• Staples

2018 CUSTOMER CHOICE AWARD

Staples

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Staples has a rating of 3.3 stars from 903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Staples most frequently mention office supplies, free shipping, and good quality. Staples ranks 1st among Office Supplies Other sites.

  • Service
    102
Positive reviews (last 12 months): 42.9%
Positive
18
Neutral
1
Negative
23
35
See all photos

What reviewers want you to know

Positive highlights

  • Since I've ordered printers, ink, office supplies, and the arrive in perfect condition, and Really fast.
  • It's super easy and the customer service is fantastic.
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate Staples?
Top Positive Review

“Great, attentive service”

Ronald K.
2/2/24

Although I shop at Staples for supplies, my last visit was solely to solve a problem that I was having with my Samsung tablet. This very knowledgeable associate spent about 15 minutes figuring out what was wrong and advising me what to do with it. He did not ask to be compensated for his time and he did not suggest any product to purchase. I have found Staples staff to be very willing to help and not impose anything on me, which is why I feel very comfortable going there with questions or to get supplies.

Top Critical Review

“LINE TOO LONG WAIT TOO LONG”

Amira T.
1/13/24

I usually go to staples in Mount Vernon NY and the store usually is empty except for the Marketing printer department which the line is very long and you have to be prepared to wait at least 2 hours in order to be helped. This department needs more people working it's really not acceptable the waiting time we spend on the line just to request something simple. I hope this message can be noticed and heard. Thank you

Reviews (903)

Rating

Timeframe

Other

Reviews that mention popular keywords

office supplies (53) customer service (125)
Thumbnail of user catherinep876
2 reviews
3 helpful votes
December 31st, 2023

Out of Towners beware!

Neglected to mention that if i didn't register my plate with the cashier (or by QR code which i do not do), my car would be ticketed in their lot (identified as staples parking). So having not gone there before and not being aware of something called "indigo parking" (I don't live in Ottawa), I parked in the parking lot and saw that it was for Staple customers. Went in to the store. Spoke with 3 separate members of staff and service was decent and after about 20-30 minutes of shopping, made my purchase (considerable amount of $$$) and went out to my car in the PARKING LOT EXCLUSIVELY FOR STAPLES CUSTOMERS) and found a 100.00 parking ticket on my car. Signage is past the entrance to the parking lot on a one way street and size of text about registering is illegible from entrance of lot.

Went back in and asked to speak with the manager... someone came to the counter and when i asked why no one told me i need to give my plate # to park in the lot, his reply was "that isn't our job" and "there is a QR code to scan right there" and "you would have to call Indigo. And then he gave me an incorrect number to call...

1 - never going to this location EVER again as the lack of empathy and concern for the customer and the customer experience is deplorable. All he did was get defensive that i should even question WHY they say nothing.

2 - never going to Ottawa ever again - the city is run by thieves. There was no indication in the parking spots them selves and if parking requires "authorization" to park, there should be a ticket to validate or some physical confirmation. What if i had been aware and given my plate info and somehow still received a ticket? Who would be responsible then?

3 - To the young gentleman starting his shift, you had no need to apologize but your empathy and concern for my meltdown in the parking lot was much appreciated. I have never had a ticket for anything in my over 30 years of having a license.

Merry Christmas

Thumbnail of user andreac1062
1 review
0 helpful votes
March 1st, 2022
Verified purchase

I just placed an order with Staples online, haven't received everything yet, turns out someone used my card and either paid bills or transferred money, two large amounts and a small, even though my bank is going to refund me, this thief im sure that works at staples got away with my money and i gotta Wait until the 11th they tell me before I see my refund, the thief didn't have to wait but I do for my own money, What A World We Live In!

Products used:
HP Laptop,staples shredder

Service
Value
Shipping
Quality
Thumbnail of user patriciar2229
1 review
0 helpful votes
June 1st, 2022

We tried to buy a computer desk & there was none in stock & no info if they would ever receive another one, yet they wouldn't sell the display, I will not shop there, bad policy.

