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I have just read the previous reviews and it sounds like a different company! I believe they are now under new ownership. I have nothing but praise. The glass I ordered arrived quickly and well packaged. Purchase through the site was quick and easy, and all dealings with the company by email were answered very quickly and provided good help. I would not hesitate to use them again. I just hope that other customers realise that the poor reviews are not reflective on the current company. Thanks again
Even a 1 star is way too high. This outfit is the worst internet buying experience I have ever had. I have waited over 4 weeks for a peice of glass still not here, they do not respond to emails, no phone number. They just take your money and forget about you. I eventually went to my local glass merchant who cut a piece in under a minute, and it was cheaper. You have been warned they are a bad joke, do not use.
They have a lot to learn about customer care.
Takes them DAYS to repond to emails - WEEKS to send out the order,
And when it arrived it was wrong!
Only plus pointis at least they did eventually refund my money.
Would never use again!
Went to this online shop because it worked out cheaper than the others I found. I should have done my research first. The order was taking too long to be delivered so I looked for a phone number on their website. No joy. I found a number on my invoice so I called that... got a standard BT message saying their was no more room to store messages. I e-mailed them and got no reply.
Finally, after about 3 weeks, I got notification that the order had been dispatched and that they apologised if the delay caused any inconvenience. Meh! Won't be using them again and, if you need fast stove glass rather than fractionally cheaper glass, I suggest neither do you.
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Stove Glass.net for replacement heat resistant glass for Cast Iron Stoves and Gas Fires. We also supply rope seals, rope glue, matt black paint, glass cleaner, Cast Iron Multifuel stoves, vitreous enamel flue pipe and many other items.
