• Stackry

Stackry

Ratings On Other Platforms

Trustpilot
4.3 / 5
Better Business Bureau
4.6 / 5
Corporate Values

Overview

Stackry has a rating of 4.43 stars from 19,823 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stackry most frequently mention great service, shipping options, and easy process. Stackry ranks 1st among Mail Forwarding sites.

Proactively asks for customer feedback

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 85.9%
Positive
2,680
Neutral
206
Negative
233

What reviewers want you to know

Positive highlights

  • Nice and easy to use service, always comes in a timely manner
  • First time user and was a bit nervous - quick and easy to work through - many thanks
  • This is what I wrote to the customer support agent when a delivery from their depot to Mexico got stopped.

Critical highlights

  • It didn't matter what credit card I used it wouldn't accept it.
How would you rate Stackry?
Business's Favorite Review

“Brilliant service”

Samantha M.
10/17/23

I use for to be able to receive goodies from my favourite author who doesn't post directly to England. Stackry are good at keeping me updated on all aspects of my parcel. They let me know when it has arrived at the locker, along with if it needs repacking or not. They are honest. Have received a few items this way and highly recommend

See full review
Top Positive Review

“Quick, efficient and cost effective”

Brendan C.
12/1/23

Stackry is a well known organisation among the UK comic book scene for how affordable it can make shipping multiple comics from the US to the UK in comparison to using other postal methods. With their consolidation options and the care they take in packing your order I can see why they came as highly recommended as they did. On this first package alone I have saved over $110 in shipping costs and received my package in under 2 weeks. What an absolutely brilliant service, thank you very much!

Reviews (19,823)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer support (78) customer service (482) time user (66) use service (30) credit card (26) consolidation fee (22)
Thumbnail of user andreasf56
1 review
3 helpful votes
January 13th, 2024
Verified purchase

Well done folks, All explanations are detailed enough, so you find your way around! - will definately recommend. One"small" issue: might be useful to let the user know when checking out with paypal that the "paypal" listed shipping adress does not need to match the actual "stackry selected" shipping adress as this (stackry) will be used.

Thumbnail of user judyg848
Judy G. – Stackry Rep

Thank you for your review. This is great feedback for us and I will make sure it is passed along to the appropriate department. ✅ I hope you have a nice day ahead. 😊

Thumbnail of user vaibhavk17
1 review
9 helpful votes
May 4th, 2021
Verified purchase

Recently I dealt with Gwen Adams from your Support team regarding a claim. Just wanted to say that she is an absolute star and went above and beyond to help me in this matter. She kept me well informed throughout the process and strived to achieve the best outcome possible on my behalf. You're lucky to have such a staff member in your team. Thanks once again, Gwen and the wider Stackery team.

Service
Value
Shipping
Quality
Thumbnail of user jamesb3721
1 review
4 helpful votes
October 6th, 2020
Verified purchase

Unbelievably good service. Easy to use website just sign up, send items to your locker address and you are good to go. Packages that have arrived at your locker are listed under packages alongside their source origin. Shipping prices are reasonable with many reliable shipping services available like DHL and FedEx. Consolidation can take longer than expected however. If for some reason your $10 referral credit doesn't go through just call Stackry and they will sort it out for you!

Thumbnail of user frankm803
2 reviews
1 helpful vote
January 9th, 2024
Verified purchase

Stackry's Customer Service is second to none. The support I received was incredible, as I had difficulty in a particular area of the shipping process, as this was my first time using the service, and Customer Service supported me via phone/email on a daily basis, until I understood the final process. At no time did I feel like I was not being supported by Stackry Customer Service. I Highly Recommend Stackry, and in particular I want to Thank the professionalism and patience of Veronica. Most Appreciated.

Thumbnail of user judyg848
Judy G. – Stackry Rep

Thank you Frank for leaving us such a nice review about Veronica! We appreciate your time and feedback. ❤️

Thumbnail of user lucg37
1 review
1 helpful vote
October 24th, 2022
Verified purchase

Great! Super fast and reliable. I'd use this more often if my country wasn't so strict with the customs process and taxes

Thumbnail of user erikan104
1 review
1 helpful vote
October 18th, 2023
Verified purchase

Very easy and smooth service so far. Hoping my packages arrive safely too. Thanks for enabling me to order from the US in such an easy way.

Thumbnail of user brendanc190
1 review
1 helpful vote
December 1st, 2023
Verified purchase

Stackry is a well known organisation among the UK comic book scene for how affordable it can make shipping multiple comics from the US to the UK in comparison to using other postal methods. With their consolidation options and the care they take in packing your order I can see why they came as highly recommended as they did. On this first package alone I have saved over $110 in shipping costs and received my package in under 2 weeks. What an absolutely brilliant service, thank you very much!

