• Stitch Fix

Stitch Fix

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Overview

Stitch Fix has a rating of 1.76 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Stitch Fix most frequently mention customer service, poor quality, and credit card problems. Stitch Fix ranks 106th among Subscription Shopping sites.

  • Service
    81
  • Value
    80
  • Shipping
    77
  • Returns
    75
  • Quality
    78
Positive reviews (last 12 months): 12.5%
Positive
4
Neutral
2
Negative
26
19
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I have cancelled my subscription because I am in awe of the lack of customer service.
How would you rate Stitch Fix?
Top Positive Review

“A decent service”

Mary O.
4/17/23

I first started using Stitch Fix in 2019 after I had lost a lot of weight and was still hiding in baggy clothes. The service got me to try new things and I even got back into dresses. The jeans they sent were always perfect. Lately though it's not been as good, for instance I specifically instructed "no leggings" and ended up receiving 2 pairs. I do think it's worth a try because it's fun to get a box of clothes to try on. I have never had any issues with stopping and starting my subscription.

Top Critical Review

“Low Quality items and customer service”

Hilary A.
3/2/24

I've been a customer for a year. Most stuff I keep is inexpensive - so the low quality is not necessarily a problem. But then I paid $138 for a little leather purse by American Leather Co and within 6 months the color started rubbing off badly. Stitch Fix would not back up their product - no remedy was available. When I told them that did not make me feel like I should continue being a customer, they went into my account and turned off my seasonal shipments "for me." Terrible customer service. Not getting anything from here ever again.

Reviews (217)

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Reviews that mention popular keywords

customer service (41)
Thumbnail of user maryo1455
1 review
0 helpful votes
April 17th, 2023

I first started using Stitch Fix in 2019 after I had lost a lot of weight and was still hiding in baggy clothes. The service got me to try new things and I even got back into dresses. The jeans they sent were always perfect. Lately though it's not been as good, for instance I specifically instructed "no leggings" and ended up receiving 2 pairs. I do think it's worth a try because it's fun to get a box of clothes to try on. I have never had any issues with stopping and starting my subscription.

Products used:
Jeans, sweaters, tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user dsewell1024
1 review
0 helpful votes
April 9th, 2023
Verified purchase

I can't believe what I'm seeing on this site regarding the issues that folks are having! I've been receiving SF boxes for about 3 years and I've never had a bad experience with them. Some of the styles have been a miss, but I've never had any issue with returns. I've even changed my address without a problem.

I always review my Fix before it ships and refuse the items I don't want and check the appropriate feedback. The items that I've kept have become my wardrobe go-to pieces.

After reading all these reviews, I'll certainly be on my guard - but so far SF has not given me reason for concern.

Products used:
Pants, tops, jackets, pjs, dresses for around the house, sweater tops, booties

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurac1983
1 review
0 helpful votes
October 27th, 2021
Verified purchase

My wardrobe was in serious need of help. Enter Stitchfix. So far it's been a great experience. Lots of great new tops for all those zoom meetings!

Tip for consumers:
Engage with your stylist.

Products used:
Tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user karent900
3 reviews
4 helpful votes
September 5th, 2020

I've been satisfied although not ecstatic about my fixes. However, I find that after about 4-5 fixes and keeping about 15 of the items that these tend to be my go-to clothes. Yes, I've purchased a few misses ( the quality didn't hold up or I kept that 5th item I wasn't sure about) and they haven't been consistently good, however, I like that I can choose when to get a fix and their new options for buying clothes that are suggested for you directly. I just ordered 3 items that I would have had a hard time finding in my usual shopping places. My main complaint right now is that they don't show me any pants, so most of what I have from them are tops. But I am hard to fit in pants. Note that I am not patient with going out and searching for clothes. If you are, then this may not be right for you. But I find that they show things that I would not necessarily have picked out on a rack and they end up looking good on me, so I'm happy with the service. Yes, it's more expensive than doing the searching in stores myself and buying it on sale, but part of what they are selling is the service so I don't have to spend that time.

Thumbnail of user mias47
1 review
5 helpful votes
July 14th, 2018

I receive a "Fix" every three weeks and in the past year there has only been one time that I sent everything back. The stylists listen to my preferences and the prices are comparable to what i would pay in a store at the mall.

Thumbnail of user raeb31
3 reviews
23 helpful votes
July 10th, 2018

First, let me preface this review by saying that I'm a 5', overweight, 52yo who has felt "frumpy" for the past 20 years. I rarely ever spend a lot of money on clothing, shopping at Target, or Kohls when there's a sale AND I have a coupon. I've always had a difficult time finding clothing that looked good on my short frame, even when I wasn't overweight. So I hate trying clothes on at the store. I'm not into the typical "girly" clothes and comfort means everything to me. I'm not into fashion or designer brands either.

