• Starbucks

Starbucks

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Starbucks has a rating of 3.39 stars from 247 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Starbucks most frequently mention coffee shop. Starbucks ranks 5th among Coffee sites.

  • Service
    84
  • Value
    85
  • Shipping
    37
  • Returns
    41
  • Quality
    82
Positive reviews (last 12 months): 29%
Positive
9
Neutral
4
Negative
18
39
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Arrogant staff with total of lack of ethics and knowledge on how to provide good customer service.
How would you rate Starbucks?
Top Positive Review

“Starbucks has become synonymous with quality coffee and a welcoming atmosphere”

koen c.
3/22/24

Starbucks has become synonymous with quality coffee and a welcoming atmosphere. I appreciate the consistency of their beverages, as well as the variety of options available to suit different tastes and preferences. The friendly staff and cozy ambiance make Starbucks locations a favorite spot for catching up with friends or getting some work done. However, I have noticed that prices can be on the higher side, particularly for specialty drinks. Despite this, the overall experience of visiting Starbucks keeps me coming back time and time again

Top Critical Review

“Stoney Creek Starbucks Is Working To Undermine The Company”

Ronald V.
1/30/24

Im a Starbuck's fan, but I've never had an experience this dreadful. We go into Starbucks almost daily, mostly great service. Highway 8 store in Stoney Creek (Fortino's Mall) was making up their own rules. We wanted a call back from the manager, it never came. We called customer service and they forwarded a message to have the District manager contact us, they never did. We called back customer service to ask for the Area Manager to contact us. They never did. Plus, they said there was nobody higher in all Starbucks to refer this to. Each time we were told that we'd get a call back within 48 hours. We waited at least 72 hours each time. Is this the new direction of Starbucks Canada? This is how businesses fail.

Reviews (247)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (38)
Thumbnail of user khoacuaresmashfn
12 reviews
0 helpful votes
March 29th, 2024

Starbucks Rewards is a fantastic loyalty program for coffee lovers. The app is easy to use, and I love earning points with every purchase that I can redeem for free drinks and food items. The personalized offers and promotions add value to my Starbucks experience, and the convenience of mobile ordering and payment makes it even more rewarding

Thumbnail of user virgilalbersbwonh
4 reviews
0 helpful votes
March 23rd, 2024

Starbucks coffee is a real treat for coffee lovers! I love the atmosphere at Starbucks and am always happy when I can enjoy their coffee. They offer a wide selection of drinks, ranging from classic espresso to a variety of lattes and cappuccinos. I especially like their cold iced coffee - it's the perfect hot weather drink.
The quality of Starbucks coffee is always top notch - they use only fresh beans and professionally trained baristas to brew the perfect drink. Every time I order coffee from Starbucks, I know that I will receive excellent quality and a unique taste.
I recommend Starbucks coffee to all connoisseurs of good coffee - this is an excellent choice for those who want to enjoy a tasty drink and a pleasant atmosphere. Don't miss the opportunity to try their coffee, you definitely won't regret it!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevinw2240
3 reviews
1 helpful vote
August 31st, 2023

When it comes to coffee, Starbucks is a game-changer. Their wide range of drinks caters to every craving. Whether it's a morning pick-me-up or an afternoon treat, Starbucks delivers. The cozy ambiance and friendly staff make it the go-to spot. My personal favorite? Their seasonal specialties. Just a word of advice be prepared for lines during peak hours. But trust me, it's worth the wait for that perfect cup.

Service
Value
Quality
Thumbnail of user tracig6
54 reviews
434 helpful votes
October 4th, 2023

I make a trip to Starbucks weekly and really enjoy it. It's definitely not cheap but it's great for a treat!

Thumbnail of user adrianb428
1 review
0 helpful votes
December 15th, 2022
Verified purchase

I frequent Starbucks #******* 2108 South Clear Creek Rd. Killeen Tx. The young ladies on the early morning shift are soo helpful and energetic! I have had the greatest experiences and have tried beverages that I usually wouldn't due to their suggestions. If you haven't been go and experience Whitney and the crew on South Clear Creek rd. Killeen Texas. Who knows you may even meet me!

Service
Value
Quality
Thumbnail of user johnp4796
1 review
0 helpful votes
January 15th, 2022

Nowadays, coffee is very popular and many coffee shops are popping up. Because it is a very profitable business. The mark-up on a cup of coffee can be up to 800%. Coffee shops also sell fresh pastries such as croissants, cakes, etc. It is also a fairly stable business, people often buy coffee in the morning and go to work or school.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alainaw24
1 review
1 helpful vote
July 23rd, 2022

I was not a Starbucks Regular, but I had a wonderful experience while on vacation in Sun River! The service and smiles were refreshing! Sara was a ray of sunshine as she took our order every morning. Sara went above and beyond what was expected and made our experience extra special. The coffee was great but the service we received from Sara was like Sunshine! She made me a convert to Starbucks! Great drink

Thumbnail of user susann1612
1 review
0 helpful votes
April 16th, 2023

Starbucks in circleville ohio. They go above and beyond in customer satisfaction. Always happy to make my drinks perfect and the way I like.

Thumbnail of user aliaa42
1 review
0 helpful votes
January 7th, 2023

Staff very friendly and coperative and the location is perfect for me. Cofee always well brewed and hot.

