• Starbucks

Starbucks

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Overview

Starbucks has a rating of 3.39 stars from 247 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Starbucks most frequently mention coffee shop. Starbucks ranks 5th among Coffee sites.

  • Service
    84
  • Value
    85
  • Shipping
    37
  • Returns
    41
  • Quality
    82
Positive reviews (last 12 months): 31.3%
Positive
10
Neutral
4
Negative
18
39
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Arrogant staff with total of lack of ethics and knowledge on how to provide good customer service.
How would you rate Starbucks?
Top Positive Review

“Starbucks has become synonymous with quality coffee and a welcoming atmosphere”

koen c.
3/22/24

Starbucks has become synonymous with quality coffee and a welcoming atmosphere. I appreciate the consistency of their beverages, as well as the variety of options available to suit different tastes and preferences. The friendly staff and cozy ambiance make Starbucks locations a favorite spot for catching up with friends or getting some work done. However, I have noticed that prices can be on the higher side, particularly for specialty drinks. Despite this, the overall experience of visiting Starbucks keeps me coming back time and time again

Top Critical Review

“Stoney Creek Starbucks Is Working To Undermine The Company”

Ronald V.
1/30/24

Im a Starbuck's fan, but I've never had an experience this dreadful. We go into Starbucks almost daily, mostly great service. Highway 8 store in Stoney Creek (Fortino's Mall) was making up their own rules. We wanted a call back from the manager, it never came. We called customer service and they forwarded a message to have the District manager contact us, they never did. We called back customer service to ask for the Area Manager to contact us. They never did. Plus, they said there was nobody higher in all Starbucks to refer this to. Each time we were told that we'd get a call back within 48 hours. We waited at least 72 hours each time. Is this the new direction of Starbucks Canada? This is how businesses fail.

Reviews (247)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (38)
Thumbnail of user toris157
1 review
1 helpful vote
December 11th, 2023

I ordered a drink that was over $7 and it did not taste at all like it should have, brown sugar and coffee were both missing, tasted like iced milk. What a waste of money and since it was through door dash I can't even get it replaced...Got a lousy $2 door dash credit. Come on Starbucks this is not ok.

Thumbnail of user iamlisashore
2 reviews
1 helpful vote
November 11th, 2023

It works, if im really in a rush and just HAVE to get my caffeine dose ahaha! But, would choose any local coffee shop any day. Although, their pumpkin spice drinks are top tier.

Service
Value
Quality
Thumbnail of user khoacuaresmashfn
12 reviews
0 helpful votes
March 29th, 2024

Starbucks Rewards is a fantastic loyalty program for coffee lovers. The app is easy to use, and I love earning points with every purchase that I can redeem for free drinks and food items. The personalized offers and promotions add value to my Starbucks experience, and the convenience of mobile ordering and payment makes it even more rewarding

Thumbnail of user ellenn153
1 review
0 helpful votes
January 3rd, 2024

Starbucks in Sudbury MA inconsistent quality of cappuccinos of recent. Far better at nearby Whole Foods who have a Cafe counter at front of store...open til 3...and for less $$$ than Starbucks.

Products used:
Cappuccino

Service
Value
Quality
Thumbnail of user koencasteels315
7 reviews
0 helpful votes
March 22nd, 2024

Starbucks has become synonymous with quality coffee and a welcoming atmosphere. I appreciate the consistency of their beverages, as well as the variety of options available to suit different tastes and preferences. The friendly staff and cozy ambiance make Starbucks locations a favorite spot for catching up with friends or getting some work done. However, I have noticed that prices can be on the higher side, particularly for specialty drinks. Despite this, the overall experience of visiting Starbucks keeps me coming back time and time again

Thumbnail of user kimt625
1 review
0 helpful votes
June 16th, 2021

I always order the same thing. Tall - dark coffee with 1 raw sugar and "light" splash of cream.
So often my coffee is too white, too creamy.

There's got to be a standard that the staff at all Starbucks can get their system right, at my work place... 585 University Avenue Toronto, once u walk away, its too much hassle to return to get the problem fixed. And at the same time don't enjoy this cream with coffee flavor beverage.
It tasted like triple cream because coffee is not so hot.

