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Claim Your BusinessSteep & Cheap has a rating of 2.34 stars from 97 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Steep & Cheap most frequently mention customer service, credit card, and return label problems. Steep & Cheap ranks 50th among Outdoor Equipment sites.
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I love their products and the shipping is very quick. Like they do ship the same day! Best deals and more.
Ordered a pair of boots that I needed for work with overnight shipping before noon MST (according to their shipping policy, noon is the latest to order something and have it shipped out the same day for overnight / next day shipping). I talked to two separate customer service agents who both confirmed that my order would be shipped out the same day. Four days later, I had to drive to the local FedEx and pick up my boots because they still hadn't been delivered. The customer service here is a joke as well as the actual service
Got a sweet deal on some shoes! The only issue was I didn't get a confirmation email that they shipped and the shipping information was never updated. But when I reached out to them they responded very quickly and I still received them in a timely manner. Would definitely shop with them again
I did happen to take a look at this website prior to ordering some socks from them. I was very skeptical about dealing them them based on the low score that they received here. But I figured I would take a risk and try it out. I'm not sure where SaC is based out of, but I was a little surprised that 5 pairs of pretty low-profile socks that came to less than 1 lb shipping weight had a tax and shipping combined rate of nearly $14 (6.55 tax + 7.28 shipping). That part seemed a little steep, but hey, I guess "steep" is part of their name. Also upon ordering I did receive an e mail stating that I had been added to their newsletter, however I quickly responded back to tell them to take me off any lists, and they were prompt with responding that it would be no issue. I ended up receiving the package quickly and the correct product arrived and in good condition. So no problems there. I would definitely not want to shop at SaC as a primary outlet for outdoor gear. I would rather use eBay as I can usually get much better deals. The reason I used SaC on this occasion was because they were having a sale on Darn Tough socks and all DT socks come with a lifetime warranty and it's hard to find the ones you need any cheaper than $20 per pair. SaC had them for a little over $13 a pair and after tax and shipping, came to about $16 per pair. Still a decent savings on something I only have to ever buy once. If I had to buy more DT socks, I would check out SaC again, but as stated before, under most circumstances, I can find better prices elsewhere.
Yes, I've ordered hundreds of items from S&C or WhiskeyMilitia (backcountry.com) since 2007. I can tell because they keep your history readily available online.
Some people on this site seem to have had problems. I have had none. Once I messed up and ordered too quickly trying to snag a deal at the last minute and got the wrong size. It was simple to return and doesn't even require talking to them since they mail you a return slip.
No, there are not "knock offs". These are closeouts, last year models, odd sizes, etc. or otherwise good deals used to increase customer base and incentivize future purchases..
Tip for consumers:
Shipping can sometimes be $$$ if you're use to amazon prime
Awesome website for deals. Kind of fun to keep track of what the current special is. I have gotten several great deals on camping equipment in the past few years.
Deep discounts on outdoor gear & apparel. Steep & Cheap offers steals on camping, hiking, skiing, cycling gear and more.
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