Quality
Thumbnail of user martag57
1 review
10 helpful votes
May 21st, 2020
Verified purchase

I've been a customer for around 5 years now and I can only say great things about their service. What I value more is that they offer a nice variety of courier services and that they revise the incoming parcels very carefully. I receive many items that are intended for collectors and there's none of that box-cutter-frenzy I had to run away from when using other forwarding services. Awesome, well-rounded service so far!

Thumbnail of user erikab257
1 review
0 helpful votes
January 19th, 2024
Verified purchase
• Updated review

Always 5 stars! They listen to my problems and they solve issues really fast! Including IT bugs! You da best!

Thank you always for your awesome client service!
September 21st, 2023
Verified purchase
• Previous review

Thank you always for your awesome client service! Chuck is the best and one of the reasons I keep coming back to Stackry =)
I love the webpage and User eXperince, all the options I get (which I don't get with other companies), no subscription fees. Everything about stackry is superior. Some people say it's too expensive, but to be honest, the other service ia have tried have also been expensive, and stackry is hands down the best. I can trust stackry with my packages, nothing ever goes missing and I get free storage for 45 days, until I consolidate. What else can I ask for? Speedy processing? Done! On time shipping and delivery? Done! Definitely my preferred option. I totally recommend it.

Test test test
September 21st, 2023
Verified purchase
• Previous review
You service is always the best!
September 11th, 2023
Verified purchase
• Previous review

You service is always the best! Thank you! Special thanks to Chuk Woods =) DA BEST!

Chris (aka Chuck) is the best!
April 27th, 2023
Verified purchase
• Previous review

Chris (aka Chuck) is the best! Thank you for great client service =)

Great Service!
April 18th, 2023
Verified purchase
• Previous review

Great Service! Chris (aka Chuck) is the best! =)

Great service as usual..
November 1st, 2022
Verified purchase
• Previous review

Great service as usual. Thanks Chuck!

I appreciate the service you provide and Chuck is hands...
April 14th, 2022
Verified purchase
• Previous review

I appreciate the service you provide and Chuck is hands down the BEST! All in all it's just a bit expensive. But I feel secure and supported thanks to Chuck's excellent client service, that I wouldn't want to risk trying another service provider.

Thumbnail of user etiennec10
1 review
3 helpful votes
October 13th, 2021
Verified purchase

Stackry is the go to in term of shipping forwarding services. They wont destroy your box but dhl might. Fedex are usually more cautious. The packaging are extra secured (a lot of cardboard) and they offer many options. Customer support is quite good, nothing bad to say from the two times i had to contact them. I truly recommend over almost 5 years doing business with them.

Thumbnail of user eceb4
1 review
1 helpful vote
October 16th, 2023
Verified purchase

So far so good. I hope my shipping will find its way back home to me as well. Thank you guys!

Thumbnail of user ishayj
1 review
2 helpful votes
May 2nd, 2022
• Updated review

Excellent service, I recommend to everyone.
A shipping forwarder of trust.
Professionalism all the way.

I had a need, and I found the best prices, and positive reviews on the internet.
I gave it a try, and I am on my 7th shipment since 2020.
They made it through COVID.

Excellent customer service (chat/email).
Ready to help customers in difficulties and find solutions.
45 days free storage.
Competitive prices.

They are the best on the market.

Tip for consumers:
If you wish to ship chemicals, do your research (MSDS) and share with Stackry customer agent.
They are very prompt to help.

Products used:
Car parts, kitchen accessories, DIY tools

It's always a pleasure with Stackry!
July 2nd, 2020
Verified purchase
• Previous review
Thumbnail of user marcelh32
1 review
0 helpful votes
February 26th, 2024
Verified purchase
• Updated review

After my around 240 positive reviews on truspilot and here I don't know what else to say, I just love you guys, you are doing such a fabulous job, speedy, friendly, professional, you rock. Greetings from England, Marcel

Running out of praise
December 11th, 2023
Verified purchase
• Previous review

Running out of praise. Has been always perfect, from customer service to shipping prices. Professional, fast and friendly. What more can one ask for. That's why i have shipped over 200 parcels with you guys. Keep up the good work.

