SteamPowered

THIS IS A SCAM! PLEASE BEWARE THEY ARE SCAMMERS AND DO NOT GO ON THE REVIEWS. THEY HAVE TAKEN TONS OF MONEY FROM ME.

Love steam. Its simple and easy to use. Always have my games ready to download to a new machine. My saved games are always backed up. And they have often, some good sales / discounts. And how they recently added download servers in my city, makes my downloads even faster.

I love working with this team, and I'm grateful for the support of my mentor, who has helped me earn a good income through Steam <<<3

So this is a review from someone who has been with steam for awhile now and has bought multiple games from them. Its a great way to have games without all the problems that come with getting the cd stuff. I mean i deployed and came back and guess what there were all my games a year later that i could just download and play all over again without any real trouble. Also, u can get lots of good deals on it for games that are ok but not to popular or older games. Now for the bad. Guess what even though its a huge company with plenty of money im sure since I've never heard of them having issues they really don't have customer service most of their stuff it seems is just automated like refunds and other stuff. You cannot call and talk to someone or talk to a tech or supervisor. It all about those tickets. I understand to a point if they were smaller not to have customer service but with their popularity and size would think they would have something. Now they are just a seller so a lot of the times u can get info from the actual company that made the games sometimes as they do maintain them. Steam doesn't really specify for new people about that so a lot of my friends have bought games after i told them to go there and just have a ton of bugs on the game but can't contact steam or the company because the company dropped the game and steam doesn't offer that up front when buying it usually have to read through the comments. The other problem is their refund policy. U got problems with a game well they will refund your money guys as long as its below 2 hours of game time awesome right no argument really just ask away... well... except... what if your bought and are playing an RPG or strategy game or something like that and 2 hours and 1 minute in u start crashing a lot. Well doesn't matter if u cant play the game anymore because that auto-response isn't a person so it wont read your message it just sends back a big NO. How much did u lose 30 bucks... 40... doesn't matter. Guess what u can't call customer service because they don't have it... yay. So like i said great system for a lot of games but my recommendation is do not buy expensive games from there. Btw most of the time that games on there don't sell well the price usually drops or they put deals up for you so don't hassle if u can't afford it right away because they usually throw most games out with deals except the big sellers of course. So all in all u will like this system most of the time but problems do exist and they can make stuff very annoying since u cant get a hold of anyone to really get stuff done. You can also try origin for some popular games and gamestop for others i believe and search best alternative websites for steam will come up with some other dlc sites that u can use safely

I had a problem giving them my money. They locked my account because it was hacked and used to spam. But I recovered it and tried buying a game and it took buying prepaid cards at a brick and mortar store to do it. But when I asked for support I got nothing but an entirely unhelpful, robotic response and then my ticket was closed with no chance to respond and tell them they had no clue what they were talking about. This was my first foray back into PC gaming in over a decade, and after this I'm not encouraged to ever give Valve my money again

Worst of the worst!
They charge you to talk with support!
Don't use steam gift cards!
Never again!

I have been locked out of my account and they will not help me get it back. I go through their automated hoops, but their captcha keeps saying I did it wrong no matter how many hundreds of times I click the sidewalk.
I have emailed them at least 4 times trying to get support but they simply do not answer. Running a "business" this way is not a good way to retain good customers. I have purchased a few games from them but now even if by some miracle they do help me get access to my account, I will still find other sites to buy from. My advice is to steer clear because there are other platforms to get games from.

Tried to get in contact for 3 days made paypal dispute still cant recover account lost 1000s of dollars trying to get all my money back now what a huge inconvenience i will never use steam again now cannot get any support they shut that down

Steam is overcharging. You cannot open the sight without having STEAM open and when you click on the expansion pack that says it is 19.99 steam charges you the full price of 39.99.

Good site for purchasing games, this is where I buy most games these days, really good services provided.

I gave them a shot as they're supposedly the hottest high octane platform right now. But they're utter garbage. Instead of a SIMPLE gaming master download install (like that of Big Fish, Gamehouse etc) You must first install the popup Chat/Queue, that may / or many not work. THEN visit their platform to runaround rinky dink steps for installing a Demo version that may or may not function. I installed Mortuary - and it froze twice, then lagged. Then ended it to discover that it was for Windows 7 "or newer"!

