Overview

What reviewers want you to know

Positive highlights

  • Ordering was simple, and the customer service was excellent.
  • So far this has been an easy web site to find and order what we need.

Critical highlights

  • Great help via chat coordination ETA on shipping and delivery when order was placed.
How would you rate Iinterstate Products Inc.?
Top Positive Review

“This is a very effective ice melt”

Barbara H.
1/20/20

This is a very effective ice melt. I have tried others and none work as fast. Web site was easy to use

Top Critical Review

“One of the items came in damaged”

Edward V.
1/9/19

One of the items came in damaged. Damages were not noticeable until shrink wrap was taken off, when reported, was told that manufacturer is not responsible that because it was damaged in transit. I was informed that it is the responsibility of the shipper (shipped on our account). That is not great customer service, if there is damage and I show it to you, you should do everything in your power to get this taken care of. How do you expect someone to come back to shop there again (I also need to order another 5). But now will likely find another source for this item. I am still sitting here with a damaged item as well and out $750

Reviews (155)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (9) web site (7) shopping experience (7) order (58) billing address (3)

Reviews from Related Businesses

Thumbnail of user deborahg141
Deborah G.
1 review
0 helpful votes
February 11th, 2018
Verified purchase

Easy and convenient to order Terand Wax. This product works very well on my Ariens slow blower and battery weed edger.

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Maria S.
2 reviews
1 helpful vote
March 2nd, 2018
Verified purchase

I like that you offered an additional discount because it helped me decide to proceed with the purchase. Thank you for that.
We are a nonprofit organization and every saving goes towards funding affordable housing. It's like as if you donated that discount towards our mission, very much appreciated.

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Charlie L.
2 reviews
0 helpful votes
October 20th, 2017
Verified purchase

TheThe process of ordering went smoothly. I like the fact that I didn't have to going to jump to a lot of hoops. so I will re-order when I have the need for more of your products. thank you

Thumbnail of user habibk3
HABIB K.
1 review
0 helpful votes
October 14th, 2017
Verified purchase

SHIPPING CHARGE IS OUTRAGEOUSLY HIGH. CUSTOMER WILL EXPLORE OTHER SOURCES WHO OFFERS FREE SHIPPING.

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Charles H.
1 review
0 helpful votes
August 25th, 2017
Verified purchase

Lots to choose from especially when working with specific space and trying to match it up with each other.

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Debra C.
1 review
0 helpful votes
August 6th, 2017
Verified purchase

easy to read description in detail which helped entirely, ease of finding what was needed with MSDS and shipped for free, can we say bonus! yes

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Michael E.
1 review
0 helpful votes
August 2nd, 2017
Verified purchase

Most variety of steel containment pallets which is becoming more of the standard for insurance rating in case of fires.

Thumbnail of user conniea48
Connie A.
0 reviews
1 helpful vote
July 20th, 2017
Verified purchase

Would rather have paid shipping at time of purchase unless it's free which I dought since it is one of your cheaper products. Would rather have done feedback after delivery if free shipping I would rate 5 stars.

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Coopers P.
1 review
0 helpful votes
June 27th, 2017
Verified purchase

I've been using your one step product on my plow truck for the past couple of years and I think it's been doing a great job fighting the rust. I am now going to start using it on my newer Vehicles as they get old and start to rust. Highly recommend this product

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Robert L.
1 review
0 helpful votes
March 15th, 2017
Verified purchase

We have been using IPI for years. Great products and easy to use site. We recommend them to everyone looking for environmentally safer ground maintenance products.

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Allen F.
2 reviews
0 helpful votes
March 10th, 2017
Verified purchase

I spoke with Norm at ext. 226 before making my purchase. He was very helpful and answered all of my questions.

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David P.
1 review
0 helpful votes
January 23rd, 2017
Verified purchase

Very easy and straight forward process. Items arrived very quickly and company made sure we were completely satisfied with our purchase.

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Thomas W.
3 reviews
0 helpful votes
April 10th, 2017
Verified purchase

Will I get an estimate of shipping time so I can inform my client when to expect the items? I see there is a link I can use to track the status of my order. Will I get any further notice it has shipped or do I just check the link regularly?

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Steve L.
1 review
0 helpful votes
November 18th, 2016
Verified purchase

Had exactly what I was looking for. very quick response and informed me I was looking at the wrong one for my state. (regulations)

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James L.
1 review
0 helpful votes
November 18th, 2016
Verified purchase

Make the checkout simpler. Easy for frequent users but if you are not registered, it is not obvious.

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Philip B.
1 review
0 helpful votes
October 17th, 2016
Verified purchase

Easy to find on web. Easy to order. Like the free shipping.
This is my second order of 1 Step. It has kept my Subaru on the road and I am now working on the rust that has started building on my wife's car I was surprised at the small box that the Gallon bottle came in. Everything was in order. Will be using it soon.

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JP Y.
1 review
0 helpful votes
January 13th, 2017
Verified purchase

I was looking for a product that won't damage our Steel steps. Website was helpful in determining this!! Thanks

Thumbnail of user juanitaw12
Juanita W.
3 reviews
0 helpful votes
November 29th, 2016
Verified purchase

Have not yet had the opportunity to use the product. Heard by word of mouth that your product is an excellent product.

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Mary N.
1 review
0 helpful votes
December 15th, 2016
Verified purchase

so far, so good. Never shopped here before but impressed with the type of products you carry and hope that the product I ordered will work as shown in the item description. The online store was easy to navigate and checkout was easy.

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Souleye A.
1 review
0 helpful votes
October 16th, 2016
Verified purchase

everything was smooth with my order.The next expectation is how long would it take to get the order and is there any discount if a big quantity is ordered.

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Kevin W.
3 reviews
0 helpful votes
October 15th, 2016
Verified purchase

I do not see freight charges on my invoice. If freight is free that's great. However, hard to tell if the freight is reasonable since not on page.

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Darrell M.
1 review
0 helpful votes
November 30th, 2015
Verified purchase

The product was easy to locate and check out was hassle free. I was even contacted after the order was placed just to make sure the shipping charges were acceptable.

Thumbnail of user jamesj283
James J.
11 reviews
0 helpful votes
December 4th, 2015
Verified purchase

I thought it would be better to include the the clips. Or to indicate that the clips are sold separately and to give the item number for the clips. I had to place a second order to get the clips when I received the shelf and found out that the clips weren't included. If warning was given when I was shopping for the shelf, it would have saved me sometime and shipping cost.

Thumbnail of user williamt893
William T.
1 review
0 helpful votes
August 16th, 2020
Verified purchase

Great help via chat coordination ETA on shipping and delivery when order was placed. Did not follow up on getting shipment out when I was told it would be.

Thumbnail of user coryk18
Cory K.
0 reviews
0 helpful votes
August 10th, 2020
Verified purchase

First time customer, website and ordering went well... if what i ordered gets hear and works out well i will rate you 5 stars.

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4.6
155 reviews