Studio

Shoes returned last year still waiting for refund contacted customer service via messenger 10 times
Promised refund
Said would be emailed absolutely nothing
Refund ref number *******

I've shopped with studio for many years and usually found them ok. After not using for a year I decided to get some last minute presents from them. Little did I know when I have missing items that you cannot speak to a customer service advisor anymore. It's either web chat where they cannot do anything, email and no reply or FB messenger and no joy. I've missing items that in being charged for and tried for 2 weeks to get resolved. Needless to say I will not be using again

Order made 16th October, only part delivered (delivery note stated all in same package), after asking me to send photos of the items I did receive they've still failed to deliver the missing item- 17 emails later repeatedly advising that the matter is being investigated or escalated. I just don't trust this company.

Paid in full on 2nd December 2023 for a TV.

No tv arrived and no refund.

Studio have now deleted my order too.

I have proof of purchase with lots of evidence to proof this and also how they have sent around in circles and passing me to different departments and getting nowhere. They have done this on purpose, I don't no why buy I've been scammed.

Beware do not use these
I closed my account and due 94 pounds by cheque they still not sent contacted them 15 times no reply there customer service is shocking and a disgrace

Quick to take your money, and then it begins, well, it doesn't, because you wait for ever for the delivery, and, well, they've removed half the things you order anyway, so, why did you bother? Took hours for the order to be acknowledged, yet, there is no one to speak to about when, where or how. Most stock is "shelf-improvement" and doesn't exist, but they will take your money anyway and then fight you forever when you try get it back. Simply a bunch of crooks posing as a business. The website is a cabbage and all.

Ordered tallboy 14th November
Arrived damaged and you could see where there trid to disguise the damage with white paint totally disgraceful
I return the tallboy paid myself cost £16.45 for postage
There received my return and said looking into it sent over 10 emails no reply
Been over 4 weeks STILL WAITING

Please don't order from here they just need your money
I want my refund for two orders I am repeating myself since I place the order you cancel my orders both orders right now
Yesterday you replied me when I send new order number that this order also cancelled

So I don't want nothing from studio cancel my orders and refund my amount

Refund my amount

Check attach picture and refund my amount

I don't want nothing from you

Ordered blinds before christmas, chased the last two days to be told they have cancelled it. I have to wait even longer for a refund

Studio are by far the worst online retailer I have ever come across and I warn prospective customers of studio to check the many negative reviews on this company before giving them your custom.I made a purchase last November with a 3-5 delivery time, after a month of been told that it was on it's way studio cancelled the order stating it was an out of stock item and unavailable,it then took over 3 weeks to receive a refund but postage costs I had paid were withheld (the item was never sent). After over 30 emails to so called customer services stating I would not be paying, this amateurish outfit have still not refunded it 3 months later.I have now received countless emails, text and calls demanding payment or further action will be taken, the amount owed is tiny but as a matter of principle I do not pay money I do not owe, but true to their word they have affected my credit record something I couldn't care less about,I have now blocked all communications with studio.

Item received battered and with no original tags. Contacted customer service who says that not their problem
Have sent of 30 correspondences now through various mediums. They now have taken my payment for supplying me second hand goods

Over a month ago I ordered a Christmas tree which took 3 weeks to come when it did the lights didn't work I made a complaint over 150 emails back and forth and still not had a refund after being given 1 4 weeks ago they are now messing me around someone called Arnold who works for them it's absolutely disgusting wouldn't buy off them EVER again

Just ordered my first goods.
White Daewood Kettle.
They sent me a cheap black plastic kettle wow
What a disappointment.
It says you've to pay to return it. Omg
Never ever it's cheap n nasty so beware folks

I ordered an item that arrived damaged. I contacted Studio on many occasions and took me 2 weeks to get the item collected. They received the item and refunded the cost but kept hold of the postage. Their policy states clearly in this case that I should of had a complete refund including the postage. Contacted studio again and all I was told was that it will be refunded. We are now 6 weeks from when they refunded just the item and no refund for postage received. What a company, I no longed shop with Studio. Disgusting service

Customer service really bad. Took 1 hour to get through. Missing delivery
Damaged delivery
Cancelled item as out of stock showing in stock when ordered. Will not answer emails the list just goes on

I am very unhappy with the service I have received overall from Studio. I made an order for a Christmas gift on the 3rd of December. I did not receive a confirmation email until hours later (which should have been the first red flag tbh).

After the confirmation email, I was not contacted at all. So on the 18th of December, I emailed Studio about my order and they informed me that it was being processed in the warehouse and they would keep me updated. I then checked my Studio account on the 19th to see that my order had been cancelled so I contacted them again (on Facebook this time) and I was informed that they no longer had the item I ordered in stock (and this is only a few days to Christmas at this point).

They are very unprofessional, do not order from this website as they do not seem to even know if the item is in stock before accepting the order. The only redeeming qualities are that their customer service online is good and they returned the money promptly.

Bought a product paid in full, next day they refunded my payment and put the product up by £20 if I wanted to re buy it again. Go read their Facebook page it's full of. The £4.99 postage is added in the amount I paid the product itself was £49 inflated to £69

Since Mike Ashley took over this company it's gone downhill I'm sad to say, been a customer for over 15 years and spent a few thousand pounds with them, never had a problem easy to chat with someone on the phone but that no longer a choice, all the customer service agents gone. I returned some clothing and wanted a refund but didn't get the postage back and when I confronted someone through messenger I was told it was refunded ( but it wasn't) and the postage still showed on my account so I paid the £4.99. So £4.99 I was charged for having the goods delivered, then paid £4.19 to send back through post office then had to pay £4.99 to get it off my account. Mike Ashley needs a good talking to cos he's ruined a good retail company

DO NOT BUY ANYTHING FROM THIS COMPANY! Even damaged items are not replaced and the after service is apaling. No phone line to speak to a human. Live chat ran by staff who are clearly sick of dealing with endless complications all day every day. Trying to get a TV replaced that was broken on delivery is like pulling teeth. Shocking company now

Account number *******
Purchased a 3 seater recliner sofa but within a couple of months one of the seats has dropped and the recliner mechanism developed a fault. I contacted Studio who offered a full refund and collection of the faulty item. I agreed and sent dates of availability for collection as requested by them. They have completely ignored me ever since! Very frustrating and rubbish service for a poor quality faulty item. AVOID!

I ordered a doll's house online. It was acknowledged and then when nothing happened they claimed they have a new processing system and it was taking time#. Nothing happened. No delivery. Cancelled but they are just ignoring me. Clearly, the set up is fraudulent. They should be blacklisted with all credit card companies.

A disaster of a company,do not use under any circumstances we ordered a shed cancelled the item which we did not receive,months later still say I owe them money despite numerous phone calls, now there threaten to blacklist me and take me to court well good hopefully we will get it resolved.

Had to give one star in order to leave a review. Avoid this company at all costs.They are totally uncontactable no tel contact or live chat allowed,all emails ignored fortunately paid by credit card,so got money back