Stitch Fix

I have been with Stitch Fix for few years. Bought two blouses last year that weren't cheap. Within a little over a year they shredded and are unwearable. Stitch Fix states it's past the time where they can replace them. I expected these to last longer so quality is poor. Customer Service when I said I was disappointed and am leaving. They basically told me oh well and sorry to see you go. Sad for the amount of money I have spent with them and never had a complaint, I expected better service!

You pay a $20 stylist fee, but I strongly believe that no stylist is actually involved in subsequent fixes. The first fix was.great, but then everything just got more overpriced and completely ignored my preferences, even when I left detailed notes for the "stylist." Account cancelled and I will never go back. Customer service is a joke as well.

I tried three boxes from stitch fix, this was over, priced, Walmart, wardrobe, not even close to what I was requesting. It was a lot of clothes for older people, and I specifically was looking for a wardrobe for work. These were all low quality items and each time you're writing a detailed review about what you need but I don't know if anyone is reading it.

** UPDATE** I received a one time exchange for my jacket from Stitch Fix, so I would give them a half a start for that. Not a whole star, because I had to jump through hoops, I think the photo says it all. I dunno how I could've possibly did anything to this jacket for it to start shedding fibers. I can't be the only one that bought this jacket and had this happen.

I bought this awesome $70 jacket in Sept. Well, the darn thing is literally shedding fibers from the seams. I was told they only guarantee for 30 days. WOW. Guess they really don't care about the quality of their clothes after 30 days. The funny, not so funny part is that I'm in Phoenix and haven't worn it much, in fact I've only washed it 3 times. Anyone else have an issue like this? I even asked them to send me a used one that isn't shedding and I'd return this one.

I gave them several tries but have finally given up. The first & second shipments were good then suddenly the quality tanked and my "stylist" listened to nothing I said. BEWARE - if they start the "styling" process you're credit card is hit for $20. Even if you cancel WELL AHEAD of the ship date, you never have that fee returned! I'll shop local from now on.

When I first started using Stitch Fix, I loved most of my items and loved the quality. It was also much easier to get the same stylist which is truly the key to this type of styling to work consistently anyway. A stylist over a few fixes gets to "know you and your style/fit/ etc." After time, I could never get the same stylist more than one time and the clothes started to look like someone just threw items in a box and sent them. And nothing matches, even if you ask for a complete outfit you usually don't get it. Quality of the clothing has declined as well. I'd love to see Stitch Fix return to it's original quality and keeping good stylists.

When I got my stitch fix I had to send half of the clothes back and only ended up keeping 1 item. The jeans that I got, when I criss crossed, made a ripping sound, my dressed that I was sent were too short and the shirt that I did keep, is hand wash so it takes extra effort and within a week the stitches started coming out.

So I like the idea of having your own stylist, pretty cool concept if you dont have any fashion sense. But the clothes offered are outdated and you can find them in the putlet store of the brand or at retail stores like Marshalls or T. J. Maxx for a lot less. Now on the flip side if you're willing to pay the mark up based on stylist's work, then its a loss but might be worth it to some. If you're smart you look at designer names and just shop the designers site and find the items cheaper. Overall i give the idea 5 stars but the clothing 2 stars for being out of date.

I am not a happy customer with Stitchfix, poor quality fabric and prices too high. No Natural fabric

I use to look forward to my Stitch fix orders now they just make me mad because they send exactly why I do not want and did not ask for.

This is my second box and I was offered 4 choices of a very similiar top and a pair of jeans. I was not impressed by this. I declined all but the jeans, but the replacement styles were equally as boring. If you are looking for basics to build your wardrobe this is the right service. I'm seeking something more unique and fun.

Got my first box and thought - ok this is cute. Nothing super special but I kept the items. Second box looked almost just like the first. After getting a third box with items that were just like the others I cancelled the service. NO variety; items seemed on the "safe side". Guess I was looking for something new for me and I walked away feeling the stylist took the lazy route. I'll do my own thing from now on.

I am a busy mom with 2 kids. Well I signed up my 10 year old and myself. My daughter's first box was a win! There was one piece that was way off the mark, but we provided feedback and thought it would get better from there. Her second box came and it was a complete miss. Not her style or prefered colors at all. They even sent a coat that was very similar that the piece we hated in the first box! The jeans sent were a bit small, but I couldn't exchange them as they were already sold out of the larger sizes!

Then there was me. My first box was a fail. There was one lovely sweater. The rest I returned. The shorts they sent were way overpriced! They were charging $50 for them. Doing an internet search of the brand found them for $13 through an online dept store! So I kept the one sweater, returned everything else and went and bought 2 pair of the shorts in different denim washes at the other store.

