StageLightingStore.com has a rating of 4.9 stars from 4,323 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StageLightingStore.com most frequently mention customer service, credit card, and billing address. StageLightingStore.com ranks 8th among Lighting sites.
We ordered some Tie Line for our production team to use. Thank you so much for having them available!
"Cancelled my item before it was even processed and shipped. They kept promising to refund but 4 weeks now and no still no refund. I eventually had to call my credit card and dispute the charge. "So sorry. Our sale department is still working on Dec 22 but accouting dept has left for the holiday until Jan 1st" was their latest excuse. Pathetic!"
We ordered some Tie Line for our production team to use. Thank you so much for having them available!
"Cancelled my item before it was even processed and shipped. They kept promising to refund but 4 weeks now and no still no refund. I eventually had to call my credit card and dispute the charge. "So sorry. Our sale department is still working on Dec 22 but accouting dept has left for the holiday until Jan 1st" was their latest excuse. Pathetic!"
Products used:
Stage lights
I did have an initial error with pricing not reflecting correctly once I added to my cart, but called and got excellent customer service.
shopping was fine, product range is good, but the check out experience was frustrating. There was some sort of hangup once entering the credit card. The "Saving" screen hung up a couple times. Maybe user error, but after a couple minutes I had to quit the page and come back. I sure hope my CC info isn't floating to long out there in cyber space!
I had a great experience with SLS. They were able to quickly answer my questions and get my order shipped within (2) days. They are easy to communicate with and they are very kind and respectable.
Fast response and delivery, awesome products and the product is professional made and work very well, thank you
These samples are great to find the items we need!
The gobos I received were the ones I ordered and apparently I have to write 50 characters in the review or I can't post. Dumb
Shopping was easy, but editing a credit card locked up and I had to restart the process twice until the changes saved.
I called several times to confirm an order and was charged but never got my gobos, no tracking number. And they aren't open on fridays so I can't reach them. Tomorrow I have a job but have no gobos.
Tip for consumers:
unreliable
Products used:
gobos
I initially ordered the wrong part and only realized it when trying to implement one of the ones received. Stefan Serna was a great help to get the correct parts and return the others. This was completely my error but Stefan handled it like the customer really matters.
Your sight is pretty easy to find my way around considering how many products you have. I am not a lighting tech, so some of the jargon of the product names is tough for me, but you have good pictures and that wasn't even too much of an obstacle, so decent job on that, too. Checkout was easy.
Found exactly what I needed-quickly. Pricing is about what I expected, but shipping for less than 1/2 pound of gel plastic sheets (2 pieces!) cost waaaaay toooo much. Ridiculous.
Products are good quality and price as well as easy to find on website, However, I do feel the shipping is a bit much for what we ordered.
Customer service was outstanding. I ordered a very inexpensive part for a littlite but, made a mistake in my order. These folks truly went the extra mile to assist and correct my order. I will definitely recommend them to anyone in need of their products. Thanks again Stage Lighting Store!
Robert P.
San Francisco
It went great. It felt a little uneasy being required to use the custom Gobo category for stock gobos on account of the size, but not be told the cost wouldn't change. So it led me to wonder how long it would take if it would hold up the rest of the order, so I called. The lady was quite pleasant and I was thankful I didn't get voicemail.
It would be nice if there was a quick access list. we plan to purchase the same items over and over as needed by jobs. it would be helpful to have a wishlist or a quick draw list that I can go into and grab the items I know work best because they would be the same item as last time. I know how to go the long way into previous orders, however thats not as fast as it could be.
With the aid of utilizing your exceptional administrations, we're satisfied that your products are completely desirable, so i'd prescribe you to the those who make use of your first rate administrations.
Your website is not mobile friendly and I couldn't get through the newsletter step because it opened off screen. I almost bought it from B&H instead but then when I closed my browser and came back in it got around it. Also the item said that it would ship for free then it charged me $18 for shipping. I like your price but dislike your website. It is not friendly to use. Also we tried finding all the items on a laptop but the remote could not easily be found by searching the site.
After multiple attempts at completing the purchase with a sales rep, and then trying to purchase online ourselves, with neither transactions going through - even after speaking with our banker - we eventually tried "Pay with PayPal" and it went right through. The bank told us that they had not received a request for approval of funds; it was not their denial. Something was wrong more than once with trying to purchase through your site.
Had a problem in entering payment...kept saying reenter..but all was correct. Took 3-4 times to get it to go.
had a lot of trouble completing order last night. tried at least 4 times but cursor kept swirling and even after taking cc info, order would not complete. better luck this AM
I needed a bit more information about the product so I contacted your representative. He was very friendly and answered my question. Great service. Thank you
The last time I shopped here it took forever to be shipped. please ensure faster response this time. Thank you.