StockX

Once again I am dealing with shipping issues and seems like either UPS or Stockx employees are stealing shoes. I sold a pair of shoes and sent it for authentication it arrived there on Monday the 20th. For over a day I didn't hear from them then they emailed me saying I sent an empty box. I have proof of delivery with the weight documented at the ups store and they are just ignoring my emails now. I have sold 17 shoes on this app and this will be the last time. Also if you do ship anything make sure you don't lose your drop off receipt or stockx will just steal from you.

"Before the New Year, I purchased Jordan Mars 279 White Fire Red shoes from StockX for 261 US dollars. Since they are sports shoes, I removed all the excess, including the tag, and went to the gym. The shoes broke on the very first use, and I immediately reported this to StockX. Now, it has been more than 20 days, but I haven't received any concrete response or a refund. They offered me a compensation of 25 US dollars, which is laughable. The shoes are a total defect and belong in the trash. Be cautious about purchasing from StockX."

This is the 3rd time my brand new shoes weren't excepted by stockx when they came from stockx. I no longer want to use their service. I truly think they have incompetent workers who don't take their job seriously. I deleted their app after 7 years of service and over 10 grand in sells.

The fact that you sold me the shoe then when I resell the shoes, it didn't pass? That doesn't make sense to me

We bought Jordan 12 Retro's Colorway Varsity Red and Black so called New; 100% authentic. Well they might be authentic but not NEW. Maybe worn a few times but the seller painted the damn shoe. Black transferred to the red and after only wearing them twice. So my bad for not over looking the shoe with a fine tooth comb but for 200. Not cool on the seller. Learned my lesson never again will I buy from stock x.

Defaults to US sizing, and then they punish you 15% of sales price for accidently selecting incorrect size and noticing your mistake before posting. Where is the justification for that level of penalty fee? No one can answer the question.

Horrendous customer service, it really has nose dived in recent months. No escalation possible as customer service reps must be told to ignore complaints or requests to escalate.
Do yourself a favour and uninstall the app - eBay 100 times better than this mob

I'm very upset with this company I spent $750 on their site for a bid and it got sold and cancelled on my end to another buyer, it's been now 10 business days and I have never received a refund. My bank says they don't have it. I keep asking them! They said there is nothing processing. Beware of this shady company. Emails are dodgy and customer service has NO pone number.

Purchased a pair of True Blue Spizikes from StockX. Once received I look at them in the box and put them up. Decided 3 months later to wear my shoes had them on for maybe 2 hours and the whole shoe fell apart. The Jordan logo fell off of both shoes, the sole came completely off of 1 shoe and you could literally scrape the "paint" off the shoe. I contacted customer service who took no responsibility at all or tried to offer anything to make me whole. DO NOT DO BUSINESS with them.

I purchased what I was told to be authentic Nike runners for $430 and they clearly were NOT!
They fell apart completely after 2nd use!

Stock X refuse to refund me!
This is within the 10 day return policy as well!

The photos are very clear that the product is not authentic

Even the shoe color has rubed off!

I will NEVER EVER buy from them again!

The sell defective shoes and will not accept for a refund or exchange. It's not just a little mark, it's both sneakers that look like they got wet and then were dried. The leather is all wavy and the suede is so bad it looks like fur. Pitiful company.

They told me 7-12 business days depending how long (the seller takes) which wasn't long. The seller shipped the item immediately same day if not the next day. I've been waiting for my item for almost a whole month which is kind of ridiculous especially if you paid 800$ Makes me think I had a better choice by just going into the store and paying the extra few bucks. This is not worth the hassle at all. At this point I just want a refund. I do not recommend buying from here at all.

I ordered nike dunk low next nature white and black panda.
And I ended up getting the nike dunk retro back and white.
StockX didn't even try to assist me to fix my problem they encourage me to try and resale them on there website.
Referred me to there return policy and gave me a discount code on the next purchase as compensation for receiving the wrong Item.

Bought a gucci watch on StockX which ended up being a fake. Came with no proof of authenticity from Gucci. Customer service refused to help me. Money down the drain. Do not buy from them!

