• StanleySteamer

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Overview

StanleySteamer has a rating of 3.06 stars from 18 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StanleySteamer most frequently mention great job. StanleySteamer ranks 21st among Carpet Cleaning sites.

  • Service
    2
  • Value
    2
  • Quality
    1
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What reviewers want you to know

Positive highlights

  • I give them five stars and I highly recommend Stanley Steamer.

Critical highlights

No critical highlights yet

How would you rate StanleySteamer?
Top Positive Review

“Bravo!”

Sherry S.
6/25/20

Steven and his associate came today and they were friendly, helpful and very professional. They wore masks and were very considerate of any concerns I might have had. I highly recommend these two gentlemen. Will be calling again soon to have them take care of my hardwood floors. Lucky to have them on you're team!

Top Critical Review

“Disappointed and inconvenienced!”

L J.
6/12/21

My appt. Was scheduled between 12-5pm. I called at 5:10 to find out the status. I was on hold for 15 mins. She finally returned and apologized for the long hold… she said they would not be at my house until maybe 6 or so. She could not give me an ETA…, No offer for a discount or apology. She said I would get an automated text. I cancelled. Took off from work and wasted an entire day. Will not schedule with them again!

Reviews (18)

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Reviews that mention popular keywords

stanley steamer (6)
Thumbnail of user lj219
1 review
0 helpful votes
June 12th, 2021

My appt. Was scheduled between 12-5pm. I called at 5:10 to find out the status. I was on hold for 15 mins. She finally returned and apologized for the long hold… she said they would not be at my house until maybe 6 or so. She could not give me an ETA…, No offer for a discount or apology. She said I would get an automated text. I cancelled.

Took off from work and wasted an entire day. Will not schedule with them again!

Thumbnail of user jasonh1891
3 reviews
1 helpful vote
March 6th, 2023

Stanly Steamer came out to clean my ducting throughout my house, They came with a big Stanley steamer vacuum truck but never used it to suck out the dust. They only used compressed air with a thin attachment that fit through the grates on the vent slits (they don't even remove the vent covers (only removed the return vents) and a small hand held vacuum cleaner to suck up what was blown down the duct. They showed me what they were going to vacuum up but it didn't seem like very much as this was the 1st time in 20 years that the ducts were cleaned and we have always had cats and dogs in the house. I looked up the vent after they left and it looked dusty and dirty to me. Plus I spent an additional $300 on an antibacterial solution that was suppose to give my home a clean fresh smell but when the heat kicked on it didn't smell fresh or any different then it did before. I'm doubting that they even used it. WAY WAY WAY overpriced for what they did, it was a complete rip off! Would never recommend Stanly Steamer for duct cleaning.

Tip for consumers:
DO NOT RECOMMEND STANLY STEAMER FOR DUCT CLEANING !!!

Products used:
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Service
Value
Quality
Thumbnail of user ronaldm89
2 reviews
0 helpful votes
October 19th, 2019

After about 20 minutes they left with the carpet looking pretty good, although still wet. As the carpet dried the stains, plus more, came back with a vengeance.
When it was completely dry the carpet looked awful. I got an email asking how I liked the service. I told them and they offered to come back and redo. I called to make another appointment and they told me that they had no record of sending any such email. When I went to pull up the email, it mysteriously disappeared. This was absolutely a waste of our time and money.

Thumbnail of user janetl232
1 review
1 helpful vote
July 23rd, 2019

I had the carpet in my apartment (cleaned), what they actually did was steam it. That brought up old stains! They do not suction the steam up! I had to use scatter rugs, entering the rooms not carpeted for 3 days, despite alternating the furnace & air continuously. By the 3rd day I could walk onto the solid surface areas without leaving a puddle. The nap is gone!

Thumbnail of user waltk1
1 review
2 helpful votes
September 19th, 2017

I had my less than 2 year old rugs cleaned by Stanley Steamer. The girl that cleaned my rugs said she couldn't get them clean because the scotchguard was worn off. After she left, I did the rugs with my Bissell and I got them clean. Should have done them myself. Called the company and they wanted to come and do the rugs again but I had already cleaned them. Forget them!

Thumbnail of user donnas77
37 reviews
68 helpful votes
December 31st, 2016

The company seems to higher terrible people who don't know how to do a job correctly. I had my grout done and it does not even look clean. They got everything very wet and left splashes on my appliances. Find someone who knows how to do the job and skip them.

Thumbnail of user mandyj6
3 reviews
18 helpful votes
June 24th, 2016

Did a terrible job! Were there about a half hour for three bigger rooms and a hallway. Left spots on carpet, i pointed them out to them and they made a big deal about it, didn't pretreat like they were supposed to, just went over it again with steam because i made them. Also never wore booties to protect what they claim they cleaned so they walked all over it with their dirty shoes. I paid almost 200.00 for this I said? I also asked why they were rushing through it all, they told me it's because my carpets weren't bad to begin with. I will never ever, ever use this company again! Ever! Terrible and unprofessional young guys they send! And the discount they claim does not include any of they additionions that all others just give you. Like deodorizer. Adds up quick. I would have done a better job myself.

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