SteelSeries

I went a little nuts and bought an entire setup from SteelSeries after seeing all the awesome awards and reviews on Amazon and Best Buy.

The keyboard Apex 7 and headset Arctis 7+ are absolutely AWESOME. Customize them on their own software pretty easily. Decently user-intuitive but not completely.

I had an issue with the mouse - and within 1 week got the issue resolved and completed the warranty process.

I personally recommend!

I had a problem with my headset Arctis 3 cable and when I contacted their customer service they got back to me within a few hours, provided me with a new code to replace the cable for free and they were overall really helpful.

P. S Thank you B for your assistance and for answering all of my questions! :)

THREE CUSTOMER SUPPORT scenarios within 2 weeks.

I'll make this short as I'm new to posting reviews.

-First the website thought I was fraudulent when I tried to order. Kyo responded FAST and we figured things out
-Second, I ordered extra cushions in case I didn't like the originals. Akira (maybe Akiro) helped me within the same day to return. You do have to pay for your own shipping which is OK. Not great, but FINE.
-Third, I couldnt get the headset (Nova 7) to update through the firmware. While support was a little slower here, we worked it out. I don't have the persons name that assisted.

The software takes a little to get use to, but is awesome. The headset is AMAZING.

First off, I want to say Thank you to SteelSeries as a company in whole. I know that they are always trying to put out great devices and products, and sometimes things go sour.

I've bought a few products since THE MERC! (Best keyboard ever)

Around 2 years ago, it took FOREVER TO GET A RESPONSE. It would be a response AT BEST every couple of days. I did get an answer, but it was paintfully slow.

Well it's been a couple of years and I had another issue that required two parts of attention. One, tracking never was confirmed, and two, the device had an issue 2 months in.

Well, SteelSeries not only did you answer me insanely fast on both occassions, but you did right by me, the customer.

THANK YOU for that. These mice are the best mice on the market in my opinion, while higher priced than I'd like to admit, and I didn't love a break early, I still stand by them and the service to get me help.

Great headsets and mic quality, even on the low end. Never had any problems, and my oldest pair from them is still running perfectly 5 years later.

Steelseries devices became my choice for work & fun a long time ago. These are always made very solid and stylish together which is also a valuable point for me. Reliability and durability are very high too - I use the mouse for a year already and it still looks like its new! Totally worth the money!

The devices they sell are useful not for gaming alone. These are just good quality ones for everyday working needs (sound, video, photoediting). Convenient and no too overpriced.

I only use their gear