• Starbucks

Starbucks

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Overview

Starbucks has a rating of 3.39 stars from 247 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Starbucks most frequently mention coffee shop. Starbucks ranks 5th among Coffee sites.

  • Service
    84
  • Value
    85
  • Shipping
    37
  • Returns
    41
  • Quality
    82
Positive reviews (last 12 months): 29%
Positive
9
Neutral
4
Negative
18
39
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Arrogant staff with total of lack of ethics and knowledge on how to provide good customer service.
How would you rate Starbucks?
Top Positive Review

“Starbucks has become synonymous with quality coffee and a welcoming atmosphere”

koen c.
3/22/24

Starbucks has become synonymous with quality coffee and a welcoming atmosphere. I appreciate the consistency of their beverages, as well as the variety of options available to suit different tastes and preferences. The friendly staff and cozy ambiance make Starbucks locations a favorite spot for catching up with friends or getting some work done. However, I have noticed that prices can be on the higher side, particularly for specialty drinks. Despite this, the overall experience of visiting Starbucks keeps me coming back time and time again

Top Critical Review

“Stoney Creek Starbucks Is Working To Undermine The Company”

Ronald V.
1/30/24

Im a Starbuck's fan, but I've never had an experience this dreadful. We go into Starbucks almost daily, mostly great service. Highway 8 store in Stoney Creek (Fortino's Mall) was making up their own rules. We wanted a call back from the manager, it never came. We called customer service and they forwarded a message to have the District manager contact us, they never did. We called back customer service to ask for the Area Manager to contact us. They never did. Plus, they said there was nobody higher in all Starbucks to refer this to. Each time we were told that we'd get a call back within 48 hours. We waited at least 72 hours each time. Is this the new direction of Starbucks Canada? This is how businesses fail.

Reviews (247)

Rating

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Other

Reviews that mention popular keywords

customer service (38)
Thumbnail of user koencasteels315
7 reviews
0 helpful votes
March 22nd, 2024

Starbucks has become synonymous with quality coffee and a welcoming atmosphere. I appreciate the consistency of their beverages, as well as the variety of options available to suit different tastes and preferences. The friendly staff and cozy ambiance make Starbucks locations a favorite spot for catching up with friends or getting some work done. However, I have noticed that prices can be on the higher side, particularly for specialty drinks. Despite this, the overall experience of visiting Starbucks keeps me coming back time and time again

Thumbnail of user brandinbroadnaxvqfy
6 reviews
0 helpful votes
March 23rd, 2024

Starbucks is my go-to coffee shop for its consistently great coffee and cozy atmosphere. Whether I'm grabbing a morning pick-me-up or catching up with friends over lattes, Starbucks never disappoints. I appreciate the wide variety of beverages and the seasonal specials that keep things exciting

Thumbnail of user gaile189
1 review
0 helpful votes
May 1st, 2023

I went to the starbucks in the airport and if the menu's would provide a € per liter price you would think you are buying golden coffee.
I forgot that it has gotten so expensive. Also the airport store was very dirty, it is that it was the only shop around that was open so I bought something here.

Service
Value
Quality
Thumbnail of user mariahc83
2 reviews
1 helpful vote
September 27th, 2022

I have seen in Guatemala, where much of the coffee comes from, tender care and hard work. These people deserve a shout out. The coffee in shop is some of the best quality. The house and staff all over world friendly and clean. Well rounded business.

Thumbnail of user smartj8
1 review
0 helpful votes
June 21st, 2023

Really Satisfied With Drink of Cold Coffee in Royapet branch Store Assistant is All are good carring Finally Happy For this Moment

Thumbnail of user alexb1091
1 review
1 helpful vote
June 4th, 2021

Well even tho there is a big rat problem and the rat is like a teenager size there was also this girl that Brought her robot everyone was nice even the customers well some but no one wears their mask thing is they make coffee to die for so maybe that's why also a guy was just on a poll for no reason

Products used:
I bought a cup and a fapa

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Value
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Thumbnail of user minaw16
1 review
0 helpful votes
April 25th, 2022

Starbucks is REally goo, especially the Iced White Mocha, but it is FIVE DOLLARS. I don't make that much, but I love Starbucks. I think they should lower their prices a bit, but if thats not possible, I guess I can stop my egg bites and sandwich coffee breakfast.

Thumbnail of user hyleym
11 reviews
3 helpful votes
October 8th, 2020

When the Starbucks app didn't send the order correctly, the employee, Sami, was very helpful to us. She helped us solve the problem and made our beverages new. She 's got great customer service, a really friendly person. She also loves her hard work and compassion.

Thumbnail of user davinc7
12 reviews
2 helpful votes
October 8th, 2020

Superb coffee, great staff, great experience! I used to hate coffee, but I'm hooked right now. Thanks to the gods of coffee at Starbucks. They always refund me whenever there is a problem with my order, and I am so thankful for that.

Thumbnail of user wadet15
4 reviews
0 helpful votes
May 17th, 2018

The staff is good. Nice place to sit n sip up your coffee. Taste of coffee is very unique. The ambiance of cafe is also good. Desert are also yummy. Overall 5 out of 4 from me..

