Stitch Fix

I set up 2 accounts. 1 for me, and 1 for my son using 2 different e-mails. They de-activate my son's account, but continue to send clothes and charge me. I have no way to check out or cancel the account. I have at least 12 e-mails into customer service and the issue remains unresolved. Very disheartening!

The company is incapable of listening to anything besides what you tell them for your size. They don't actually style anything towards what you need, they just try to send you what they have.
You want business casual for work? How about a crop top sweater?
0/10 terrible service it's a WASTE of money

Cancel option is removed from home page AND to chat loops to please login. The selection is sub par and almost always can be found on line cheaper. I cancelled in writing with a return. This was ignored. Shipment s keep coming and credit card still being charged
L.Mize

I have used stitch fix for well over a year and spent HUNDREDS of dollars with them. The problem is, you can't ever cancel. Or remove your payment method from the website. I received another "fix" after I had canceled. Even if you turn off automatic shipments, the only option is to pick your next shipment date and you have to login and keep postponing to infinity. It's ridiculous. And there is no way to talk to a real person. Never again!

On February 8th 2024 without my consent they took most of my money out of my bank account and they weren't even supposed to do that until around the 3rd of the month so they got thieves and backstabbers working for them and their employees don't care about their customers' allergies cuz I've had the same clothes back that I was allergic to

The quality decline of their clothing is really noticeable. Their cost cutting measures are making this service unappealing. This is in addition to the super inaccurate AI they are trying to replace people with. It just keeps getting worse. I bought a pair of shoes that are no longer show shaped after a whopping hour. I'll stick to other styling services thay offer actual styling and more than disposable fast fashion at a premium price.

I did the style profile, let them know in general what I was looking for and what I liked to wear, and they sent me a box of poor quality, ill fitting crap some of which blatantly ignored what I asked for.

I filled out the form saying I didn't want any of it and that I would return it. They charged me anyways (and charged more than it said on the receipt) and are totally unresponsive now that I'm trying to figure out how they can charge me for stuff I returned.

Absolutely 100% avoid this company.

I received a personalized shipment at the end of May that was more for cool weather. I quickly tried everything on to be sure it fit and then put it away for the fall. I pulled out the clothes in October and noticed one of the sweaters had a hole in it. A $58 sweater. I emailed right away to see if there was anything that could be done. But since I was out of the 30 day return window there was no budging. I emailed back and forth a few times to make sure they actually understood that it was brand new with tags on and just out away for the summer. No options. I was told they were sorry for the inconvenience. I have cancelled my subscription because I am in awe of the lack of customer service.

The worst customer service. Very rude & selfish company. I got charged for products I returned. Very disappointed

Ordered and returned the items I received. I was very disappointed in the quality, patterns, and the items were severely overpriced! Canceling is difficult, and after contacting them to have your account deleted, they still email you anyway. Beware of companies who don't answer the phone!

I order quite a few clothes online and Stitch Fix is by far the worst. Customer service does not exist. Seems it's on purpose so they do not have to deal with customers. You will get continually charged and unfortunately will have to close all your payment methods on your end otherwise it doesn't stop. There's no way to detach what your payment method is. As you can see- the company doesn't address any reviews on any sites so they obviously have no process on customer service.

I was super excited about trying this. I plugged in all the info they required. Out of 10 things I bought 2. A pair of shoes & a sweater. I've had both for 2 months now. The shoes are splitting, the laces already frayed & the color is coming off of the shoes. The sweater I dry cleaned 2 times after the second time it came back so small, but it didn't matter the hole in the armpit also got larger. I paid $85 for painted shoes & 65 for a sweater I wore 3 times. Don't trust them! Just go shopping!

I tried Stitch Fix from April - June 2023 and it was a bust. It's GREAT for my husband, he's kept all kinds of cool shoes and clothing when he first started, but for women, good lord, no matter how many times I posted Style Info, Messages to my Stylist etc, they kept sending me the most horrible 'suburban Mom' junk... and it's expensive junk! Yoga Pants, Fleece Joggers, Heavy Sweaters, Zipped Jackets, Jeans that were too tight...when the Style I chose was "Boho", "Loose Fitting Prairie Shirts", "Baggy Boyfriend Jeans", "Leather Hippie Flats". I've opted to cancel, but you can't really cancel can you? It's just the option to "Buy on Demand" instead of receiving monthly auto-shipments. Honestly I'd rather just deactivate my whole account.

Been using for over a year, bimonthly and monthly fixes, often had to return for damaged clothes or shoes coming apart, often you don't wear that item right away and months later when you wear it, you realize the seams are coming apart, or the clothes fade Few pairs of pants that I've had have come apart or had damage. Truly is cheap clothes and very overpriced, they price their clothing 300% over what it actually costs.

Although I did enjoy some of my clothing, it was a hassle. Stylists continued to not listen. For example, they sent me jeans, even though I specifically told them "no jeans" I ended having to send the entire fix back. Furthermore, if you do not like the fix preview and do not choose the initial clothing that the stylist chooses for you, they send you a fix with clothes that you never see until it shows up at your door! Crazy that they do not allow you to work with the stylist to choose the clothes more than one time per "fix". Service had potential, but it is poorly managed and the management staff clearly has no vision for making simple upgrades in the process that would markedly improve their clientele's experience and cut back on the dramatic waste of money on returns and client turnover due to frustration with this company.

