking number which I checked a week later only to learn that the US Postal Service had confiscated the package stating that the return label was counterfeit. Meanwhile I'm out of my money and had to actually wait again while PayPal disputed it…although I sent them a snapshot of the tracking information. In the end I got the refund less shipping charge which I should have gotten since they didn't even pay for the label and it was counterfeit. I won't do business with them again.
Products used:
Clothing
Dear customer
We apologize for any inconvenience caused by the return process and are sorry to hear about your negative experience with our company. We take all customer feedback seriously and strive to provide the best possible service.
Regarding your return label, please understand that we provide prepaid return labels that are legitimate and used by many of our customers without issue. We have received other customers' return packages using our return labels and have not encountered any problems.
Regarding the issue with the US Postal Service confiscating your package, it is an abnormal occurrence and we are currently in communication with USPS to determine the exact reason for this. However, please note that this does not affect your refund as you followed our return guidelines and returned the item(s) to us using the provided return label.
We are sorry if the logistics information of the return package has caused trouble to you. As a gesture of goodwill, we have submitted a full refund, and hope that this resolution is satisfactory for you.
Thank you for bringing this issue to our attention. If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Echo
STYLEWE
I received my order, out of the 4 items, 3 are way too big, I want to return them and I'm getting the run around, I will never order from this site gain, terrible customer service, I've been offered up to 40% to keep the purchase, but that seems impractical since nothing fits.
Dear Angela,
Please accept our sincere apologies for any inconvenience caused.
We offer the US return service also for U.S. order if you do not wanna take the option. Please do contact us if you are not satisfy with the product.
I ordered 2 blouses and 1 ring.
After an awful delay, I hot 2 blouses and 5 RINGS. Same ugly ring but 5 of them.
Customer Service refused the return of rings! Blamed it on me and indicated I ordered 5. There was no way I hit the button 5x
Having received the ring - it's ordinary and cheap looking.
Seems they do this to charge more on the card!
Tip for consumers:
NOT WORTH USING THIS SITE.
CHECK CHARGES ON YOUR PURCHASES
Products used:
Blouses
Ring
Sorry for any inconvenience caused. I’d love to understand more details about the issue you mentioned.
Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.
Items I bought are not as advertised...Try doing a return: I have been waiting for return address for ages...chat option tells me I will receive email within 48 hours or 24 hours giving me the info...it's been a month of Sundays and still no return address! I feel scammed and I am astounded at the positive ratings...Stylwe customer service sucks!...don't...just don't. Shein is a better choice with easy returns.
Tip for consumers:
Not worth the trouble...there are much better options for online purchases, with free returns etc.
Products used:
None
Sorry for any inconvenience caused. Would you please provide your order number so that we can check? We usually reply to emails within 48 hours, but sometimes our reply may go to spam emails due to the customers' settings.
If you have questions about your order, please contact us by email at services@stylewe.com or by 24/7 chat online.
Had looked for a long time, finally found a pair if trousers I thought I could wear. Only trouble is. They need to ship my order. Tracking numbers supplied do not work and USPS has no record of the tracking number they provided. They blame Covid 19 but I have received orders in an average of 16 days from other suppliers in China. Disappointing to say the least, dishonest at best.
Tip for consumers:
That this is a legitimate company and actually ships the item ordered.
Products used:
Product not received been in transit but no tracking number worked. Responses always say same thing ... no tracking information found!!! Keep being told item has shipped.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback and sorry for the inconvenience.
As we checked, your parcel is still in transit， and the tracking information as below.
2021-12-06 08:01
ATLANTA, GA 30349, ATLANTA, GA 30349, Arrived Shipping Partner Facility, USPS Awaiting Item
Sometimes they are slowly updating their online record, please allow some time for the tracking information to update.
We would like to suggest you contact us again for a 10% refund as compensation when you receive the order and keep it.
Please accept our apologies from the inconvenience this has caused.
