StubHub

Ordered tickets and parking pass for football game. 2 separate transactions. Day of the game receive notification parking pass only unavailable but I could choose alternate parking or request a refund. I was unable to do either using their link although it said it would give me a voucher credit and refund in 7 days before giving me the page not found response. Their customer service then told me my order # didn't match my name so they could not assist. Will just use ticket master next time I go to an event

The fees attached to ticket prices are preventing people from going to concerts.
Stub hub added $150.00 to my ticket price. This should be illegal. People should not be allowed to buy and sell tickets. Why should people be allowed to make a business out of ripping people off?
How about a senior discount?
These companies, stub hub and ticket master should be sued for allowing this resale to go on.

StubHub treats their sellers like crap. One time I was robbed because a buyer committed fraud. They offered me no explanation or warning and just deducted the money out of my account. I decided to give them one more chance and when I sold a ticket the next time it took them 11 business days(2 weeks) just to process the payment at which point I'm still waiting what will most likely be another week before the money is finally in my account. So you will either get robbed or wait close to a month to get your money. Sell on SeatGeek or Ticketmaster. Better service for their sellers.

Have used several times Ive never had a problem. Service charges are a little high but that seems to be typical of ticket companies. I made the mistake of using seatgeeks and it was a disaster. I'll stick with stubhub for all my future on line ticket needs.

The fees are way too expensive, in fact double than Ticketmaster and the lack of clarity when you buy tickets make you decide to buy from a wrong website.
Please do not buy from Stubhub ever, Ticketmaster is much better.

This company is a scam.
Received wrong tickets. They keep telling me the issue will be solved and nothing happens... (the event is in 3 hours so I guess I'm screwed)

Ordered parking passes. They would not tell me where the spot was until right before the game. I could not make any plans, did not know when to leave for the game, couldn't coordinate with friends to meet us, didn't know what to bring…. Customer service lied + no refund. They were AWFUL.

I purchased 2 tickets to the Aerosmith concert in Austin, TX. A few weeks before the concert I learned that the lead singer had severely damaged his vocal cords. Therefore the concert will be rescheduled. The promotion company decided to remove the Austin concert from the venue with no promise of rescheduling. After proving to StubHub that this concert will not be rescheduled they still refuse to refund my money. This might take a while but I will get my money back from these idiots.

After numerous phone calls and being put on hold for an hour at a time I realize stub hub does not care about customer service.stub hub emailed me an said there was a glitch in their system but does not understand what doing the right thing is all about! They prevented me from reselling my billy joel tickets, Acknowledging they are wrong but refuse to make it right!Now i understand why there are so many people complaining about there quality of service.there are other sites you can use!i suggest you do

The tickets i received fir a tennis tournament were not for the same session i ordered them for but for a cheaper session. Stubhub had me send back the wrong tickets and continues to tell me they do not have comparable tix to what i ordered available even though tix 1 row in front of what i ordered are on their website. The ticket prices continue to go up as the event gets closer and they keep telling me to trust them, which i do not. Their guarantee is worthless and i will never buy a ticket on their site again and will tell all my family and friends about my experience. Use vivid seats. They actually are supposed to verify tix that are sold on their site, unlike stubhub

DO NOT USE STUBHUB! They let the seller by with selling the tickets on another platform for 4x the price. The seats were midcourt, 9 rows from the floor. Their poor "replacement seats" were in the corners 15+ rows up. There were actually tickets in the row directly behind my original seats, but they would not offer them to me since the price had gone up since my original purchase. No compensation was offered for taking the corner seats. I either had to accept these corner seats or not be able to attend the event. I spent 4+ hours on the phone dealing with these jokers. They do not stand behind the buyers in a fair way. I'm shutting my account down today.

