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Claim Your BusinessSteep & Cheap has a rating of 2.34 stars from 97 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Steep & Cheap most frequently mention customer service, credit card, and return label problems. Steep & Cheap ranks 50th among Outdoor Equipment sites.
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I love their products and the shipping is very quick. Like they do ship the same day! Best deals and more.
Ordered a pair of boots that I needed for work with overnight shipping before noon MST (according to their shipping policy, noon is the latest to order something and have it shipped out the same day for overnight / next day shipping). I talked to two separate customer service agents who both confirmed that my order would be shipped out the same day. Four days later, I had to drive to the local FedEx and pick up my boots because they still hadn't been delivered. The customer service here is a joke as well as the actual service
I love their products and the shipping is very quick. Like they do ship the same day! Best deals and more.
Products used:
Jackets and jeans
While searching for camping pillows I came across this site. After comparing prices for a specific pillow, I found Steep & Cheap to be 2/3 less in price. $24.00 elsewhere. 8.00 with them. Cheaper than Amazon and received just as fast. I was skeptical but decided to pull the trigger. Four days later my order was on my doorstep.
100% New product. Not seconds or grey goods
Tracking supplied immediately.
Well packaged.
What more can I say. Outstanding experience.
Products used:
Camping Pillows
I was a little hesitate to buy a comparatively chapter pair of shoes from Steep and Cheap considering the other reviews. I made the order on Friday. Not only did customer service answer phone right away on Saturday to answer a question about the order, but they also shipped my item the following day on Sunday. I received item within 5 days (Utah to Oregon) even though expected delivery was 8 days later. I highly recommend Steep and Cheap to others and encourage them to ignore the hype.
Tip for consumers:
Take advantage of the lower prices and don't be intimidated by negative reviews.
Products used:
Salomon Ultra Winter Boots
I was pretty nervous about ordering from this website because of all the bad reviews. But I went ahead and bit the bullet. I did order through PayPal to try and make it easier to get a refund if I had to but this was a non-issue.
My order came very quickly, in 2 days, and was in perfect condition. I got jackets that cost $300 on North face for $135, so I'm glad I was patient and waited for the end of season sale. This site is worth it.
Products used:
North Face women's artic parka
There have been changes and yes times items I was slightly confused about. This is an auction site, with gear from previous years. Yes I've had snags in socks, or ordered too small or big. That's on me for not getting a measurement. Steep n cheep has been with me all over the world and I got to sat I know I can always find a deal. I keep my expectations real and the products are legitimate so I find this company and it's other affiliates affordable and convenient.
After reading the terrible reviews I was hesitant, but decided to take a chance since the hard to find boots I wanted were 50%. They arrived within two days and were exactly what I ordered. Very satisfied!
Products used:
Sorel Boots
I normally don't take the time to write a review but felt inclined to this time. I ordered a jacket that was too small for me and returned it with no problem. There was a hiccup with the total amount returned but Chris who took my call immediately corrected it. Chris was very professional and helpful in resolving my matter. Thanks, Chris and Steep & Cheap. I'm looking forward to future purchases from you. Therese F
I was skeptical but went to a store, tries on several Costa sunglasses and lens colors, discovered a style and copper mirror that was sensational, found the glasses on Steep and Cheap, orders them and got them in two days as represented. They were $268 in store I looked at and I paid a little over $75 dollars including tax and shipping. I got them today and they are perfect. I can't believe i saved almost $200 Unbelievable!
I bought two hats for summer. Both were exactly as described and exactly like the pictures - and a great price too. My box arrived a day early than tracking said. Very happy with my purchase and shipping.
I purchased some North face boots & the fit perfect, & got them at a reasonable price. Would shop here again & recommend to anyone else
On April 24,2020 I ordered a NorthFace Thermoball Triclimate ski jacket after checking reviews of the jacket.
The ordering process was easy and the product arrived May 1,2020 although it was misplaced(wrong box) by the USPS so I did not get it until May 4,2020. The product was in excellent shape and exactly as It was pictured. I have not used it yet skiing so my review is for using Steep & Cheap. The price was much cheaper than any other ski jacket online outlet. I would absolutely use this company again. Whe ski season starts this coming winter I will review the jacket itself.
I had a return of an item that I could not be used for what it was portrayed as contacted the customer service and was given a prompt refund AND a free shipping label all within less than 24 hours! I am very satisfied with the service and will order from them again.