Hope and wish they improve.

Service
Value
Quality
Thumbnail of user virgilalbersbwonh
2 reviews
0 helpful votes
March 23rd, 2024

Starbucks coffee is a real treat for coffee lovers! I love the atmosphere at Starbucks and am always happy when I can enjoy their coffee. They offer a wide selection of drinks, ranging from classic espresso to a variety of lattes and cappuccinos. I especially like their cold iced coffee - it's the perfect hot weather drink.
The quality of Starbucks coffee is always top notch - they use only fresh beans and professionally trained baristas to brew the perfect drink. Every time I order coffee from Starbucks, I know that I will receive excellent quality and a unique taste.
I recommend Starbucks coffee to all connoisseurs of good coffee - this is an excellent choice for those who want to enjoy a tasty drink and a pleasant atmosphere. Don't miss the opportunity to try their coffee, you definitely won't regret it!

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Value
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Thumbnail of user brandinbroadnaxvqfy
6 reviews
0 helpful votes
March 23rd, 2024

Starbucks is my go-to coffee shop for its consistently great coffee and cozy atmosphere. Whether I'm grabbing a morning pick-me-up or catching up with friends over lattes, Starbucks never disappoints. I appreciate the wide variety of beverages and the seasonal specials that keep things exciting

Thumbnail of user deeanns3
2 reviews
1 helpful vote
July 27th, 2022

We just went to Starbucks in ATL Concourse C and got awful customer care. The drink I ordered wasn't made correctly and when I let them know they argued that it was. I paid extra for expresso and mocha drizzle which they said they were out of whipped cream too. The only thing that they added for me was the mocha drizzle. They didn't even put the caramel on top plus no whipped cream to put it on. They could have cared less. One lady was screaming at people waiting for their drinks about where to wait. She was very curt! I don't recommend this place.

Tip for consumers:
Staff was rude, took forever, made drink incorrectly and wouldn’t offer to make it right.

Products used:
Caramel Frappuccino at Starbucks in ATL airport, concourse C.

Service
Value
Quality
Thumbnail of user gaile189
1 review
0 helpful votes
May 1st, 2023

I went to the starbucks in the airport and if the menu's would provide a € per liter price you would think you are buying golden coffee.
I forgot that it has gotten so expensive. Also the airport store was very dirty, it is that it was the only shop around that was open so I bought something here.

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Value
Quality
Thumbnail of user sabreenh
1 review
0 helpful votes
November 8th, 2023

It's coffee with blood. They support killing children in Palestine #genocideinGaza you have blood on your hands. Shame on you.

Tip for consumers:
Stop genocide in Gaza, Palestine

Products used:
Coffee

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariahc83
2 reviews
1 helpful vote
September 27th, 2022

I have seen in Guatemala, where much of the coffee comes from, tender care and hard work. These people deserve a shout out. The coffee in shop is some of the best quality. The house and staff all over world friendly and clean. Well rounded business.

Thumbnail of user richardpatriaco84
2 reviews
0 helpful votes
May 29th, 2023

Their coffee is too strong, but I'd rather have it then places like diners and most fast food places.

Service
Value
Quality
Thumbnail of user erict1363
1 review
0 helpful votes
October 22nd, 2023

I love your coffee but due to the unions stance on being pro Homus I have stopped bying your coffee. Is there away to find non union stores. If I knew that they are non union I would go to that store to buy my cup of coffee

Thumbnail of user anar603
1 review
0 helpful votes
August 3rd, 2022
Verified purchase

Great costumer service but it was really slow. And instead of cleaning because tables
Are
Dirty and sticky they where talking

Thumbnail of user sn217
1 review
0 helpful votes
August 23rd, 2023

Starbucks is often inconsistent with the taste of the drinks and there is no accountability or care for the customer. I am told that I will not get my money back, I need to have them remake it until it is correct. They remake it sometimes three or four times before one of them gets the drink correct. They continue to treat minorities like dirt and I will no longer set foot in another Starbucks store again.

Tip for consumers:
Starbucks is a horrible company.

