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Stella & Dot has a rating of 1.53 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Stella & Dot most frequently mention customer service problems. Stella & Dot ranks 23rd among MLM sites.
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I have several pieces from S & D and none of them have changed colour, S & D do not claim their items are 14k (unless you are buying the covet pave collection) - they clearly state items are shiny gold/silver. I have never had an issue with any returns or exchanges and they give you 10% back on your purchases to put towards other items. I got a top that was reg $79.99 and with my 10% back earned the top cost me $25 bucks! People will always complain, cant make everyone happy! You have to try it to see if you like, if you dont - just return it for a full refund! Pretty simple!
First of all: I would give ZERO stars if possible… Bought several pieces as mistakingly thinking it was silver or steel dipped in gold, figuring out it's just brass made me contact S&D immediately to cancel my order. CS just answered, once confirmed no cancellation will be accepted, they're sorry. So I invented again, as it was a passport shipping, means they NEVER can be so fast with picking, packing and forwarding to shipping agency! They said once it's rolling, it's rolling. Wished they put some effort in it instead of apologizing by mail. Now I thought of returning, as it was a lot of money spent - guess what: returns from my country not accepted. Thank you S&D for stealing my money and giving a $#*!. Never again. Keep your hands off these BS.
Although I love the style of Stella and Dot jewellery, I often end up disappointed. I've bought numerous items over the years and although they start off looking great, they end up tarnished or broken within 6 months or so which, for the high price, is unacceptable. With earrings, the posts have broken off, the silver and "gold" necklaces get tarnished and the stretch bracelets end up super stretched out and unwearable. I could be wrong but I seem to remember the quality being better. The final straw was when I recently ordered a long yellow-gold chain for a pendant I wanted to wear and it arrived very tarnished and gray looking - completely different colour than the gold pendant I want to wear with it. To be honest, I missed the refund/return window and I don't really have time to deal with it anyway (perhaps they would take it back but what a pain). Disappointing because when this company started out, they really stood out as a quality brand for costume jewellery.
Products used:
An assortment of jewellery.
I ordered an item on Thursday, June 30 (Canadian customer) and it has yet to ship (it is now July 7). I get that Monday, July 4th was a U.S. holiday but still, this is ridiculous. While I was given a $15 store credit, I don't want store credit as I doubt I will order again, I would have preferred a credit to my Visa but was not given that option.
Ive been to a few parties and bought earrings and a necklace. First, nothing really says "wow" but I bought to be cordial to the party organizer. The necklace broke and the earrings turned black with a new 2 months. My opinion is they are relying on these parties. Using the women trying to make some extra... to have people feel obligated to buy when if you attend. Once you buy, they don't care since there's such terrible customer service. Don't fall for it.
Paid a lot for my items every pair of earrings had the stone fall out or the hook fall out. Necklace had the blue so called stone fall out. I will go back to cheaper products all rings tarnished or stones fell out! Consultant was sooo amaxmzed, NOT!
I bought several things - 3 were nice, 1 was ok but cheap looking and 1 was awful and I wanted to send it back.
The convertible element is nice, but really, you can buy a few extra fittings at a hobby shop and make your own costume jewelry convertible.
And the prices - wow, really overpriced.
I hated one item and tried to send it back. No easy way to do it - you have to contact your "stylist" and if they're not available, hunt at the website for the return process, then get an email with a return label - it took so long that I ended up keeping it.
By the way a lot of genuine Stella And Dot is available on eBay for a discount.
Think twice - you can just buy necklace extenders or extra fittings and make your own convertible jewelry!
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