Steer away from these jokers terrible service took our money quickly but never got our tickets! We were told refund would be issued but would take 8-10 business days and it wasn't a small amount! We had to re-purchase tickets again with a more reliable company that morning of which were available immediately! Not like StubHub "oh we have to contact seller and confirm with them ", usually takes hours or days! AVOID THEM! Almost ruined our day but made the football game

I recently sold several tickets on Stubhub. One of the sales the buyer failed to provide a delivery address until the day of the actual event (Texas Eclipse). Stubhub expected me to hand deliver to buyer (60 miles away). When I was already at the event (which you cannot leave and return). Informing Stubhub of this, they cancelled the sale and charged me a cancellation fee of roughly 60%. Not only did I have to eat the tickets, but this added insult to injury. NEVER, NEVER, NEVER sell on Stubhub if you dont want to get ripped off like this. The reason they have "Fanprotect" for buyer is because they ripoff the sellers.

I purchased 2 front section tickets for Luke Byrant New Year weekend Concert 2 months before the show.Stubhub told me the day of the concert that my tickets were not availlable and tried a Bait and Switch game trying to get me to accept reserved seat tickets in a very poor seating location.I tried calling their customer service and they were terrible and could not help me after an hour on the telephone.
I will never use StubHub again after this experience.
David
California

Seller advertised "Orchestra Middle" which changed to "Orchestra Left" upon delivery. Ticket location is different than advertised. I highly recommend purchasing tickets directly from the venue whenever possible. Lesson learned... I paid nearly double going thru StubHub for tickets I could have purchased for half of the price. Fool me once...Not cool.

I do not recommend this site. When I bought my tickets the time of the concert that was displayed on the tickets was 8pm. When we get there we were told that the concert had started at 7pm. We missed one hour of a two hour show. By the time we left it was 9pm on a Sunday so I called early morning the next day to claim my money for what we missed. We where denied any sort of refund even though it was the websites problem. Since we missed half the show so we technically got our money stolen. Sadly, I am now have to take this problem farther and involve my lawyer.

Read all the fine print - getting refund for cancelled events is a nightmare. You will be put on hold for a very long time if you try to speak to a human. Refund is only provided if the event is cancelled. My event was postponed for 1 full year which I cannot attend. Only choice they give you is to List the tickets back on Stubhub to sell. If they sell, I get my money after the event! Not after the sell of the tickets. The event may keep postponing - not sure if I will ever see my money?

I purchased a ticket and after clicking purchase they added 750 dollars for processing fee. Ok. Then they said the seller has until three hours before game time to send me the ticket. I bought tickets to fly to Texas to watch the game and the seller never sent the ticket. Do not buy from this company.

I chose the wrong time for my tickets and realized it within 10 min. They would not help me correct the problem. They are hands off - meaning there is NO CUSTOMER SERVICE. I ended having to buy the same tickets again - and they did not resell the 1st set of tickets. To my knowledge - they never made it to the outside world that they were available. I don't trust their marketing for ticket resales, I don't appreciate the lack of service, and I will never utilize them again. It's a scam…

Don't even think of using these guys – they don't have the tickets and after traveling to Vegas for a show I found out one hour after the start that StubHub had no tickets, despite their "ironclad" confirmation email to the contrary. Moreover, their customer service is horrendous if they did nothing to correct the situation and I had to go through my credit card to refund the theft. These guys suck and only an idiot would pay the money for this piece of crap service. BUYER BEWARE!

This site overcharges by a substantial amount. They are an overpriced joke. Please don't buy anything from this company. Ticket master has a better selection and is almost half the price.

Paid $4000 for floor seats at Taylor swift for my daughters only to find out less than 24hrs before venue "the seller didn't have my tickets" I paid for 4 months ago. They offered me replacement tickets behind the stage. They basically take your money and leave themselves an out to sell at higher price later and offer you $#*! tickets in exchange. SCAM ARTIST! Stay away

They sell tickets for events that have not officially went on sale along with the seats for which there is no guarantee you will actually get. THATS BAD BUSINESS!