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Value
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Quality
Thumbnail of user kevinw2240
3 reviews
1 helpful vote
August 31st, 2023

When it comes to coffee, Starbucks is a game-changer. Their wide range of drinks caters to every craving. Whether it's a morning pick-me-up or an afternoon treat, Starbucks delivers. The cozy ambiance and friendly staff make it the go-to spot. My personal favorite? Their seasonal specialties. Just a word of advice be prepared for lines during peak hours. But trust me, it's worth the wait for that perfect cup.

Service
Value
Quality
Thumbnail of user angelaw2033
2 reviews
0 helpful votes
April 15th, 2023

I purchases from them every single day for years, yes they have great drinks but what i did notice is you spend tons of money on their drinks and they charge you for every single extra item you get like an extra shot, extra whip cream, or vanilla etc. I buy 6 shots total on each drink and they give automatically 3 on a venti so i buy extra 3 shots but when you get the drink, they think you won't notice and dont give you the extra 3 shots which you had paid for. I also tip them but didnt notice i was ripped off until i left. I buy 6 shots everyday for years, i think i know what 6 shots look like in a drink. After a while i get so ticked off from being ripped off and this happens in every single store especially when they start getting to know you. Which does not make sense. I keep going back because honestly, im addicted to the caffeine and they know it. Not fair. They should stop ripping people off on their prices and what they order in their drinks

Products used:
Their venti coffee espresso drinks

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Value
Returns
Quality
Thumbnail of user yasminb32
60 reviews
27 helpful votes
November 6th, 2021

Although Starbucks isn't my go-to place for coffee (I find the coffee sour, and doesn't compare to other coffee chains), I do love the aesthetic of the brand. I bought a tumbler from one of their shops and I use it daily! It's great quality, looks cute and makes me drink more water.
It was quite pricey at around $25 AUD. But I would definitely re-buy it.

Thumbnail of user anonymousa1887
1 review
0 helpful votes
December 20th, 2023

I have been to Starbucks and they advertise there cake pops but every time I ask for one they never have them it's bad advertisement

Products used:
None they never have them

Service
Value
Shipping
Returns
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Thumbnail of user dianeb2517
1 review
1 helpful vote
November 13th, 2022

Have been going there for years and the coffee keeps getting worst and worst. People that have no training whatsoever on how to make a latte or a flat white but charge u for it. It's nasty. Train your people.

Thumbnail of user tracig6
54 reviews
434 helpful votes
October 4th, 2023

I make a trip to Starbucks weekly and really enjoy it. It's definitely not cheap but it's great for a treat!

Thumbnail of user ronaldv207
9 reviews
4 helpful votes
January 30th, 2024

Im a Starbuck's fan, but I've never had an experience this dreadful. We go into Starbucks almost daily, mostly great service.

Highway 8 store in Stoney Creek (Fortino's Mall) was making up their own rules. We wanted a call back from the manager, it never came. We called customer service and they forwarded a message to have the District manager contact us, they never did. We called back customer service to ask for the Area Manager to contact us. They never did. Plus, they said there was nobody higher in all Starbucks to refer this to.

Each time we were told that we'd get a call back within 48 hours. We waited at least 72 hours each time.

Is this the new direction of Starbucks Canada? This is how businesses fail.

Tip for consumers:
This is a case where a really bad management team thinks that turning customers off will make their lives easier. I hope that when senior management reads this they will wonder why their aspiring managers are saying senior managers are as unimportant an they are calling customers.

Thumbnail of user timothyh1349
1 review
1 helpful vote
September 17th, 2023
Verified purchase

Purchased a gift card in Canada with US dollars - was assured by cashier and manager I would have the full value when returning to US - when I got back to US and gave as a gift it only had $14.55. They charged me in USD but only gave me 20$ Canadian in value. When I contacted Starbucks they gave me the run around. This company steals enough from the public already.

Products used:
Gift card

Service
Value
Thumbnail of user mikej2011
3 reviews
18 helpful votes
February 22nd, 2024

Yes, it is nice to go into a Starbucks from time to time (depends on the store however) -- especially if you have things to do on a laptop or perhaps read a publication, but the price/quality ratio for their coffee is now beyond absurd.

Service
Value
Quality

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About the business

Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. Learn about our unique coffees and espresso drinks today.

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