StubHub

Wow. I wish I could give a zero star. I sold a ticket to a show, got the name switched over for will call and got paid from stubhub. After switching the ticket over, I received an email that stubhub was canceling the order and charging me. So now, I'm out a ticket and the money. I provided correspondence that the ticket had been switched over and the buyer and seller had written confirmation that the ticket was switched and he was happy! They told me not to contact the buyer and that I broke their rules. THEN THE REP HUNG UP ON ME. So now I'm screwed and don't understand how I "broke their rules" - also if sellers aren't to contact buyers, why do they provide sellers with buyer contact information? I did everything right and got royally screwed. So upset. I hope people see that StubHub is a super scam and will go elsewhere for tickets.

WILL NEVER USE THIS COMPANY AGAIN! Buyer beware! I purchased 4 tickets for the price of $500 each. Assured by Stubhub rep that the seats were close to the stage. Received seats so high in the balcony we needed oxygen and on very fine print stated "ticket price $150". Yep, someone made a $1,399 profit. No recourse by Stubhub except $300 coupon on future purchases. Really!? I understand doing business, but I was CHEATED! I will have no future purchases with this company and I suggest the same for other consumers. NEGATIVE FEEDBACK!

I purchased tickets through stubhub for a football game 700 miles away from my home. I am very detailed oriented and the fact that I was traveling so far for the game made me even more attentive to my purchase. After I finished entering my credit card info and completing my purchase the receipt that was revealed on the next page was for a previous weeks game. Figuring there was some kind of system malfunction and it would be a quick fix for stubhub I called customer service. After their "technical team" reviews the purchase they say that I am at fault and the easiest fix is to just resell the tickets on their site again. I had to file a complaint with my credit card company to suspend the purchase. Their site and app has been glitchy for a while now and they won't own up to their technical mistake. STAY AWAY FROM STUBHUB PURCHASES.

We bought tickets to a concert, spent good money to make sure we had good seats, 3 days before the concert, when wewe couldnt download our tickets, we called stub hub & they told us we had NO tickets because the original purchaser, never actually bought the tickets in the first place, now our only chouce is to miss the concert, or get crappy tickets, wouldn't one think stub hub would mm ake sure they were legitimate tickets before reselling them. Poor way to run a buisness

Never manage to go through with accept tickets... errors and errors. How come you say i accept the tickets. You mean i clicked on the link so because of that the problem is mine. NO TICKETS NO MONEY MY PROBLEM AND STUBHUB DOES NOT CARE.
Already escalating this situation to the stubhub managment direcyly and on social media. In my small country we do not treat customers like this. "Stubhub has the money and i have a problem" to make a long story short.
On sunday 6th stubhub said on thr phone that it was going to refund(see the records) and no is saying no... no words. Order *******

I called customer service upon realizing the ticket I purchased was not for the event it was specified for. I had a conversation with customer service confirming that it was not the right listing and that I would either be given a refund or the ticket for the correct event. I received a call from their "StubHub Case Manager" telling me that they could not give me a refund because the listing was correct... which it was not... After arguing with the representative for a couple minutes, realizing the conversation wasn't going anywhere, I hung up. Now I will never use stubhub again. GO TICKETMASTER!

Stub hub can't deliver tickets that were paid for and now missing a three day event. Ohh I have to wait over a week for my 430 dollars back. Don't recommend to my enemy.

I had HORRIBLE experience! DO NOT APPROACH THE SITE!
After I bought tickets to a show I could not attend to, I listed them for sale.
Two weeks later I got a notification that my tickets have sold for the price I put them for, so far so good.
A week before the date of the concert, I opened my email to TONS of threats from Stubhub, saying that if I do not upload the tickets, as their customer policy states, I will be charged for either 100% of the ticket's price or for the alternative ticket that Stubhub would have to find in my place.
Confused and shocked, I talked to customer support who said they saw *2 sales* from my account, for the same tickets, at the same date.
I was told that for 1 sale, they uploaded the tickets for me, and marked the other sale as "pending ticket upload"
Let's leave aside the fact that it's even ridiculous that the SAME user can upload 2 listings for the same EVENT, the same SEATS and at the same PRICE. I know that I NEVER made 2 listings for the tickets, but one.
After more than an hour and a half of back and forth with their so-called customer support, they said there's nothing they can do since they see that I made 2 listings, at one point of me begging for help they hung up, saying there's nothing they can do. After talking to my bank company, they said that I could sue the company but nothing is guaranteed out of it.
To sum things up, I:
1. Paid 2,260$ for 6 concert tickets
2. Was charged for the 6 tickets I "Could not sell": 1,000$ - Meaning I got a total of 1,260$ back.
IMO nothing screams out scam more than this.
Be careful!