Unfairly banned me and my friend's accounts with lots of savings in them and box prices.
Even though they let you have multi accounts paying them more if you loan your friend your account they perma ban you, They ignore their support email for a week (if you want just ask for proof), give a canned response not saying what you did or talking to you and every email after is a canned response. This company is full of crooks and you will never know when you will get unfairly punished in a way that's not even tier stepped where you can wait it out, with no way to get your time or money back. BUYER BEWARE!
Had thousands of hours in and it all got erased

They have the most useless support team I've ever encountered better off replace there support team with AI. Can't help there client. I hope they lost all their user in this flatform

They have no way to contact customer service, there help onsite is like a Kafka novel, endless circles to nowhere. I was trying to make a purchase, the price came up $2 more than the product I clicked on, and there was zero ways to ask about it. I will not buy from them again. "Instant Gaming" is cheaper and customer service is great.

A) It will bog down your pc when you go to start your pc up.
B) Customer Support - in name only, there is none
C) No tickets - it is a pigeon hole automated support that if you don't have the issues listed then you're out of luck
D) I found one or two cute 2 bit games only their developers are just doing cookie cutter techniques to paste a game together and a ton of ego. Essentially they are just hoping to go viral and make some cash in the process without the extended understanding of the genre they are making it in.
E) Any company, doesn't matter for what, when they don't have a direct line to support (phone number) and they don't have a ticket option you can text your concerns, then run. Run fast. And run in the opposite direction.

Run from Steam, it's simply not worth it and I for one and not going to give my financial information to one that can't be contacted.

You've been warned. Just say'n. :)

I use it for playing games but never purchase a game from it. It is also offering free games and not too bad.

Very, very bad site, it will not let you purchase the items, or create a new account. It does not guide you as to what to do next, or how to create a new account. And on top of all of it no ENGLISH!.

These guys will steal 10 dollars from you in a heartbeat. I just bought the same game for 10 bucks Dying Light on sale today haven't even installed it. I didn't install or play for 14 hrs! That was me playing on my family share before I bought it again on accident! They tied my other bought copy to this new one as you can see I bought it and asked for a refund an hour after I realized this. They keep pushing that I played this new copy for 14hrs. My other Dying light game is on another account my family shared not this one!

I have another copy I bought on my family-shared account and forgot I had it already. It has 14 hours of gameplay. I contact them for a refund they keep coming back without looking at the receipt that I bought it today at 3 pm there is no way I could have played 14hrs on a new Copy Of The Game. I explained this on the refund. They keep coming back saying I played 14hrs already. Two different game keys now I have to keep the Enhanced Edition on this account when I already have the Standard on another for family play.

The sad part their system is set up to steal from their customers. They do not even check to resolve it for me to see I am not lying they just keep 10 bucks I wanted them to credit it to my account so I can buy the Definitive Version still I asked and explained twice what happened all I got was I played a game that I haven't installed yet from purchase today at 3 pm for 14 hours. I played it on a family-shared account.

CRIMINALS - all companies are doing some nasty shiznit to people now these days. Below is how can I have played for 14 hours and then on top of that its obvious that I haven't installed a new copy of the game because it would have taken 3 hours to install on my wifi. Below is my receipt these dudes are screwed up, greedy pieces of trash. I was going to get the bigger version once they refunded it to my account. As$ Holes.

Transaction ID: **************646
Purchased: Dec 19@ 3:48pm
Dying Light Enhanced Edition ROW - $9.73
Subtotal $8.99
Discount -$21.00 ( -70%)
Tax $0.74
Total $9.73

If they give me my purchase back I will remove this review but if not they stole my money and this review remains so others that have family shared a game and buy the same game on the main account do not have to go through this. Now I have two copies I do not need. They have no phone support to WATCH OUT!

They sell games that they don't deliver. No customer support response. Scam! Was sold a steam game account but was blocked by an authenticator and received no help.

I've got my account hijacked, asked for help at the steam support, but they keep saying that, they feel sorry for my account(and for my money), and if i want to play again, I only have one way, to create a new account, and buy again the game. I quit steam, and this is not what a support should be like.

Very customer friendly, you can get a refund pretty easily here. Sometimes it's hard to log in - you have to enter the steam guard each time and the code changes every 30 seconds or so - not good for slow typers...

I bought a game (ESO) from Steam but it never worked. I opened up 17 refund requests but each one was declined - despite having never played a single minute of the game. I only ever got a copy/ paste reply and never had the feeling that anyone actually read my request.

I think it is safe to say that Steam does not actually have any support, just bots. It is disgraceful that this company can take people's money and not provide the product paid for.

I haven't used my account in a few years and Steam have upgraded their security system, so even though I know my username and password, they won't let me access my account because I can't remember the email address that I used. I've spent days emailing back and forth with their support and they just make stupid excuses. They can see nobody has accessed the account in years back still claim to be "protecting the owner", no you're just angering the owner and making sure they don't spend any more money with you.