Nearly 200 parcels shipped and extremely happy with...
May 9th, 2023
Verified purchase
• Previous review

Nearly 200 parcels shipped and extremely happy with your excellent service, speed and pricing. I recently read some reviews and also had a look at the not so good ones, but clearly those were from people who don't understand international shipping, the value of repackaging that you offer, volume weight for air freight and so on. Keep up the good work and thank you. I think you are hands down the best parcel forwarding service in the US.

Speedy and outstanding forwarding service
April 27th, 2023
Verified purchase
• Previous review

Speedy and outstanding forwarding service. I am a big fan after 200 parcels! Keep up the great work!

Lightning fast forwarding service
April 20th, 2023
Verified purchase
• Previous review

Lightning fast forwarding service. Competent staff, professional, friendly and very competitive shipping prices. Thank you team Stackry

Best parcel forwarding service
April 17th, 2023
Verified purchase
• Previous review

Best parcel forwarding service. Happy customer since years and forwarded nearly 200 parcels so far. Thank you team Stackry. Keep up the good work.

Best forwarding service
March 2nd, 2023
Verified purchase
• Previous review

Best forwarding service. Professional, fast and reliable. And super friendly customer service.

Top forwarding company
February 21st, 2023
Verified purchase
• Previous review

Top forwarding company. 193 parcels shipped and still entirely happy with each and every one of them.

Stackry is an absolutely amazing forwarding service
January 17th, 2023
Verified purchase
• Previous review

Stackry is an absolutely amazing forwarding service. Best in class. Only positive experiences for 3 years. 180 parcels forwarded. Thank you.

Superior parcel forwarding service
September 19th, 2022
Verified purchase
• Previous review

Superior parcel forwarding service. Great customer service, professional staff, now even upgraded website for ease of use, very speedy and competitive shipping prices due to economy of scale

Superior parcel forwarding service
July 14th, 2022
Verified purchase
• Previous review

Superior parcel forwarding service. My 158th parcel and still happy every single time! Speedy, friendly, competent and awesome shipping prices

Dear Stackry team, I am a huge fan
May 2nd, 2022
Verified purchase
• Previous review

Dear Stackry team, I am a huge fan. I guess you know that already from my over 150 raving reviews:-). You cannot imagine how stackry changed my life as a collector. I think you are doing an amazing job. In the rare incidents when I had to use customer service it was superior. Fast, friendly and very competent. Keep up the good work. I have never claimed any acquisitions, but in the collector facebook groups in Germany and Switzerland I have dozens of referrals who trust in Stackry now.

I am really very impressed with your service
March 7th, 2022
Verified purchase
• Previous review

I am really very impressed with your service. Soon 150 parcels sent and time and time again you perform perfectly well. Great customer service in the few cases when I needed it, very competitive shipping prices, no mixing up of parcels when there are several sent at the same time. Super fast service. Thank you team Stackry.

Best parcel forwarding service!
March 3rd, 2022
Verified purchase
• Previous review

Best parcel forwarding service! Professional, friendly, competent, balzing fast with great shipping prices! Thank you!

Could not be happier wìth Stackry
October 2nd, 2021
Verified purchase
• Previous review

Could not be happier wìth Stackry. Besides eing the best forwarding service (i have sent around 130 parcels) being fast, reliable with very competitive shipping offers they are also very friendly and professional when you need customer service.

Best parcel forwarding service
September 30th, 2021
Verified purchase
• Previous review

Best parcel forwarding service. Fast, professional, reliable and very competitive shipping options to different countries. I love it!

Exceptionally pleased
September 14th, 2021
Verified purchase
• Previous review

Best parcel forwarding service. It opens up new horizons of shopping in the US. Fast, reliable and friendly and all for very competitive shipping prices. And once you ship the parcel to yourself in Europe Stackry's service doesn't end there. Out of my 125 parcel I forwarded with Stackry I had two issues with the shipper. Both times Veronica from Stackry went out of her way to ensure the problem was solved and that only because she reacted so quickly and followed through. Thank you very much I am exceptionally pleased!

Service
Quality
Best parcel forwarding service
September 10th, 2021
Verified purchase
• Previous review

Best parcel forwarding service. It opens up new horizons of shopping in the US. Fast, reliable and friendly and all for a very competitive shipping prices. And no, I am not paid by Stackry I am just a very happy customer who just sent his 125th parcel to himself:-)

Awesome forwarding service
September 9th, 2021
Verified purchase
• Previous review

Awesome forwarding service. Best in class. Balzing fast, top service, I am very happy with them for more than a year and over 120 parcels. Thank you team Stackry!

