Stardoll

Not sure, but in my whole Internet use, dealing with other games costumer services or sites in general never seen as terrible and as unhelpful staff like stardoll.
- Anything happen it's 100% your fault, their rules is kindergarten rules, so you're treated as child fault is fault no way they are wrong ever and they filled their social media saying they never do wrong decisions and no one should trust anyone who say otherwise. Not wise move to write such thing.
- When you face issue expect no help, you will get handled by many staff and non of them keep track of your issue, each one will give different answers and leave you confused or even going to wrong turns into issue leading to much bigger issues.
- Hacks require auto codes detection, yet there's no auto detection and they deal with slow and if it's on weekend no act to clean, and if you're hacked it's 100% your fault even if you did nothing(even most smart of us get hacked because some nasty codes injection can be so strong to be noticed/stopped not to mention I heard many holes at least from stardoll FB), not to mention they ban innocent members or for tiny mistakes instead of those nasty people.
- When they get stuck finding reply they claim that members harass them, in my opinion harassment is a big word to use, we are not criminals, its expected to find your costumer angry when you're not willing to help or giving wrong answers for months/years.
- They spy sometimes and use members words against them, at least they did that with me and touched private issues and claimed that it is what members reported about, sorry but whatever happened they have no right to use my words or what others say against me or go personal with me without my consent, that's privacy breach and I deserve to report actually.
- They do not handle bullies most of the times and victims who get punished instead of bullies.

Now to technical part:
- We pay for nothing, nothing gets updated, and seems like site falling part over time.
- It had great potential and could go to far better more than a regular dress, they can take it to both commercial by actually advertising real brands and place to encourage fashion and young artist by offering our work to real brands, many great artist found their way and discovered by online help/advertisement, but instead it's 100% dress up pay to win site.

Members:
- filled with nasty members.
- It seems like staff discriminate they listen to certain people more than others, whether you're royalty or not, they do not seem to deal with certain people even if they broke rules and allow them continue their wrong actions.

I loved playing this game once upon a time.
One of my biggest pet peeves - which still exists on the site - is that they tell you to "express yourself" but yet they limit the amount of makeup you can put on.
I personally prefer heavy makeup and this "feature" is really frustrating.
I made several purchases on this game on memberships, stardollars, etc.
My account got hacked two years back (yes - actually hacked, I never handed out my password to ANYONE)!
I had contacted support SEVERAL times to receive NO RESPONSE WHATSOEVER, and this was very FRUSTRATING!
So I went back today in attempt - yet again - to regain my account.
I went to the help center with my temporary account and the link they provided to page was LOCKED because I'm not the right level.
What the actual f-?
You literally have to be a certain level to access the "account recovery page?" Is this a freaking joke?
So instead I sent in a help ticket and whether or not I get a response I am NOT changing my review being that I was literally IGNORED by staff for 2 YEARS!
They don't care about their members (even paying ones) and the "community" is full of disgusting people.

UPDATE: (9/26/2017) I FINALLY got in contact with the support staff a few days ago - HOWEVER - It's taken me 8 help ticket requests for them to FINALLY understand my situation. For some reason I believe their support is run by the Three Stooges.
I told them specifically that MY email address was NO LONGER registered under my account because it was stolen and they came back to me saying that I could just use the "forgot password" tool.
WHAT GOOD IS THAT GOING TO DO ME IF IT'S NOT MY EMAIL ON THE ACCOUNT.
But, as of today they FINALLY understand my situation (7 help tickets later, I finally got a smart one) and I'm hoping they will help me but I am very unsure of that right now. I'll keep updating this review as I get more information.

UPDATE: (10/11/2017) So, they could verify that my information is correct, but I clearly told them that the original email address on my account is no longer active and they are refusing to put any other email address on the account.
I sent in another ticket 5 DAYS AGO (after they said they'd get back to you within 72 hours - hahaha, what hogwash) explaining it to them AGAIN and I have not gotten a reply, nor do I think I will.
They've tried to accuse me of giving out my account to others (which was their bogus explanation as to why I got locked out of my account) and they're saying that it's a bannable offence against my NEW account (what?)
I guess it's safe to say that the Support system at Stardoll is beyond useless and good luck if you lose your account, because they won't help you, not even if you're a paying customer. If you're not a paying customer then you might as well just forget about it.

If you're currently planning to join Stardoll, don't. There is a hacker on the loose currently who uses a proxy known as Charles to harass other members. This hacker known as "Cherry" can enter chat rooms as other members, break the rules and subsequently cause these members to be reported. My account was on the brink of termination with no possible refund because of this. Not only this, but my girlfriend was hacked and Stardoll did nothing to help. I had enough and decided to leave the website and deactivate my account. Other than that, Stardoll is a waste of money that does nothing but turn people in virtual consumerist glutons who set up a stupid hierarchy based on the virtual items they posses. Waste of time and money. My username on Stardoll was "ShootShane".