I had an issue with the level of service received. I've sent many emails and left countless messages. I am always treated the same way - a generic email telling me to provide more information, with no information or platform to provide said information. And then my case becomes closed after 24 hours. Disgraceful. Sometimes I receive a message saying "we'll be in touch with you soon." But no one ever reaches out.

I ordered a pair of yeezy boost didn't care for the color, never wore them and decided to sell them back. I took a pretty good loss on the sale. The shoes still had the StockX verification tag in them and they told me * too many variances in materials and construction when compared to authorized, retail items. WHAT either you sold me a pair of fake shoes to begin with or someone isn't good at their job, which is it. Then the customer support is next to useless. They need more information? Do not risk it!

I ordered a pair of Jordan 4 Thunder from StockX. I never wore them. I decided to sell. The shoe on StockX it didn't pass its own verification inspection. The only visible marker is from how
The shoe was packaged. So now I will be charged a fee.

Stockx is a shady company they sent me some shoes with material sticking out of shoe with no remorse more like C or B grade shoes why would I pay this much for a C or B grade shoes. Didn't want to do anything to fix the problem except tell me to sell shoes back to them an loose 50 to 60 dollars. All the they say is the shoe is real that's bullcrap terrible flaws in shoes an they let them pass through with flying colors

Please note that if ANYTHING goes wrong with your order, this is a company that is designed to dodge all responsibility and has ZERO customer support. After trying for an entire day to get a response from chat, email or call back, I received an email asking to rate someone named Tina who allegedly responded to me. No one - named Tina or otherwise, responded to me. There are other reputable sellers out there - I've ordered from StockX before, and this is my first issue and am extremely frustrated by the lack of support. What are the ridiculous surcharges being used for?

DO NOT TRUST THIS COMPANY! Read BBB reviews first. Trash company. They damaged my shoes cancelled my order and sent back to me!This company does not even deserve one star. I have contacted them 4 times through their " call me back" process. They will not call me. They only send emails saying that they cannot help me. Fraud company, do not trust them. Now I'm out $150 and can't resale. I sent brand new shoes in perfect condition. They damaged them, cancelled my order and sent back to me. Now they refuse to call me, just keep sending me emails saying they can't help me further.

I sold shoes with StockX and shipped to them exactly as requested. I received an email saying they had not received information about the shoes being shipped and without any warning cancelled the sale. I sent shipping proof and they advised they would honour the sale. Once they received the shoes they shippend them back to me. No communication. I have now lost the $60 it cost to ship the shoes to them. They are now ignoring all my emails to their support email address. Never sell with StockX. They are an absolute joke.

This site is a farce with inflated numbers and no rules on how that inflation happens. Don't compare yourself to the stock market with no governing body. I witnessed several times. From a friend of mine and myself that they change numbers based on nothing and allow the sellers to make fake bids. Driving the price of items through the roof. Customer service is trash you would hope for more with a company holding onto top shelf items.

I purchased my shoes and received an error message at first. I attempted to repurchase them, and the order went through the second time. I received only one email confirmation for my purchase. Days later I see 2 separate charges in my bank, and noticed 2 emails for shipping notifications. I reached out to customer service, and they told me they would send me an email about canceling the order. I received no such email, and now I have an extra pair of shoes that I didn't want.

Customer service told me they would cancel my order, and they never did.

My trainers were stolen from my front door dpd delivered! After reporting it to stock X they don't care saying I was out off time to do anything after reporting it on the same day? Save your money buy from another company thief's

No customer service skills saying they are going to do some then emailing you 3 days later saying out of time?

I ordered my son one pair of shoes $182 for a kids 5.5. Received 2 pair. One damaged at the toe(a long scratch). I checked my account and was charged for one with my original 4/4 payment. A week later it pops up StockX charged my PayPal Mastercard in full and put my account over the limit. At this point my experience was terrible and I will no longer do business with StockX. After reading the reviews this happens a lot.

There isn’t a number to call. You have to message them and the responses aren’t like they are understanding you. I would rather talk with a real live person.