SO... perhaps that's why I've enjoyed the boxes that I've received. I think I've received about 8 of them so far, in the last 12 months. I have made a couple general requests, (such as "jewel-tone colors" or "long shorts") and the stylist has made attempts at fulfilling them. Many of the items are things I would never pick out myself, and I sometimes cringe when I open the box. But after I try them on, I usually end up liking them. Everything fits perfectly. I've only had to exchange for a bigger size once, and the exchange was free. The materials are all soft and VERY comfy. I have not experienced the poor quality that other reviewers have mentioned. I feel the quality is comparable to Target and Kohls.

However, there are times when my box contains an item I don't really want, but I end up buying the whole box to get the 25% discount. It's cheaper to keep all 5 items than to return 1 and keep 4! The prices are quite high unless you keep the whole box. My boxes run about $200 AFTER the discount. My last box had a simple tshirt dress, a pair of shorts, 2 tops and a sheer wrap. So I still paid more than I would've if I bought at a store.

But, for me, the cost saves me the time and aggravation of shopping and trying on item after item in the stores. It gets me to wear something besides jeans, tshirts and sneakers. It gets me wearing things I never would pick out for myself.

Thumbnail of user jessicak66
3 reviews
5 helpful votes
August 18th, 2016

Yes, I stink at shopping. I admit it. My sister can dig thru racks and put together outfits. Me, if it's not on a manequin forget it.

I enjoyed Stitch Fix because they put together outfits. What made me stop was not enough selection for Petites. In fact when I first started it was a problem particularly for pants they would send as the fit would be off. Yes, it's a bit pricey but to get an outfit sent to you that you wouldn't think to buy but actually looks good, it's a nice treat.

Thumbnail of user brendaj49
1 review
1 helpful vote
August 31st, 2017

I read a lot of the negative reviews and feel it important to describe a totally different experience. Lindsay did a really good job on my first Fix. The second was also a hit. It looked like she spent time reading my comments and looking at my Pinterest board. She caught my preferences while still challenging my style "rut". That's tricky!. I have really loved 4 out of 5 pieces from both boxes. And I even liked the other two.
I would have gone the rest of my life without putting on another pair of heels. She sent an adorable pair of Wedge sandals that are so comfy, I have even gone for a long walk, worn them all day long, and even my post surgical foot had no pain at all. Second Fix: she sent me a pair of booties, same brand and comfort level as the sandals. The only thing about both pair is that they are vegan. I prefer real leather at that price point, but I did not tell her that. I do think prices are slightly higher than normal in some cases. But I expected that, because this is a business, and I believe this is part of service price for doing legwork, researching my preferences, and putting together looks and styles that make me happy. I have gotten a couple of pieces that I believe could have been higher quality: seams could be more finished inside jacket pockets, one skirt needed to have a better selected fabric for the style of the skirt. But out of 10 pieces, I am overall impressed with my Fixes. Perhaps I got super lucky with getting a very talented stylist. I am very much looking forward to my next Fix. My stylist is a keeper! Season appropriate picks, really flattering pieces that I would have bypassed shopping for myself, and I always receive compliments when I wear any of the pieces Lindsay picks for me. I love that she challenges me while capturing my preferences.

Thumbnail of user jillg12
5 reviews
14 helpful votes
June 17th, 2015

Yes, we do exist. I am not a fan of shopping. Shoes, yes, but trying on clothes and styling myself - I'm just not good at. The questionnaire you take is pretty thorough to get to know what you like and your body type. I wouldn't mind more Target like prices, but I guess that's the price of a personal shopper & getting hand-picked items just for you delivered right to your door. I'll continue to do it until I have enough pieces/outfits to last me a while.

Thumbnail of user sarahc139
4 reviews
3 helpful votes
November 25th, 2015

This is very cool. You have to do your part and complete your style profile as honestly as you can. It helps even more to link style boards from your Pinterest account. The more they can get to know what you like, the better you will like the items they ship you. I still think it's a bit overpriced, but if they do it right and you like all 5 pieces, you get a 20% discount which makes it a lot more affordable.

Thumbnail of user georgettek1
4 reviews
2 helpful votes
May 11th, 2015

Like getting things from stitch fix. It is unique service that you put in a style profile and are charged a $20.00 styling it fee which is taken off if you keep any of the items sent to you. The items cost anywhere from $40.00 and up.
They send you five items and show you ways to different ways to wear them. You get 25% off if you keep all 5 items. My first shipment was pretty good and I kept 2 or 3 items. I got things I would never pick out for myself that I liked. My second shipment was not so good. Actaully pretty awful. You get a different "stylist" every time. The first stylist was more attuned to my body type etc. then second one. So I'm trying a few more times by adding more info with a pintrest style board. See if tht will help
I hate shopping! So this is a great solution for me. When you get the package it can be fun. It also can be disappointing whe you hate everything in your shipment.

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About the business

Find clothes you'll actually love! Stitch Fix is personal styling for men & women that sends clothing to your door (with free shipping & returns). Get started!

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