Tip for consumers:
NA

Products used:
NA

Service
Thumbnail of user mountains1
114 reviews
242 helpful votes
November 9th, 2019

This is a review for Staples, but it also applies to Office Depot, in that they are both exceedingly dull and uninspired big box stores for office products.

I am leading with Staples though, as it is near me and not out on "the strip." Also, I bought my computer from them.

You will find the most run of the mill supplies for your business or home office at Staples... but do not expect anything that is the least bit fine or inspired.

Frankly, I miss the privately owned paper goods store, where one might find Cross pens, Italian papers and those wonderful cardboard office files that tied up with a grosgrain ribbon.

The "sales associates" are usually listless high school students who have no idea what you are talking about or where things are located within the store. At check-out, they will barrage you with a million questions about becoming part of their corporate club and BS like that.

All in all Staples is adequate yet dreary.

Three lackluster stars.

Thumbnail of user deanb228
5 reviews
9 helpful votes
June 17th, 2020

Always used Staples for my office supplies, but they've closed the 2 stores closest to me. Was dead handy. Still online but probably fighting a losing battle against the big guys.

Thumbnail of user stevens143
5 reviews
16 helpful votes
December 22nd, 2016

You can probably find just about anything in office supplies at Staples. I love this store but you have to no your prices. Read the weekly flyer and look for bargains. When a product goes on sale, to my knowledge, it is really on sale. If your looking for some assistance, you might be looking until the three wise men come walking down the street. On the bright side, Staples offers reward miles.

Thumbnail of user nicop7
61 reviews
129 helpful votes
August 14th, 2019

Service at Staples is usually pretty good and they'll almost definitely have any office supplies you need in stock but their prices can be a bit high. Just make sure to compare prices with Amazon and other office supply stores before you buy.

Products used:
Various office supplies bought in Staples stores

Service
Value
Quality
Thumbnail of user kevinr65
3 reviews
1 helpful vote
September 21st, 2015

Staple's has been running some pretty attractive sales lately with many apparently decent prices. Kudos for that. But please pay close attention when receiving VISA card rebates. If not utilized and cashed immediately, they are quickly diminished in value by having fees applied to their value. They eventually become virtually worthless if not used. Just don't delay in spending your rebate or suffer my fate and lose hundreds.

Thumbnail of user stuartb83
2 reviews
2 helpful votes
April 23rd, 2018

I ordered computer monitor for personal use and while they arrived quickly. They provided by good customer service and timely delivered product.

Thumbnail of user marcob145
3 reviews
1 helpful vote
October 8th, 2020

You can find a solution for most of your home/business needs. Associates are keen to help. However, you can find similar items for a lower price elsewhere.

Thumbnail of user dennisg52
14 reviews
39 helpful votes
August 29th, 2016

Staples is nearby. Used to have an Office Depot nearby but they moved. OD was better than Staples for prices, but each carry the same products. Staples is higher priced but usually well stocked. Look for sales prices. Don't look for help. Not much knowledge parked in the store help. We buy at our Staples, but only when necessary. Otherwise we make the drive to the locally owned stationery store. BTW, ouir Staples plays awful music really loud and that does taint our opinion of them.

Thumbnail of user jeromed19
1 review
0 helpful votes
January 8th, 2017

My wife and I had a beautiful experience. Well, let's say on my second visit at a second location. Granada Hills location wasn't helpful at all. I only saw two people working. One was on the phone and the other was working the register. We walked out of that location and went to the Santa Clarita location. After looking around again we were greeted by Garrett Stevens. Because of his wisdom about the printers, I bought two and with the discounts and sales we got a great deal. Five stars for Garrett and zero for Granada Hills location.

Thumbnail of user lucyc33
30 reviews
6 helpful votes
January 18th, 2021

They have a good selection of all kinds of products, but they're usually out of the good tablets that everyone wants. I got an iPad cheaper at another store than Staples.