I received gift cards *******@stitchfix & they made my account inactive because I dont keep my CC unlocked for yall to set up my account, As a courtesy if I have my card unlocked for this procedure for 24 hours yall can "verify" my card smh then yall not charging anything on my card unless I am buying something then they canceled my PAID order and I had to reach out to their customer service smh, your loss I know how to shop! I just thought this would be a nice service since I liked a lot of the items on their website, I hope I get my order that I had to submit twice, if not I didn't spend any money on it, but will spread this bad customer reaction, I cant even track my package "if" they process it smh Just poor service.

12/26/23, I am trying to get a tracking order for the items that I purchased with a gift card and they are still giving me a run around, at this point I just want what I ordered since they cant give me a refund sincfe it was a gift card, I called their customer service and they say they cant tell me anything since someone it working with me, but they are giving me the email run around! Smh just sad extremely dissatified with the total customer experice and that it rare with me, I try to give grace.

Just recieved my first pick and it was almost completely opposite what one would expect based on what I answered to their questions in regards to color, style, and cut. I don't know why I'd pay a stylist to make worse choices than grabbing things randomly from a discount store. The fabrics were nasty high polyester blends that felt and looked cheap and low quality.

While discussing an issue with customer service I was charged the full amount for the fix. While I do see a great value in their products and would have loved to continue this service for my family of 6, the inability of customer service to rectify issues has cost them 6 accounts. I have enjoyed 7 fixes for myself alone, but will be returning the last two as well as the 3 current ones from my kids. Horrible, so dissatisfied!

I talked with a rep. And they wouldn't cancel my order before being shipped out. Their excuse was our tool doesn't allow us to stop an order. So now I will have to send order back when I get it. They make very hard for you to cancel orders and service. My suggestion don't use service. Look for one you can cancel shipments.

Talk about a bunch of thieves amungs us. I was trying there service for the 1st time. They claim to have left a box that never made it to my door. Charged a CC that was not on file with them. I wouldn't care if I had received the items. However I never received that particular box. I have made so many attempts to get my funds refunded or at least the items, with no luck.
At this point I feel I can t only share with y'all that they are a bunch of rip offs. Don't do it, they will charge you with no delivery and claim they shipped. Also there customer service attention is non existent. Worst experience ever. Run for the hills instead of giving them access to your hard earned money.

My first and only stitch fix was just disappointing. I received cheap looking/feeling items that didn't even match. There wasn't even a complete outfit. Gray pants and a gray sweater! And they overpriced. It's a waste of time because then you have to send them back. I don't think there are actual stylist or if there are they've picked the wrong jobs

I had success with Stitch Fix several years ago for several Fixes in a row when I was purchasing work clothing. When I began working from home, and I updated my profile and put in comments that I no longer needed Business dress clothing, they kept sending it. When I needed maternity clothing, I tried 2 Fixes and the first nothing fit or worked for my style. The second they sent me multiple duplicates- the exact same item that had been too large and they just offered it in a different color. I mentioned it and the stylist said they'd offered it because sometimes people like to try things in different colors… except it was the exact same too large size. I waited until after having the baby to try again. I specifically noted I did not want sweaters because I have too many already but needed pants, dresses etc. I was offered mostly sweaters. Most the items were too big (I'm between sizes) and I had to send it all back, and was out the $20 fee. I gave detailed feedback about the fact I didn't need sweaters, I don't need Business clothes (they'd offered a $100 work blazer for me to work from home in), and the sizing issue and more. When I returned it, I was offered a replacement. I thought that meant no styling fee- there was no indication I'd be charged. They ship it and charge me a styling fee. The clothes were even worse- sweaters, dress pants, a business casual dress. It was so bad it was comical except now I wasted $40 with no clothing. I was so fed up I sent a message asking them to just close my account. No offer of a refund or assistance or anything- just confirmed and closed my account. I blasted them on social media and they finally messaged me to help. Too little too late. My reading of Glassdoor indicates they use computer programs to choose clothing now and the program obviously doesn't work- completely ignored my feedback and requests and sizing was wrong. The reviews from employees say inventory is bad which I believe too given how many times I was offered or sent repeated items I already declined. I've added pictures of items I was offered when I asked for casual items in the middle of winter and said I didn't need sweaters- blazers, sweaters, weird dress, blouse, mini skirt….Save your money especially if you're over a size 14 or maternity, inventory is too small and not diverse enough to meet specific requests.

Like many other people I filled out their style questions and they sent me the box. The stuff wasn't that bad but didn't really fit and was to expensive so I sent it back. I have proof of return and they harassed me as it was lost in transit. They then took the full amount out of my account and when I complained they closed my account! Absolutely awful customer service, I'm now having to go through my bank in order to get close to £300 back from them. Nothing but thieves and it's a clear scam, as they have done it with so many other people! DO NOT ORDER