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I have just read the previous reviews and it sounds like a different company! I believe they are now under new ownership. I have nothing but praise. The glass I ordered arrived quickly and well packaged. Purchase through the site was quick and easy, and all dealings with the company by email were answered very quickly and provided good help. I would not hesitate to use them again. I just hope that other customers realise that the poor reviews are not reflective on the current company. Thanks again
Even a 1 star is way too high. This outfit is the worst internet buying experience I have ever had. I have waited over 4 weeks for a peice of glass still not here, they do not respond to emails, no phone number. They just take your money and forget about you. I eventually went to my local glass merchant who cut a piece in under a minute, and it was cheaper. You have been warned they are a bad joke, do not use.
I have just read the previous reviews and it sounds like a different company! I believe they are now under new ownership.
I have nothing but praise.
The glass I ordered arrived quickly and well packaged. Purchase through the site was quick and easy, and all dealings with the company by email were answered very quickly and provided good help.
I would not hesitate to use them again. I just hope that other customers realise that the poor reviews are not reflective on the current company.
Thanks again
Great Service!
I ordered a replacement glass and rope kit for a Firefox 8 on Monday 3rd June. By Thursday 6th June my order was still showing as pending on their web site, however, the payment for the items had been taken from my bank account. I decided to call Stoveglass to see what was happening. I got through only to a recorded message on a mobile phone, so I left my details and asked for a call back. At that point I also decided to check for stoveglass company reviews and came across 'Sitejabber'. 95% of the reviews were dreadful, so I feared the worst. However, within 5 minutes of my leaving the voice message I had phone call from Stoveglass apologizing for the delay in despatch due to difficulties at their end, but reassuring me that my items would be with me at the latest on the 7th June. When I got home at 6pm on the 6th my items had arrived.
Great service in replying to my 'concerned' voice message and in delivering my goods. All well packaged too.
The 95% bad reviews are all old reviews from 2011. This company has obviously improved.
Gain trust and grow your business with customer reviews.
Stove Glass.net for replacement heat resistant glass for Cast Iron Stoves and Gas Fires. We also supply rope seals, rope glue, matt black paint, glass cleaner, Cast Iron Multifuel stoves, vitreous enamel flue pipe and many other items.