I bought a ticket to see Joan Jett in Tucson, Arizona on September 2nd, 2018. The show was canceled. I know it was canceled because I was there. I waited in line for over an hour in a lightening storm before it was canceled. It was not postponed, it was canceled.
I called customer service and was told the show was completed, not canceled. I asked how they verified that, and no answer was given. After asking to speak to someone who attended the show, I was informed that I would get a call back from "their team of experts."
Again, I was there, so you may be able to lie to other customers, but I have video footage, friends with plenty of Instagram photos, and not to mention a credit union who does not take kindly to fraud. Good luck weasling out of this one StubHub. Your terms of service state a full refund if a show is canceled... I bet you won't win an argument with my bank when it comes to false claims.

Stubhub says buy tickets with confidence. We purchased tickets for a Texas A&M game an hour before game time. This was done on a guest account due to trouble logging in with my account. Due to the fact that it asks for an email account to send them to, we did use that email and it matched it with my regular account. When the system saw this, even though the tickets had been ordered as a guest, it sent a View Tickets link that took me into my regular account. Even once we did manage to log in, the tickets were not there. We gave up at game time and bought other tickets through my husband's account. When I talked with StubHub later, they told me that I should have called them and they could have walked me through the process of getting to the correct link to put in my access code for the tickets. I asked why their programmers set it up to send an email with a link to my account when that link clearly would not work, and they could not answer that. They've refunded no money, and when I asked them to escalate this and have someone call me, they said they would but did not. They've hired substandard programmers who can't run simple scenarios and figure out the simplest way to give their customers access. The email even says to log into my account to see the tickets, and of course they are not there. It is unfortunate that something as often used as StubHub cannot hire competent programmers or beta testers.

I bought tickets to eric clapton in denver for the 9/16/23 show. 3 hours before the doors open, i'm told that my tickets are frauds, i cannot be furnished with replacement tickets, and i'd be getting a refund in 10 days. Oh yeah, they gave me a $78 voucher! I forgot to mention that i'm a disabled veteran and had flown in to denver with two friends solely for this concert. I'm disgusted with the way they handled this transaction, it ruined the weekend, ruined the last opportunity that i'll have to see eric clapton, ruined my disposition, and cost me an additional $550 dollars to remedy, on my own. The only decent part of the story is the fella who works for stub hub and tried to help me over the phone. But even he was handcuffed to a ridiculous system that is lorded over by an 'algorithm' which apparently makes all decisions these days, as people with empathy and judgement have become obsolete. The problem is that even though i'm taking the time to write this, nothing will be done to satisfy the damage they did. I know it's just a concert, but it's the last concert of an 80 year old man i deeply admire, two friends who've moved away and the simple fate that allowed us all to fly to denver to see this show together. And they took all of that away from me/us. Hope you all enjoy your profits. I'll look for that refund in a month or so.

Was sent an email on Friday confirming my tickets; logged in to get ticket Sunday day of concert; clicked get ticket- nothing; researched and spent 2 hours watching video searching everywhere for my tickets; directions gave did not say to call nor provided a # without searching diligently. I emailed stubhub before concert & said I needed help; I then went to the ticket booth late to concert & showed them my receipt; they said my only option was to buy another ticket & call stub hub to get reimbursed; we called stubhub with no reply; i bought new tickets called Stubhub today; they act like they cared & said they would call me back in 24 to 48 hours but instead about an hour later sent an email saying they would not refund me basically avoiding speaking to me. Their site says Every order is 100% guaranteed but this is a lie they do not guarantee you ticket & I traveled 2.5 hours to see a concert & was left paying more money for bad seats. BBB has over 3000+ complaints in the last 3 years & 1200+ complaints just this year & still has an A rating; how is this company not held accountable?

Sold tix on here since 2015 and never really been satisified. But since they are the biggest I use them. Looking at other options now. If you are a seller they literally try to set you up to fail at transferring tickets etc. why? Because they make more money wiht the ridiculous penalty they charge for sales not completed and then they get replacements. Recntly one of my a buyers told round and resold them on SH. Bu he never accepted the Ticketmaster transfer of the tickets from me to send to new buyer. Day of show they called, begging me to cancel transfer and resend to his end buyer. There were not many tickets left so SH, for a change,, was going to maybe lose money if I did not send to end buyer. I asked for both sells, mine and the buyer that never accepted my tickets. They said no. So I did not re transfer. Greedy company that, again, will screw sellers at every chance! Use other platforms if possible for resell.

Do not use StubHub this has been the most stressful, aggravating, emotional situation EVER! Bought over priced tickets with my wrong account and I can't even get a refund (I called stubhub) if I could I would give it zero stars, doesn't even ask for a confirmation if order just takes the money right away (I bought concert tickets on accident) I want to in from people never EVeR order from stub hub it is not legit it will scam you.