• Strawberrynet.com

Strawberrynet.com

Overview

Strawberrynet.com has a rating of 1.69 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Strawberrynet.com most frequently mention customer service, credit card, and post office problems. Strawberrynet.com ranks 375th among Bath & Body sites.

  • Service
    20
  • Value
    18
  • Shipping
    17
  • Returns
    15
  • Quality
    18

This company does not typically respond to reviews

Positive reviews (last 12 months): 23.1%
Positive
3
Neutral
0
Negative
10
14
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service provided by this website is terrible.
How would you rate Strawberrynet.com?
Top Positive Review

“Good site”

Alexandre P.
8/12/23

Overall, I highly recommend Strawberrynet for their excellent products, user-friendly website, and top-notch customer service. I will definitely be a returning customer!"

Top Critical Review

“Do NOT buy from strawberryi.com”

Y V.
9/22/23

The customer service provided by this website is terrible. They will take your money but refuse to refund any of it under any circumstance. I purchased 2 bras and requested to start the refund process. I indicated they were uncomfortable. They sent one larger than the other. They claim they sent me what I ordered and say it is best to keep the item than to start the return process...I have written them 6 times to no avail. Do NOT recommend this website to anyone. SAVE YOUR MONEY LADIES, stay far away from them.

Reviews (154)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (33)
Thumbnail of user prasht
1 review
3 helpful votes
September 16th, 2019

I have ordered multiple things from this site to India (albeit my last purchase was in June 2019) and while it does take some time for the stuff to get here, it always does. On the occasions that I've had to pay customs taxes, Strawberrynet have always refunded me and their customer service is prompt and attentive. The products have always seemed genuine to me. I have absolutely no idea what the other reviewers are going on about.

Thumbnail of user as5657
1 review
0 helpful votes
September 4th, 2017

I am in the US and ordered from them several times, products were working, nicely packaged, no problem with customer service. Someone here wrote that packaging/tapes or seals were ripped or cut- I think it was most likely done by customs. Happened to me when I ordered a few times cosmetics from England - the boxes were always mangled, products loose, sloppily taped back together, even opened by them I suspect...

Thumbnail of user sdens
1 review
0 helpful votes
May 1st, 2018

I tried the website for the first time and i wasn't dissappointed, the order arrived on time not missing any product and it only took 10 days even though i live in morocco.
I totally recommend and i will purshase from strawberrynet again.

Thumbnail of user staceyg15
3 reviews
11 helpful votes
December 21st, 2015

I regularly use this service! It is very good and cheap. I once had a bad experience, the powder I ordered was too dry, and strawberry made me a refund. But all the other orders were absolutely great! You should give these guys a chance!

Service
Value
Shipping
Quality
Thumbnail of user johnj180
1 review
1 helpful vote
May 7th, 2015

I'd recommend buying at Strawberrynet. Good genuine products for a good price. Shipping is free in may 2015. Always good to compare prices to local stores before you buy. Read a full dutch review at chinareview.nl/strawberrynet/

Thumbnail of user audreyy
12 reviews
38 helpful votes
August 20th, 2015

Granted, it doesn't have everything I wish for, nor at the prices I really wish for, but for the items that are of a suitable price range, great products. They give me what I want?

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From the business

Strawberrynet is the leading beauty online store carries discount Skincare, Makeup, Perfume, Haircare, Cologne, with 800 beauty brands and free shipping to 200+ countries.

Company Representative

Thumbnail of user strawberryneto
Strawberrynet O.
Typically does not respond to reviews

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