I also have a hormonal imbalance. Fabrics that don't breathe (like polyester) trigger me to overheat. I provided that feedback again - that I wasn't kidding about needing more natural fabrics and that 2 tops were getting returned precisely because they were triggering me to overheat. I provided specific feedback on all items.

Then I set out to "win" at stitchfix. I went online daily to do their style swipe, I completed my style board and I went through their entire site and tagged items that I would wear and had lower/no polyester (some blends with a little are okay for me). I figured it would be a no Brainerd to send me stuff.

My next fix was available to preview. I went online and took a loom. It included 2 pieces that were the same sweater that I had purchased from my last fix in different colors. Since I wanted to expand my wardrobe I vetoed them. The rest were just misses. I kept the on pair of jeans recommended and scrapped the rest. I then gave very pointed feedback, explaining that I had gone through their site with a fine tooth comb. Tagged EVERYThING that I liked and met my material specifications. Literally linked two items (a bright paisley top and orange trendy pants) for them to include and then said that wouldn't go wrong with sending me any other items I had favorited from their site. Most of the clothes I tagged were actually the more expensive items.

Then my fix arrived. Not only did it not include anything I requested, it was so off the mark with the style and color palette (drab neutrals) that even my 10 year old was like, "Mom, this one is even worse than before!" The note included was comical (the styles went on about her past fashion fails and asking about mine). Then she said, "It looks like you had some specific items you wanted. Unfortunately I don't see them in your fix today." So the stylist have zero ability to tailor your fix or override the computer algorithm the company uses. So even through they can see that I want x, y, or z, it doesn't matter. Whatever the computer decides is what's getting sent.

She then went on, "I went on a search to find you more natural fabrics" but they still sent me a 100% polyester 2 layered jacket - kinda a sweater layer attached to a fake leather exterior. An interesting style idea that I liked, in a puke ugly off black color in a fabric that I literally told them I cannot wear.

There were shoes that reminded me of boater shoes... canvas ked-like things. Great if you like that style... which I do not. They were so far off the mark, that I didn't even try them on. I put them right back in the bag. I don't know why they sent them. In their style swipe I down voted anything even remotely similar.

I ended up keeping the one pair of jeans (they were $ 78, which isn't horrible for jeans that fit and comparable to the prices that brand was going for online elsewhere.) Everything else got returned.

Bottom line - the stylists are just there to write little notes about the clothes the algorithm picks. They have no override control. I do think they are an actual person as there was a typo in one of my notes and I can't imagine a computer writing such a cringy note to me.

They have some nice styles and clothes but will send clothes that aren't listed anywhere on the site. They don't offer any kind of discount on their site. If they offered a buy/keep 5 items, send nothing back and get 25% off, I would use their freestyle option to just build my own fix. Since they don't, I think I and my daughter both are done with them.

I DID email them directly with all this yesterday though. We will see how their customer service folks handle it. If they do, I will come back and add/change this review... but if I haven't, you can assume their customer service is just as bad as the rest of it.

Also, it is important to note that while a deal is nice, I was fine with spending a good bit of $$ for the convenience of access to get multiple brands in my family's specific sizes send right to my door. If stitch fix literally sent us anything that we liked, I would have kept it. But what's the point of stylists of they can't override the computer when they KNOW what the computer picked is going to piss off the client?! Makes zero sense.

I found this service to be overpriced for he quality of clothing received. None of the pieces sent fit me so I was out $20 for the styling fee. Unless you are a perfect model size who can fit most every style/brand of clothing in your size and don't want to shop on your own then this might be great. If you're like me and many others who aren't the perfect model size and may vary between sizes for different brands and don't always fit your size in different styles, then this service is too risky -- losing $20 for every fix that doesn't work out. I will not use the service again and do not recommend it for most people I know.

I have been using Stitch Fix since it first came out. As my closet grew I requested a box less and less. Recently, I only request a box for special events: weddings, special date night, interviews, etc. However while I have gotten nice pieces none of it was what I wanted. I asked for multiple options for an upcoming wedding. My last box had 2 dress options (neither my style) and nice sweater and pair of jeans. Additionally the box had a pair of beautiful maroon boots to match the sweater and jean option. The jeans and sweater were not wedding appropriate! I wish I had gotten other options that were wedding appropriate since that is what I specifically requested. What makes it worse is that the items sent were all items I had said NO to on my stitch preview! So dissapointed and upset as now I will have to go out to find another outfit for the wedding and its less than a week away! I knew stitch fix had gone down hill a bit since the early days but this is the last straw. The same thing has happend to multiple other boxes that I have ordered. They never seem to listen to what I request or look at the preview. I have since tried wantable and so far have had much better luck.