Thumbnail of user jennifers4024
1 review
0 helpful votes
March 23rd, 2022
Verified purchase

Went to the ft bliss Starbucks at the PX and I have to say I had the time of my life at this coffee shop the staff was friendly and upbeat. Got my drink out quick and talked to me the whole time I was there almost forgot my drink till they called my name that was how fun and exciting they made it. So I sat down and just watched for about five minutes thinking it was a fluke and they just did that for me. Nope they did it to every customer and even carried a bag around front of the counter to hand to a lady that had a small child with her. Adriana i think was ger name. Great place and I'll be back for sure. Someone should recognize this Starbucks for superior customer service..

Service
Value
Quality
Thumbnail of user edwardr1021
2 reviews
0 helpful votes
August 9th, 2023

Best atmosphere and coffee. You can sit quietly and relax with coffee and no one will distract. I go to starbucks almost every day

Service
Value
Returns
Quality
Thumbnail of user jpp36
3 reviews
0 helpful votes
February 21st, 2022

I am writing a review of the baristas and the location. I am including all because I think highly of ownership, management and the staff. I am impressed by the manners displayed by all. It is a pleasure to get a cup of coffee whether a pound or cup. I am impressed by the charity work that Starbucks does. I wish all the employees well in their chosen location and I will miss the Yonge and Holly store. Keep up the great work!.

Thumbnail of user benjaminl364
2 reviews
2 helpful votes
July 18th, 2022

Good service, the employees are good at both English and Tagalog. Fast service and the environment are really clean and tidy. And I also appreciate the fact that they use paper straws to support the environment.

Tip for consumers:
-

Products used:
iced americano

Service
Value
Shipping
Returns
Quality
Thumbnail of user aylaht
1 review
1 helpful vote
May 19th, 2022

I reckon that Starbucks is amazing! Last time i went i was so surprised how high quality and perfect the drinks were and there is so many options like almond milk or oat milk and no cream or extra cream.

Thumbnail of user jamesm6189
1 review
0 helpful votes
January 30th, 2022

I have a warm place for the winter I got a nice food and ice coffee. This is the place for stars. I feel special here.

Tip for consumers:
The nice and funny customer service

Products used:
Sausage egg cheddar warm, TI Iced coffee Sub Carmal cream 1/2, small

Service
Value
Shipping
Returns
Quality
Thumbnail of user randyh760
2 reviews
0 helpful votes
January 13th, 2023

I frequent starbucks and this reward was a great choice. I was able to add the value to my starbucks card.

Products used:
starbucks gift card

Service
Value
Quality
Thumbnail of user avinashm9
1 review
0 helpful votes
June 10th, 2022

Star bucks is on of the most successful company... customer relationship is very good. Your all staff. Good communication with customers... maintains is very good in your all stores...

Thumbnail of user lorenam115
10 reviews
0 helpful votes
April 11th, 2022

Literally satisfied with your incredible drinks! They are so yummy and delicious :) Starbucks is my favourite one!

Service
Value
Shipping
Returns
Quality
Thumbnail of user truect
4 reviews
1 helpful vote
February 16th, 2022

I'm passionate about drinking coffee and starbucks is my lovely place for drinking it. Of course, it's a hyped place, nevertheless their coffee can't be compared to other ones. I also buy some coffee in coffee shop or in the mall, but as a rule I buy only starbucks. Cold latte with ice is my favorite coffee and all the staff from starbucks which is placed nearby my house already know me. I drink it every day and almost at the same time. As a rule I do before I go to work. Actually, I would certainly advise people to attend starbucks once in case they have never been here before. I guarantee positive emotions.

Thumbnail of user phoebed29
5 reviews
2 helpful votes
September 26th, 2022

Starbucks is the nicest and most solid coffee shop. The interior in every establishment is tasteful, very nice and well thought out. The food is a separate art form. Many kinds of coffee and cakes, muffins, macaroons, a lot of things. I often go there to eat something delicious.

Thumbnail of user shmekaw
1 review
0 helpful votes
July 9th, 2022
Verified purchase

I paid $6 for a bar that was the size of a mini cupcake. I love Starbucks I am very addicted to Starbucks for this is absolutely an outrage I don't know where they got that from but this ain't right I would like for Starbucks to fix this thank you

Service
Value
Shipping
Quality
Thumbnail of user gabrielc386
13 reviews
7 helpful votes
September 22nd, 2022

I've had star bucks coffee for several years and even though prices have gone up I still continue to go. Gabriel Culiat believes they are consistent with their products

Service
Value
Shipping
Returns
Quality
Thumbnail of user cassiuss7
2 reviews
0 helpful votes
June 9th, 2022

Really lovely coffee, service was really quick and had my order of coffee within a couple of days. Keep up the good work will be ordering from you again in the future.

Thumbnail of user carlosa606
8 reviews
5 helpful votes
July 15th, 2022

People always say that Starbucks coffee is not the best or whatever. I not only enjoy the coffee they make sure that the customer has the best experience.The loyalty program is pretty cool.

Tip for consumers:
Be nice, If its not to your liking they will be happy to change it.

Products used:
Great Coffee and amazing customer Service.

Service
Value
Returns
Quality
Thumbnail of user adriennel69
2 reviews
1 helpful vote
January 20th, 2021

This must be the tastiest coffee which I've ever tried. Once I drink it, my mod becomes better. And I recommend it to all my friends.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. Learn about our unique coffees and espresso drinks today.

How do I know I can trust these reviews about Starbucks?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Starbucks?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business