Thumbnail of user kellih13
7 reviews
1 helpful vote
December 11th, 2016

Order business cards online that came out totally wrong they could not fix them at the store as well as a stamp they miss printed twice and finally got it right

Thumbnail of user wendys66
23 reviews
42 helpful votes
March 19th, 2017

Had stock in no delays and arrived in good condition. Average prices good quality merchandise. Would shop there again

Thumbnail of user gaylec9
9 reviews
1 helpful vote
July 17th, 2016

I honestly don't understand how Staples stays in business except that they are better than nothing or Walmart.

They seldom have a variety of product, often have none of a particular kind, and staffers/employees to get help from is nearly impossible.

Thumbnail of user marcusc45
5 reviews
0 helpful votes
September 5th, 2017

They have sometime some good deals but price wise they are no competing. You have find most of the product online half price.

Thumbnail of user gregl55
6 reviews
13 helpful votes
August 20th, 2016

Back to school soon, so i ordered few school goods.
They arrived fast, but poorly packaged. The pen box was destroyed.
I mean, i can't even tell if they just sent me a refunded or used products.

Thumbnail of user jacobp32
12 reviews
7 helpful votes
March 30th, 2016

Great prices on some school supplies at the start of the school year. Other than that they carry average quality products for average to above average prices. Their electronics selection is ok, they carry the basics of low-end to mid range items. They have lots of printer inks/toners to get in a pinch, but the prices are a bit high. Good customer service. Don't waste your time with their computer services though, they are a ripoff (as almost every place is). If you have the internet it is easy enough to figure it out on your own.

Thumbnail of user janep80
1 review
0 helpful votes
December 5th, 2017

The customer service was great but the product and technical expertise was an extremely stressful process the day I picked up my order. I ordered two banners and one was perfect but the second one was not what I ordered. They ran out of time the day I picked it up so I had to use what they had printed. Give yourself at least 3 full days to complete your order and plan on visiting the store twice to verify your final product. Day 1 - to submit your design online. Day 2 - to view the design on their software personally in the store and Day 3 - to see the finished product (the size you ordered and the scale of the images and words) and whether the design is stretched, shadowed, or any other options that may look different than your original order.

Thumbnail of user em3725
9 reviews
15 helpful votes
January 10th, 2016

Staples just doesn't compete in the marketplace. Their stores look nice and their employees are friendly however they're not very knowledgeable. Once in awhile you'll find an item on sale that's a very good price. Other than that they try to sell too many different products and don't have a true focus. However for school supplies and office basic supplies I would definitely use them. Some people would say that they can get better pricing at Walmart, there's a big difference between people who shop strictly at Walmart and those who want good quality products. You may pay a little more for office supplies at Staples but the products are much better. I wouldn't suggest buying any electronics of any type there.

Thumbnail of user paiges3
20 reviews
14 helpful votes
March 28th, 2015

Need i say more, over priced again same issue with places like this. Inkfarm and go to walmart for your needed supplies. 10 bucks on planers really cheapest only gets a calender

Thumbnail of user djfemmiej
35 reviews
76 helpful votes
March 27th, 2017

THEY ARE SELLING BULK A LOT Of the products they used to carry they do not carry anymore. THE TONER prices are through the roof they refuse to sell single cartridges anymore - everything at STAPLES is higher than everyone else - I go online or other stores to get what I need now.

Thumbnail of user justint42
114 reviews
1,649 helpful votes
December 28th, 2015

I don't mind shopping here if I can find a good deal. Unfortunately those are usually few and far between.

Thumbnail of user paulf85
6 reviews
22 helpful votes
July 21st, 2016

Overpriced on most items they do have a lot and have bought items during black friday but that's about it

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Shop Staples for office supplies, technology, printer ink, furniture, cleaning supplies, copy & print services, coffee and snacks and more. Staples Rewards? Members get free shipping every day and up to 5% back in rewards, some exclusions apply.

How do I know I can trust these reviews about Staples?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Staples?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business