StockX Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and authenticity of products, as well as competitive pricing. However, a significant number of reviews highlight severe issues with customer service, including difficulties with returns, product authenticity disputes, and inadequate support during order discrepancies. Complaints regarding shipping delays and the handling of defective or incorrect items are prevalent, suggesting systemic operational flaws. Overall, while there are positive experiences, the negative feedback indicates a pressing need for improved customer service practices and quality control measures to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
From buying to selling, StockX is a very easy and user-friendly experience. The app is detailed but intuitive. It's the best online marketplace.
Truly I love stock x use to buy a lot a pair or two a month. You guys stopped authenticating so I stopped buying from and using stock x.
Good luck!
My first time using this type of site, and I ordered $300+ shoes to gift my fiancé. I thought the shipping and ordering process were simple and quick, which was a plus. But, the cons were the shoes had defects. There were chunks of what looked like dried up glue or something like that along the rim of the tongue part of the shoes and overall I'm just disappointed they weren't what I specifically paid for, which specifically were BRAND NEW shoes. I was excited the shoes had to pass a "Verification" process by the businesses actual people, but after getting messed up shoes, I don't see the point at all. Super disappointed, and I'll take the L, bc it's whatever now, but I personally won't be spending my money here again.
I had trouble ordering the item that I wanted. I got an error code each time I clicked submit. With each time that I tried again I got and error code again. Turns out I was charged for 13 pairs of shoes resulting in more than $2000 in charges. I tried to call the company. There is no working customer service number. I tried the live chat with no success multiple times. I had to work with my bank and paypal to stop the charges. After more than a day, I finally connected with an agent through the live chat who told me that I would have to accept charges on all of the shoes. 13 pair of the same shoe in the same size! Ridiculous! She told me that if I wanted to get my money back I could try to resell them. This experience left a bad taste in my mouth for sure!
Placed an order on 17 Dec and still haven't received shipment
I was told that a refund would be issued for a item that I purchased so I reordered the product but never received the refund instead they sent me the item any way.so now I have two of the same item and I'm not happy about this at all. In the past I've ordered 3 to 4 items that has been cancelled by the seller but as a buyer you say I can't cancel I've been a good customer to your company but I feel like I've been treated $#*!. So from this last ordeal I'm really going to have to rethink the way I order from your company!
Hello Herbert,
Thank you for reaching out to StockX regarding order
#*******. My name is Valeria and I would love to provide some assistance with this delay. I understand your concern and want to apologize for any inconvenience caused so close to the holidays.
After reviewing your order #******* | see that there are issues with the Jordan 13 Retro Black University Blue in transit to our center. As a result, a full refund was issued on 12/22/2022.
Please allow 3-7 business days for your funds to be received back to your original payment method.
I apologize for the experience that you had with this order, however, I want to let you know how much StockX appreciates you, and we hope to assist you more in the future. I hope you and your loved ones have a great holiday.
Warm wishes from Arizona,
Valeria
StockX Customer Service
Hi Herbert, we are sorry to hear this. Please reach out to our support team via live chat or at StockX.com/contact for further assistance regarding this issue.
When reaching out please provide both order numbers, photos of the emails and of the item.
Photos should include the following:
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
Thank you
I've been using StockX for years. I loved the idea of what they were doing. Fees are way too high & only go up
Hi Evan, we are always looking to improve the experience for our users, and really appreciate the feedback.
Our objective is to deliver a superior marketplace experience built on our core brand pillars of trust, authenticity, and anonymity. As our marketplace continues to grow, so do our investments in the platform and the costs required to improve the level of service to StockX customers worldwide. StockX customers are, and always will be, the heart and soul of our company -- this update was put in place to best serve and support the high-touch customer experience we afford our millions of buyers and sellers across 197 countries and territories globally.
If there is anything else we can look into, please contact us at stockx.com/contact. Thank you!
I purchased a Nike tech outfit paid $280 dollars for what is said was the jacket and joggers only jacket came in the package with a $114 dlr tag on it. Never got an answer from them or a refund or the joggers
Hi Cinthia, we are sorry to hear this.
We were unable to locate your purchase or any communication with our support team. Please reach out to them via live chat or at stockx.com/contact. Thank you
I have already spoke with someone about this and no one did anything about it I can see 18 pairs off sneakers using the app and that's it. So disappointing with the web site
It's simple as 1,2,3 and faster than lighting. Love this site
No explanation, no chance to counter. StockX decides and the customer just del with it.
Worst experience with a business
Hi Pat, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything else we can look into, please contact us at stockx.com/contact. Thanks for your patience!
