Steep & Cheap

Difficult to deal with on orders. Slow and expensive shipping compared to other online retailers. Prices fluctuate wildly; product I bought was $60 cheaper the day after I bought it. Offered a refund and never sent it.

I stumbled on this website when I was looking for a red ski pant, their price is somehow cheaper compare to others. Since I need the ski pant for the weekend, I paid $14.99 for 3 days delivery which was delivered on time but too bad the pant did not fit so I had to return it even though I know there is a return fee for $6.99 which I was fine with that, but what annoyed me was they deducted the $6.99 return fee from the item price amount that I paid then added back the sales tax, hence I did not get the full sales tax amount that I paid them, I felt so cheated. Hey Steep & Cheap! You're suppose to deduct that $6.99 return fee from the total amount that I paid you and not the other way around. Because of this most likely I will not make another purchase from your website.

I have had trouble receiving two deliveries in a row due to their use of what must be the least reliable shipper in the country, Lasership. This shipper has a perfect record of losing or at least delaying delivery of my packages

I bought them a jacket and a backpack from the steep and cheap website. But when I got the jacket, it does not have any tag, it seems like someone used it before.

They may have some great deals, but they misrepresented a product and charged me to return it. Their product description of a particular sleeping bag was wrong. I contacted them, and they sent a canned email reply. No real human response. I paid $8 shipping to receive the item and they charged me another $7 to send it back using their return label. I won't buy from them again due to their terrible customer service.

They offer one price and when you go to select the size (I am of average height and build) the price increase. Poor show.

I ordered a jacket for my daughter's boyfriend on Steep and Cheap. The jacket arrived as described and the delivery was prompt. However, they charged my credit card three times for one jacket. I called the credit card company and they arranged a conference call with Steep and Cheap. The customer service representative from Steep and Cheap stated that they had only charged my card once. Luckily the card representative was on the line to quickly dispute that claim. After checking with her supervisor, the customer service rep came back and said that they would remove two of the charges. When we requested an email confirmation, the representative told us "No, we don't do that." So right now I am waiting for the charges to fall off my account. If they don't within the next two weeks the card company stated that I can dispute the charges and have them removed that way. But my experience with Steep and Cheap is buyer beware.

Steep&Cheap is basically owned by Backcountry.com and carries similar items to one another. One company may have a different color or sizes even if it's for the Same product.
The issues:
1. Lack of customer service from Steep&Cheap as it's almost Non-existent
2. Shipping charges WILL destroy the 'bargain' found unless you order a lot to make up for the difference
- Backcountry.com (currently) offers FREE SHIPPING for orders that are $50 or more but you Must PAY shipping for Steep&Cheap.

For example... windbreaker jacket is available at both companies and advertised on 'sale' for $90 at Backcountry but $83 at Steep&Cheap, you'd order from the latter. BUT the latter CHARGES A SHIPPING FEE so the TOTAL order is MORE than $90 so it's Better to order from Backcountry instead.

ALWAYS CROSSSHOP between Backcountry.com and Steep&Cheap to find the best 'bargain' including any SHIPPING CHARGES!

Fooled me ONCE as I wasn't aware of the inter-company relationship and paid slightly MORE at Steep&Cheap. Not worth returning the item since the company charges a $6.99 Prepaid UPS label so there are NO cost savings!

What's the point of Steep&Cheap when you can basically shop at the parent store, Backcountry.com? The SHIPPING charges and lack of customer service are NOT worth it and you still get a 'better deal' at Backcountry.com.

Used to find good deals on good gear. Now you have to be either xxs or xxxl to get a decent price on anything worth while. If you are a xxxl looking for a an under layer if you quick you might get one of the two available items at 60% off otherwise the prices are very similar to other websites sale prices, sometimes more.

At the beginning this was an AWESOME site. Killer deals for the outdoor enthusiast. Brand new products from last years line on sale from 30-80% off!

Here's how it works (or worked):
- They sell 1 item at a time at a set price (which was heavily discounted)
- It is sold until they are completely out of the product or a set amount of time elapses (1 hour or so)
- You reap the benefits of a awesome deal and they get rid of the products not being sold out in stores.

Two years ago I would have given the site 5 STARS... Now, I can't say the same.
**Opinion**
The discounts are no longer as good and the variety isn't what it use to be. Everything seems to be way too expensive even for a discount website.

Hope this helps.

Deals are great but Canadians are screwed on shipping & handling