I've had my subscription since 2017. My first box was probably the best. I understood that it would take some time for my stylist to nail my style, but as time went on the quality of clothing was just terrible even after raising my price points. My last box was in March. Sad to say that I can find better deals and quality at Marshalls or even target. I've recently returned to Zappos, Nordstrom, and Marshalls for clothing. This was a quick lesson in crappy capitalism.

The clothes are over priced, not personalized to my requests and often sent exactly what I asked them not to. They schedule fixes that are unwanted and hassle you about canceling.

The clothes are boring and dated... And you must love florals because that's all I got were florals and cardigans. Stylists don't pay attention to anything you say. But they do have a good variety of little boys clothes. Some kids pieces are overpriced though.

I gave it two tries. The fit was very off both times. Style was ok. Their Imarkup is expensive. They have some in-house brands that are hard to compare, but the other brands they sell are literally over twice the cost you can find for the exact item at most other retailers. The big sell is saving time but when I have to rush to the post office in their short return window it takes more time than going to the mall.

I thought I would give this site a try. Big mistake. I very specifically put the price range of "as low as possible". For starters the quality of the outfit that I received was nice but definitely did not surpass the quality of anything that I couldn't pick up myself at Target. I received a pair of jeans, a scarf, a KNIT Blazer, a sleeveless blouse, and a Jersey knit long sleeve hooded t-shirt. The total cost of the outfit was $278! The jeans alone were $88! The KNIT blazer was $68. When I went back to the Stitch fix website to indicate I wanted to return the items and it asked for the reason why I listed that the price was too high it then prompted me to revise my profile to indicate that I desired lower-priced items. I had already selected the lowest possible price category! Interestingly enough, Stitch fix does not have the option to leave general feedback for customers to see. You can only leave feedback for your "stylist" to see. So unhappy customers have to go elsewhere, such as this website, to let everybody else know to steer clear of stitchfix.com. I certainly will not be placing any future orders with them. Lesson learned!

I've been using Stitch Fix for a few years and at first I liked it. I was receiving some really cute good quality clothes that were reasonably priced. It also seemed as if the stylists were better a few years ago too and more in tune with their clients. Now, it appears to me as if their so called stylists just throws some junk into a box and sends it off. The clothes that I have received recently were ugly, very poor quality and way over priced. They're sending Walmart clothes at Nordstrom prices. I've been sending back most of the pieces I've received. I do not recommend.

I've been receiving StitchFix for a while now. Today, I received the worst fix ever. Every piece was cheap and poorly made and the prices were way too high for the quality. I barely had the items out of the box before I put them in the return envelope. I'd say 75% of the time I've been let down by the contents of the box. In my opinion, the stylist can't possibly put much thought into it when you get items that are just random pieces. You would think if they just looked at your Pinterest post, they would get it right every time, but that is so far from the truth. And you tell them that you already have something similar, like a certain color jeans, and they keep sending you the same thing over and over. I am so disappointed that I'm giving them one more fix to get it right. Oh, I'm 53 and they should see that in my profile, but what I received today was picked for a 20 year old. I would not recommend StitchFix to anyone. I've stayed with them for a while just hoping that they might eventually get it right. I'm done with that though. They've failed to meet my expectations! I'm tired of looking forward to my fix and being disappointed.

This is such a great idea, a professional stylist to help you choose personalized clothing that will look and fit great and save the consumer time in shopping. Obviously, this can not work 100% of the time since the stylist are choosing items for you without ever having met you. It should be expected that items will be returned when they don't work out. If you could send items back for free that would be ok. However, Stitch Fix penalizes the customer when their stylists make an error. They inflate their prices by at least 25% and you only get the true price if you agree to keep all 5 pieces. If items don't work out and you return some, you pay 25% higher prices on what you keep (exceeding the $20 styling fee that is supposedly credited.). This leaves customers feeling cheated. This is sad because some items have been good but I can not overlook that I am being taken advantage of. It's too bad, if they had fair practices I would continue using this service. I've tried them 3 times and will not use them again. Two times there was one item that I didn't really like or feel matched the price they charged but I kept them because of the 25% discount. The last time, 3 of 5 pieces were so obviously a bad style for my body type and skin tone. One of which was a horribly ugly tunic that looked like a nursing smock and would look terrible on anyone. I kept 2 pieces and paid the prices that were inflated by $38.50-- If I'd sent it all back I would have paid $20. I emailed with them about this and they sent very canned response and basically shrugged off my concern. I don't think they'll stay in business long by consistently cheating the customer.