Colors and fabrics look much better in pictures but actual products are cheaply made. Price is not right compared to other similar sites.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This company is a complete fraud. They will give you a hard time getting your money back I contacted them even before my item was shipped and I just
Continue to get the run around this company targets American buyers on Facebook and other platforms it should be removed. They have a number 1 rating on the BBB site also. Like the other over 800 negative reviews said don't waste your money on their poorly made clothing and then have to deal with their poor customer service.
Tip for consumers:
Do not purchase from this company
Products used:
I never used the product a black and white blazer is what I ordered
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We are not a fraud.
But we're sorry about the service that you received on this occasion.
As we checked, we have issued the refund to your original payment method. Please check your account.
We commit to providing a better shopping experience to consumers.
No items order looked or had the same fabric as advertised. Extremely disappointed as my hard earned money was deceitfully taken by scammers who use outstanding photos to deceive me as genuine customer with false description and enhanced stylish
Photographs. Totally dis-heartening when the goods arrived as they look completely different and oversized.
No response to completed survey and complaints.
Site gave an impression of good quality and a wide selection of clothes and styles to fool customers.
Very bad business conduct and theft.
I had several events to attend e.g. job interviews, two funerals.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
A wide range of clothes an styles.
My first order, I ordered 12 items from StyleWe online retailer on 1/20/23, as of 3/8/23, did not receive an item. After multiple emails I was told it is out of stock. I asked for exchange with specific SPU, size & color 3 times and they say can't exchange only refund but won't process my refund! The final sale items were too small and missing buttons and they won't replace/refund those at all. No phone calls to resolve issue, only emails and those take 2-3 days to respond to, always a different person who doesn't solve the problem, doesn't READ the prior emails. Material is hit and miss on items. The hassle is really not worth it. I checked the Better Business Bureau and see many complaints not resolved. Wish I had seen that BEFORE ordering.
Like some styles.
Tip for consumers:
Expect long delays to receive order and some items might never show up even 6-8 weeks later so don't trust those "pre-sales". Getting an exchange/refund is almost impossible. KEEP items packaging because they won't take refunds without the original package. Very poor customer service. You will send multiple emails and get a different person every time that doesn't solve the problem. Sizes can be on the small side. It's hit and miss on material quality. Not worth the hassle.
Products used:
Dress, shirt, hair decor.
I just kept it to myself when i got the first dress ordered earlier throughout the year. I tried two more items, the black leather pants which look absolutely NOTHING like the picture, and the red coat which was acceptable. The pants, however, were horribly made, and does not support the look as viewed on the website. If it had not taken a month to get here I would send back, but Ive decided to just chalk it up as experience and not order again.
Products used:
leather pants, red coat
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Customer,
Thank you for taking the time to share your feedback with us.
We are deeply sorry that you are not satisfied with our product and service.
We are deeply sorry for making you wait so long to get the order. Our normal delivery time is 3 to 5 working days for order preparation, plus 10 to 15 working days for mailing. From time to time, there could be accidents happening to a few deliveries.
What we have been trying to do is to try out different shipping agents and struggle to provide a good experience of shopping.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
We understand how frustrating this can be and we apologize for any inconvenience caused.
To help us resolve the issue, could you please provide us with your order number, a brief description of the problem, along with a clear photo of the item?
If you need assistance about your order, please feel free to contact us by chat or by email at services@stylewe.com, our service team is 7/24 available on chat and will reply to email as soon as possible.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
STYLEWE
It's a scam, saw a lot of advertising pop up on facebook, on my internet page, cookies... everywhrere. See some good review. I purchased! Stupid me. Material are sooo bad and so much chemicals... that I afraid to open another package in same box. I contact return dept. They told me to send back in the same package to adddress on label. I did that back to CA address. Sent to tracking number. Customer services send me email said that I got a wrong instruction. I need to send back to "Guangzhou, China" but not send address in China. Same situation happened to My friends too. This is BAD CHINA way of do business and AMERICAN is putting up with it... stupid me!
Tip for consumers:
Run Very far! After they get your money, it's over. Bad business ethic. We are American is putting up with China! BADDDD. This is not the only one Chinese company that SCAM us.
Products used:
None of products, bad quality.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Any address on the shippnig pacakage is not the return address. You can contact the customer service team to get a return label and then make a return.