They sent wrong shoes and Will Not make it right. For $480.00 seems people would do you right. Just a scam if they mess up. All ready reported to the BBB. THEY SUCK! My grandson was so disappointed Thank you Stock X. Customer service Sucks
I received a used quality item, it did not arrive in original packaging. I purchased the same item again for comparison. StockX, you need to understand that this happens in a marketplace. However, not providing an option to fix the issue is unacceptable.
Hi Art, StockX is not a regular retail store. We are a live global anonymous resale marketplace. All purchases are coming from different sellers located globally.
After reviewing your case we can confirm that the item received was within our DeadStock condition. We strongly encourage every seller to include the original tags and clear plastic sleeves but do not require them as we understand they will vary if the original purchase was made in-store or online.
StockX does not require the following to be included in order for a piece of streetwear to pass our condition guidelines:
In-store tags
Generic plastic bags
Additional branded content (postcards, stickers, etc.)
The shopping bag that may have been included with the original sale
If you have any further questions please contact us at stockx.com/contact. Thank you!
Not particularly happy with the quality control, as I sometimes receive items with damaged packaging and seals, which diminishes their value. Bit of a mixed bag with StockX.
I ordered shoes for my wife (WMNS Jordan 1 starfish)
In October to beat the holiday and Black Friday Rush. I was unsuccessful in doing that because the shoes never got to me. I was issued a refund late November and it really inconvenienced as far as finding a replacement gift.
I have a new order I have placed on the day of Christmas thinking that I will not ever have that problem again. I was AGAIN! Informed that there was another problem with my order and I still have no tracking number. I have made multiple purchases with StockX & I use to have a strong comfort in receiving my items. Now not so much.
Hi Eugene, StockX is not a regular retail store. We are a live global anonymous resale marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.
We give an estimate of 9-12 business days for all deliveries, however, this is subject to delays.
While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed).
We do not guarantee shipping information for any item until after and only if the item passes verification.
After review, we do see that the original seller could not fulfill this purchase. We then linked you to a new seller at no additional cost to you. When this occurs the shipping timeframe does start over!
The item is out for delivery via UPS within ETA of today!
If you have any further questions please contact us at stockx.com/contact. Thank you!
Quick and Easy service 1-5 days at max for delivery depending on your location, great app!
Ordered a piece of clothing the wrong thing turned up tried to send them back and got told I had worn them and that there was hair all over them yet they hadn't been taken out the package
StockX does not guarantee authenticity. Shop somewhere else until they can guarantee authentic sneakers/products
Hi Sean, Our comprehensive approach remains unchanged. While product authenticity remains core to our analysis, our verification process is a better reflection of the broader value proposition that we provide customers by reviewing all products sold on StockX.
We look at a range of indicators before sending a product to a Buyer and there are a number of reasons why a product may fail to meet our elevated standard of excellence, including incorrect size, missing accessories, a damaged box, a manufacturer defect, if it shows signs of previous wear, and of course if the item is fake. Since our inception, StockX authenticators have reviewed more than 35 million products and we continue to invest in new technologies to use alongside human inspection and refine our policies to best serve the customer.
We stand by our verification process as one of the first and best in the industry. In just the first nine months of 2022, StockX protected customers by rejecting 240,000+ products worth more than $70M.
If you have any further questions please contact us at stockx.com/contact. Thank you!
I love how they put the customer first. When I get something, im informed when it's shipped to the center for verification, when it's verified or if not (peace of mind that I am getting what I paid for) and when it's on it's way to me. Even if there is a delay, I receive a notification. Any time I had an issue, which isn't very common, customer service put me first and resolved it as quickly as possible.
About the Business
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better. We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories. Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
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Hi Gage,
Our comprehensive approach remains unchanged. While product authenticity remains core to our analysis, our verification process is a better reflection of our broader value proposition that we provide customers by reviewing all products sold on StockX.
We look at a range of indicators before sending a product to a Buyer and there are a number of reasons why a product may fail to meet our elevated standard of excellence, including incorrect size, missing accessories, a damaged box, a manufacturer defect, if it shows signs of previous wear, and of course, if the item is fake. Since our inception, StockX authenticators have reviewed more than 35 million products and we continue to invest in new technologies to use alongside human inspection and refine our policies to best serve the customer.
We stand by our verification process as one of the first and best in the industry. In just the first nine months of 2022, StockX protected customers by rejecting 240,000+ products worth more than $70M
If you have any further questions please contact us at stockx.com/contact. Thank you!