I was very hesitant on ordering from Steep and Cheap after reading reviews. I had my guards up, fingers crossed, and expected the worst. But because of my experience, I felt like I needed to say that I had a great experienced. I got my Marmot winter coat in perfect condition. I got timely email notifications about my order. Package was delivered on time. There was really nothing I could complain about in the entire process! Also, did I mention that I got my coat at like 40% off! Can't beat that!
But I do feel for you guys whose orders weren't as smooth. I assume there are challenges in the return and exchange process that could be improved. But for straight forward orders, it seemed to be fine.
My order shipped the day I ordered it and, even with a holiday (July 4) and a weekend, arrived within a week. Love my new boots. No problems.
I was completely skeptical due to these reviews; however, I bit the bullet and bought a few coats for my 4 yo son. And by a few, I mean five. Before purchasing, I chatted with a "gearhead" to tell him my situation about being between sizes, and he assured me I could return the items for free as long as it was within 30 days and in unused condition. I went to return the items - called customer service this time (no chat option) - and they were fast and super helpful. Returned the too big and wrong color coats for free.
Not only that - his Marmot coat is great! All the coats sent were great! I would definitely buy from them again. I don't think I'd want to go through the process of returning things every time, but when it comes to buying for kids, they made the process very easy.
I received the incorrect lens for my goggles, and upon talking to a Steep and Cheap rep, was able to coordinate a replacement shipment in time for my upcoming ski trip. Very happy about the friendliness and quick shipping on my order!
I was able to use paypal and got my sperry topsider Gold Crepe Chukka Brown ankle boot at a big savings. Amazon and Sperry had them at 219.00 plus 15.00 tax. I bought them at Steep&Cheap for 155.00, shipping was 11.00 for 3 day shipping and I got them in two days! Total price was 166.00! Total savings was 68.00 dollars! I am a very happy customer!
I ordered two pair of Chaco flip flops yesterday. I paid for ground delivery. The flip flops were ere delivered today! I looked at the tracking. The order was processed immediately and the flip flops were out the door that night. Good job! I couldn't believe it. I am amazed! I will definitely be a repeat customer.
What an amazing place to shop! Excellent prices, selection and shipping is crazy fast! If you are looking for great deals on great brands, give steep and cheap a go, you will not regret this gem! A+
Bought great shetland sweater for half a price of what Pendleton asks. Very fast shipping. Strongly recommended. Thanx!
I purchased a Stoic jacket on Black Friday. Their website was both easy to navigate and to place the order. The order came quickly. I will definitely be checking their site out again.
Wow there seems to be a lot of folks who have had a tough time with these guys, but I have to say they outdid themselves for my order.
Arcteryx SV great price and here in a couple of days. It's the real deal jacket and will shop again and again.
T
I just ordered a patagonia R1 from SAC, unfortunately USPS lost my package even though it was scanned as delivered. I called SAC and they are sending me a replacement right away. They even sent me the color that I wanted when I originally order that was at the time sold out. Awesome!
Site is awesome. Buy from here all the time. Have name-brand clothes and gear at the best prices. Only complaint is one time the sleeves were too long on a flannel I bought. One minor complaint for purchasing with them over 10 times.
I am a big steepandcheap fan. It fits into the "flash deals" category that woot.com first pioneered, except unlike woot, steepandcheap rotates it's deals throughout the day (woot is just one deal a day except during their "woot-offs"). This style of shopping is not for everyone as it requires a bit of luck and a lot of patience to find something on steepandcheap that you actually fits your needs. Clothing can be particularly tough to find deals on because often the size/color you want will be sold out by the time you check the site. Because of this I often wind up buying more equipment than clothing from steepandcheap (headlamps, ice axe, etc). Whenever you do find something that fits your needs you're pretty much guaranteed to be getting it for the best price on the web (and often the best price by a wide margin).
The checkout flow is fantastic. Once you're a logged in member of steepandcheap making purchases is extremely simple and hassle free. Also, this is one of the easiest sites I've ever dealt with for returns.
I was going to give a 3/4 rather than 4/4because of the slight hassle intrinsic to a flash deal site. However, they're not trying to be anything other than a flash deals site, so comparing steepandcheap to other sites in the same category I think it easily merits a 4/4 rating.
Deep discounts on outdoor gear & apparel. Steep & Cheap offers steals on camping, hiking, skiing, cycling gear and more.
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