Best parcel forwarding service available
September 8th, 2021
Verified purchase
• Previous review

Best parcel forwarding service available. Amazing shipping rates, first class service. I have sent over 120 parcels to Switzerland and England from the US and I am extremely happy with stackry.

Super fast and reliable package forwarding service
September 23rd, 2020
Verified purchase
• Previous review

Super fast and reliable package forwarding service. Exceptionally friendly and helpful customer service. Best in class. Thank you team Stackry

Thumbnail of user ryand790
1 review
1 helpful vote
October 13th, 2022
Verified purchase

Good prices and quick updates to shipments. I like the new website layout, very easy to use.

Thumbnail of user gordong273
1 review
0 helpful votes
February 21st, 2024

It's the first time I've used Stackry, and did have a few reservations, however totally unfounded and my item arrived from them in 7 days, perfect, would definitely use them again and recommend anyone wanting items from USA to use their services

Products used:
Address in USA, and shipping from USA to UK

Service
Value
Shipping
Quality
Thumbnail of user judyg848
Judy G. – Stackry Rep

Thank you Gordon for your review! We appreciate your time and feedback. ❤️

Thumbnail of user caroleb479
1 review
0 helpful votes
September 20th, 2023
Verified purchase

All good, thank you. Just hope it arrives safely home as it is the first time I use this service.

Thumbnail of user mikef1146
1 review
5 helpful votes
April 30th, 2021

Wow, I wished I have found Stackry sooner. Brilliant and so easy to use. I was hesitate at first but no need to. I had been put off buying from USA because of shipping charges for individual items, but wanted several item that I could not get in the UK. Everything went smoothly, from emails telling me my parcels had arrived to shipping and at a very affordable price, delivery from USA to UK in just over a week. Have told loads of family and friends and this will be the only way to buy from USA from now on. Keep up the great work.

Service
Value
Shipping
Quality
Thumbnail of user annak577
1 review
0 helpful votes
November 12th, 2020
Verified purchase

Reliable and quick service! Shipping fees are average, but even the Global method for getting items from the US to Europe is not too slow.

Thumbnail of user paulac1048
1 review
0 helpful votes
November 29th, 2022
Verified purchase

Quick and easy consolidation of package. Overall - fantastic service as had to initially speak to a customer service rep called Katy. She was so helpful and efficient. Thank you

Thumbnail of user amandasassy
1 review
1 helpful vote
October 15th, 2023
Verified purchase

Worked out for me, although I just ordered a pair of sneakers paid like 60 bucks shipping for the FedEx and then when it arrived at my door I had to pay another $25.
That's what it takes to get what I wanted though.
Tracking was all good
Package took about 3 weeks to arrive
Didn't have any problem using the website and got all the emails for updates about my purchase

Products used:
Sneakers

Shipping
Quality
Thumbnail of user prabhdeepg1
1 review
0 helpful votes
August 31st, 2021
Verified purchase

Great service providers for international shopping, even the shipment process is Soo simple, will be informing my family and friends. Thank you!

Thumbnail of user lb893
1 review
0 helpful votes
October 27th, 2023
Verified purchase

Overall great service, has been reliable thus far. The only thing I'd note is that it's quite invasive to have Stackry open parcels without express permission - other forwarding services do not do this. I'd be hesitant to send anything delicate or of high value through Stackry, as I'd worry that it might get dirty, broken, or tampered with.

Thumbnail of user andrewc1150
1 review
0 helpful votes
February 10th, 2021
Verified purchase
Thumbnail of user romand41
1 review
0 helpful votes
December 14th, 2021
Verified purchase
• Updated review

Easy to use, so far I have been satisfied. Great option when US sellers refuse to ship abroad. Will return in the future.

So far Stackry hasn't let me down yet
August 22nd, 2020
Verified purchase
• Previous review

So far Stackry hasn't let me down yet. Makes it possible to buy things that do not ship to Europe. Let's hope this great service lasts.

Thumbnail of user danielt512
2 reviews
0 helpful votes
September 18th, 2022
Verified purchase
• Updated review

Stackry is BRILLIANT love it! But the new website design has a bug that needs ironing out. I'd have to open the customs information tab 3 or 4 times just to use it once as the scroll bar does not always appear so you input the info then cant scroll down to submit so you have to cancel and do it all again. Very frustrating

Decent service
June 2nd, 2020
Verified purchase
• Previous review

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From the business

Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!

Business Highlights

  • No membership or signup fees
  • Consolidate packages to one shipment
  • Shop any retailer in the U.S.!

Company Representative

Thumbnail of user representatives
Steve S.
Problem Resolution Supervisor
Typically responds within 8 days

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