We have also been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
Any more issues, feel free to contact us via services@stylewe.com.
Stay safe and have a nice day!
I bought 5 items and received 3 so far, and found 2 of them not satisfied. I requested a return, immediately, then I got a email back said I need mail the return items to China… waaa, I bough in US, I need mail them to China in 7 days. And they did not even give me the authorization for return… Can not believe it. Terrible!
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry that you are not satisfied with the item(s).
For STYLEWE return policy, please visit the following link: https://www.stylewe.com/information/returns-and-exchanges
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We value your business and we promise you that we will settle this matter at the best way we can.
If I could give zero stars I would. I placed an order for over $100 over 30 days and the order still shows processing. I received 3 emails stating my dresses are sold out and if want a substitute. After making 3 substitution I still have not received any product. When I tried to chat with customer service the agent / robot responds with generic answers and never addresses the issue. This website is scam...do not waste your time and money. Now I have dispute the transaction with my credit card company to get my money back and all I wanted were a few dresses...
RIDICULOUS
Tip for consumers:
Do not order from stylewe.com ....it's a SCAM
Products used:
None ....nothing shipped
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback and sorry for any inconvenience caused.
In order to better help with your issue, could you please provide your order number for checking?
8/25/2021 i ordered a dress for my mothers funeral
9/06 they send me an email it's out of stock
PISSED
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry for the inconvenience!
We already cancelled the order as you requested, and the refund is under processing.
We're sorry about the service that you received on this occasion.
Please accept our apologies from the inconvenience this has caused.
They never provided any tracking number. When I started to dispute the purchase through Paypal they did a favor to let me know what I should have known a month ago. Things are of unreal poor quality. No working links. You never can reach anybody. No working live chat, no working links. Stay away of this fraud company and you will save money, time and belief in honest people.
Products used:
Different
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Usually after the parcel shipped, the order shipping email will be sent directly to your mailbox, if you don't find it, you can try to find it in spam list. Upon checking, we also replied you about your order tracking information on October 7th.
We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website. When there are too many customers asking questions, the customer service response will be a little slower, please understand. All emails will be responded to within 24 hours. We always strive to provide prompt and efficient service to our customers.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department. We also sent you an email today, please check soon.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience. We will continue to improve the quality of our products and services to meet customer needs.
Please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Ashely
STYLEWE
It's been a month since I placed my order. Out of 6 tops, only 1 has arrived. The others went MIA, and the only email response I've received is that they will check with the warehouse, that's been days ago with no update. Horrible service and the one item that's arrived is poorly made and oversized. I spent close to $150 bucks and will not stop until I get my money back!
Tip for consumers:
Don't! Scammers!!!+
Products used:
None. They haven't arrived
Sorry to hear that the product does not meet your expectations.
Would you please provide your order number so that we can check for you?
If you have questions about your order, please contact us by email at services@stylewe.com or by 24/7 chat online.
Stay safe and have a good day!
Terrible quality clothing and good luck getting anything for a return. Run away! If I could zero stars I would
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at services@stylewe.com.
Gain trust and grow your business with customer reviews.
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We are deeply sorry for making you wait so long, and apologize for any inconvenience caused by not receiving the shipment notification.
Please note that after your product has been shipped, our system will automatically send a shipment notification to the email address provided at the time of purchase. This email will contain important information about your order or product, such as the shipping date and estimated delivery time.
There will also be notifications of pick up/out for delivery/delivery status. We also recommend customer track USPS parcel in their official website, and subscribe to the carrier's notification, which will provide more details.
Upon checking, after we were contacted by you in 28th Nov, the lost dress has been reshipped in 1st Dec and a new shipping number should have been sent to your email when it's shipped out. We are glad that you finally received it successfully.
Sorry you are not satisfied with the item. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
If you need any assistance on return/refund, please feel free to contact us by chat for quick response or by email at services@stylewe.com. By email we will reply to you within 24 hours.
Items can be returned within 30 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear).
For the return policy, you can check it here: https://stylewe.com/information/return-policy
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
STYLEWE