Thumbnail of user steeved3
4 reviews
3 helpful votes
November 30th, 2021

Excellent mais honnêtement les prix assez à élevés.
Sinon le reste rien à dire.
Un effort sur le prix serait vraiment top!

Service
Value
Shipping
Returns
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Thumbnail of user ariw6
3 reviews
9 helpful votes
December 17th, 2018

Great coffee shop, the coffee couldn't get any better. However, the service at my local Starbucks is rather slow, so only 4 stars.

Thumbnail of user frankm1685
1 review
0 helpful votes
December 27th, 2021

I drink coffee every day. I drink a lot of coffee. I really like your coffee. Your store is great. I often buy coffee from you. You are professionals.

Thumbnail of user glenns59
2 reviews
9 helpful votes
March 1st, 2017

I have never been treated badly in any of your shops, always helpful and kind.
Mean so much to me being an immigrant in this country.

Thumbnail of user alexandrab248
2 reviews
0 helpful votes
July 1st, 2021

My friends gave me a small present as a thermo mug from Starbucks. In the beginning I did use it a couple of times, but then slowelly a start use it more and more and for now I use it everyday. It's very comfortable and it keeps the drink's temperature a long time. For example coffee can be hot for around 30-40 minutes. So I am very happy with this present.

Products used:
Thermo mug

Value
Quality
Thumbnail of user jofferyb1
4 reviews
2 helpful votes
January 6th, 2021

I have always purchased hot tea from Riverdale Goal Starbucks. I asked the woman who was making tea today, 30 November 2020, not to touch the hole on the glass cover of your side, because Covid. The woman did not listen to me and touched the hole in the cover of the bottle with her elbow, and she poured the brim of the glass into the teatime. "Give me a cover, I'll make it myself,"Give me a cover, I'll make it myself.

Thumbnail of user mountains1
114 reviews
242 helpful votes
November 8th, 2019

It is no secret that I really do not like corporate chains, but Starbucks is an exception.

Their little cafes can be found in most downtown areas of cities, in airports, and generally scattered here and there. Their pastries and craft sandwiches are wonderful.

People say that their coffee tastes as though the beans were burned -- I would not know about that. But I can vouch for their cold coffees and bottled frapuccinos -- I love the Vanilla frap.

All in all -- a wonderful exception to corporate America.

Their early logo raised eyebrows... I include it below.

Four coffee beans for Starby.

Thumbnail of user kirav6
13 reviews
23 helpful votes
August 13th, 2020

A few weeks ago, I went into Starbucks on Main St, in Brighton to study for my college psychology class. I ordered a pumpkin cream cold brew after a friend recommended it. When I got my drink, it looked very professional with the different layers of coffee and pumpkin cream. I stirred the two layers satisfyingly together and then took the first drink and I fell in love with the drink. The texture and taste were so creamy. The atmosphere was perfect for studying. I would 100% recommend the pumpkin cream cold brew to anyone who enjoys coffee or if you are looking for something different than the Pumpkin Spice Latte.

Thumbnail of user emmar196
10 reviews
1 helpful vote
September 22nd, 2020

I have been going to Starbucks for years and I love this place so much. I love the quality of their coffee very much. They also have the best workers, and they are all polite and supportive. This is one of my favorite places ever.

Thumbnail of user chrisp188
22 reviews
60 helpful votes
March 2nd, 2017

Dedicated Starbucks addict here, but just like the quality of your drink can different depending on the barista that makes it, your quality of service when it comes to any issue that customer service helps you with can differ. You will always get a response within 24 hours, which is very nice, and generally you get the help you desired, which is even nicer.

Thumbnail of user vincetm1
3 reviews
1 helpful vote
March 7th, 2019

Still my favorite in NY. It's always busy so you know it's good ( and will keep kicking) but not so busy that you can't get seats. Soild muffins, good coffee, great service, polite, patronage. Just perfect. Will come back soon

Thumbnail of user ramseyn2
1 review
0 helpful votes
March 27th, 2020

I heard a lot about the starbucks and their coffee so I bought some because I was curious. Everything was just great, aroma and taste but it is too expensive for me. I can't buy it every time I want.

Thumbnail of user bradyh60
18 reviews
4 helpful votes
November 26th, 2020

I always love coffee. So I spend much time in Starbuck, they serve the sweetest coffee. I like their strong coffee with a super aroma.

Thumbnail of user stevenh1933
2 reviews
1 helpful vote
November 1st, 2022

Good overall but the service in the USA, Washington wasn't the best. I love them for tasty coffe and croissants lol.

Tip for consumers:
good coffe and croissants through but not so good service in every state.

Service
Value
Shipping
Returns
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Thumbnail of user miab85
10 reviews
2 helpful votes
December 29th, 2020

Drinking Coffee is my daily habit. One day I tried Starbuck Coffee, it is very tasty with good aroma and strong. I Liked it.

Value
Quality

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About the business

Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. Learn about our unique coffees and espresso drinks today.

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