• Stella & Dot

Stella & Dot

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Stella & Dot has a rating of 1.53 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Stella & Dot most frequently mention customer service problems. Stella & Dot ranks 90th among MLM sites.

  • Service
    9
  • Value
    10
  • Shipping
    9
  • Returns
    7
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
6
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Called customer service to let them know it is tarnished and they said that's NORMAL.
  • No one will get me the return label to return my inferior product.
How would you rate Stella & Dot?
Top Positive Review

“Don't listen to the negative reviews”

Jackie F.
7/18/21

I have several pieces from S & D and none of them have changed colour, S & D do not claim their items are 14k (unless you are buying the covet pave collection) - they clearly state items are shiny gold/silver. I have never had an issue with any returns or exchanges and they give you 10% back on your purchases to put towards other items. I got a top that was reg $79.99 and with my 10% back earned the top cost me $25 bucks! People will always complain, cant make everyone happy! You have to try it to see if you like, if you dont - just return it for a full refund! Pretty simple!

Top Critical Review

“Poor quality, poor service ridiculous prices for costume jewelry”

anette b.
8/25/23

First of all: I would give ZERO stars if possible… Bought several pieces as mistakingly thinking it was silver or steel dipped in gold, figuring out it's just brass made me contact S&D immediately to cancel my order. CS just answered, once confirmed no cancellation will be accepted, they're sorry. So I invented again, as it was a passport shipping, means they NEVER can be so fast with picking, packing and forwarding to shipping agency! They said once it's rolling, it's rolling. Wished they put some effort in it instead of apologizing by mail. Now I thought of returning, as it was a lot of money spent - guess what: returns from my country not accepted. Thank you S&D for stealing my money and giving a $#*!. Never again. Keep your hands off these BS.

Reviews (45)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (9) return label (3) costume jewelry (3)
Thumbnail of user jackief230
1 review
0 helpful votes
July 18th, 2021

I have several pieces from S & D and none of them have changed colour, S & D do not claim their items are 14k (unless you are buying the covet pave collection) - they clearly state items are shiny gold/silver.
I have never had an issue with any returns or exchanges and they give you 10% back on your purchases to put towards other items. I got a top that was reg $79.99 and with my 10% back earned the top cost me $25 bucks!
People will always complain, cant make everyone happy!
You have to try it to see if you like, if you dont - just return it for a full refund! Pretty simple!

Tip for consumers:
Its all so pretty!!

Products used:
necklaces, earrings, bracelets, clothing, bags

Service
Value
Shipping
Returns
Quality
Thumbnail of user stacyc99
1 review
1 helpful vote
December 8th, 2018

Just bought a bunch of earrings and bracelets from them, love it, such a beautiful design and great quality. When i was talking to the reps she was so nice and met all my needs. Definitely going to buy from them again.

Thumbnail of user alexandrac6
9 reviews
40 helpful votes
February 9th, 2015

LOVE Stella and Dot! They have the most beautiful and unique jewelry! The prices are a little steep, but the quality and wear of the jewelry is most definitely worth it!

Thumbnail of user zhanga1
14 reviews
5 helpful votes
July 3rd, 2013

I bought bibs on this site and the quality is really good.
The only problem is, the price is really experience...

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Explore our world at: Instagram: www.instagram.com/stelladot Twitter: www.twitter.com/stelladot Pinterest: www.pinterest.com/StellaAndDot YouTube: www.youtube.com/stelladot Style Report Blog: http://blog.stelladot.com/

How do I know I can trust these reviews about Stella & Dot?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Stella & Dot?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business