Before arriving to New Delhi I was given an estimate on what was going to be done and a time frame. I was told that I would have permanent teeth in my mouth within 10 days and then 3 days to heal. The price quoted was $4500 and it included an itemized breakdown on what each thing happening would cost. Upon arrival of New Delhi which was 9:30pm I was picked up and taken to my hotel about 40 minutes away close to the dental clinic. I let Dr. Pallavi (one of the dentists) know I had made it and I was told that I would be seen first thing Monday as Sundays are treated sacred in India. I was fine with this and it sounded great. Monday comes around and they don't schedule an appointment for me so I contact them and they tell me sorry Tuesday. So I come in the next day for my appointment and they send me somewhere else to get x-rays of my teeth which also cost $60 I didn't know I had to pay. Then after the x-rays the dental driver just tells me you can go home you are done for the day. They schedule me an appointment for Thursday and not Wednesday which I wasn't a fan of, but I said okay and that was the day they were supposed to start my dental surgery. I go in on Thursday and sit for an hour just to go meet with one dentist who I never saw again to go over my x-rays and come up with the plan. This is where I was supposed to see a virtual idea of how my teeth came out which was promised but I never saw it, other patients definitely got to see theirs. This is also where they raised the price to either $6700 or $9300 depending on the implants used. They send me home and tell me to come back Friday to start the surgery. I went in first thing Friday and they would not do the surgery without upfront payment. The USAA credit card was locked and with time zones Shea couldn't call and fix it. So they would not start the surgery and told me they wouldn't do anything over the weekend. THE NEXT WEEK. Monday I come in and they finally pull all the teeth out of the bottom of my mouth and send me home. That's it. My top teeth were gone and they could of placed the implants at the same time. They tell me to come back on Tuesday to place the bottom implants and do jaw surgery. At this point im supposed to fly out on Thursday so I have to call and push back my flight which cost more money and they did not care at all. I come in Tuesday and all they do is take molds of my bottom and top teeth before the implants were placed and told me no surgery to come back Wednesday. At this point I'm pissed and begging them to have this surgery done because I has plans to go with Shea to California that weekend before returning home. They assure me it will be done. I go in Wednesday and completely awake they drill 6 holes in the bottom of my gums and place the 6 implants which takes about 45 minutes and is painful. They also left 4 bottom teeth so they could give me TEMPORARY teeth. So completely awake they grind down these 4 rotten teeth down to only the cavity and then immediately place temporary crowns on them and tell me that tomorrow Thursday everything would be done and I could make my flight for Friday. So now we went from permanent teeth within 10 days to only implants and temporary teeth in the bottom in 15 days and now I have to come back in 3 months and pay another $1700 for a plane ticket to get the permanent teeth placed. I come in Thursday and they take the temporary crowns off and place the temporary teeth on the bottom with teeth cement and that was honestly fine. They then have to place the implants in the top and do a nasal surgery. While he was administering the local anesthesia, he shot the needle up to my eye and it was terrifying. The nasal surgery consisted of him taken a mallet and banging 2 places in my gums with a metal rod while I'm awake. They then drill 4 more holes and place the 6 implants in. They tell me that I can leave that everything is done but I was promised temporary top teeth too. They told me I said I didn't want that and that it wasn't possible. So I was like I paid for temporary teeth, the dentist then takes molds of my top teeth after the implants which hurt so badly it was immediately after surgery so she can make me top dentures to have for temporary teeth that I could pick up the next day before my flight. So I leave agitated, frustrated, and annoyed. I come back the next day and little did I know I'm told that the dentures are only for aestetic and the materials used were not good enough to eat with them so they are pointless and I haven't worn them. I don't even think they did the jaw surgery they said they did because it should have removed the lines on my face from having no upper teeth and I also don't remember it happening. I take a taxi to the airport and finally head home so scared and horrified.

Perhaps my expectations were too high, and my previous bad experiences pushed me to consider dental tourism in another country. The allure of lower costs for dental work made me explore options abroad. Unfortunately, I made a regrettable mistake in selecting the dental office. Allow me to share my errors so that you can avoid making the same ones.

I relied solely on internet research, and it became evident that anyone can say anything online without accountability. I read other people's experiences and questioned if we had visited the same office. It made me wonder if those accounts were genuine.

After corresponding with the dental office before leaving the United States, I felt confident in my decision to undergo a complete upper arch replacement and replace four teeth in the lower arch at this particular dental office.

Upon arriving at the office, I was informed that I had to pay the full amount before any work could commence. This should have raised a red flag since it goes against the customary practice in India, where payments are made as work progresses. Regrettably, I was unaware of this, and paying in full meant I had no recourse if dissatisfied with the outcome.

Things went downhill from there. Once I had paid in full, I felt trapped. I was extremely dissatisfied with my experience and the subpar quality of the work done. As a result, I sought another dentist to complete the necessary procedures.

Numerous issues arose during the process. I spent two weeks in New Delhi without upper teeth while waiting for temporary dentures to be made. Ideally, these temporaries should have been prepared in advance. When the temporary teeth were finally provided, they caused immense pain, rendering them unwearable. Despite assurances that the discomfort would subside, it never did. Moreover, the teeth were poorly made and broke in half. I sought help from another dentist, hoping to fix the issues, but they explained that the materials used were solely for cosmetic purposes. They questioned why I was given these dentures to wear for six months when I couldn't eat with them. The original dental office had never informed me that they were unsuitable for eating, even providing instructions on how to eat with them. Additionally, the upper arch still had three remaining teeth, and I inquired about the dentures I would need once those teeth were extracted and the final teeth were made. Their response was that I could choose to wear those dentures, despite the fact that they would no longer fit properly.

The dental office failed to provide a clear treatment plan, despite my repeated requests. Instead, I received an invoice with a vague explanation stating that they use the best materials and do what they deem best for each patient. This left me puzzled and dissatisfied. I was also charged over $3,000 for bone grafting, but when I asked where it was placed, they claimed they did not know and that it was impossible to determine. Their justification was that I had rotted teeth and the grafting was necessary. However, two other dentists confirmed that minimal to no bone grafting had been performed. It was bewildering because I was unaware of having rotted teeth; they seemed to have made it up.

These are just a few examples of the many issues I have with this dental office. Ultimately, I completed my dental work at another dentist in New Delhi. I strongly recommend conducting thorough research in India and not solely relying on the internet, as I did. I have lost a significant amount of money and feel that my bill was inflated to maximize their profits. Take the time to research extensively before selecting a dentist in order to avoid similar disappointment.