SSENSE

I bought a pair of Converse shoes from SSENSE and because the fit was not right, I needed to return the item. I did not know this company is based in Montreal, Canada and had to pay international shipping and export fees to return the item which came close to the purchase price of the item. It also took weeks to get a refund. I now think twice before ordering from SSENSE unless I am certain I will keep the purchased item. A suggestion to SSENSE: consider having a US return address/office to keep customers coming back or offer return shipping to your headquarters in Canada at a wholesale price.

I have seen and Looked at the website but I have not bought something on the website so right now I rate it 3 stars because it looks real but I have not bought anything from there yet.

Had trouble with delivery on my first order back in Oct of 2021 but once again it has happed! They will obligate you to pay for "express shipping"... for GOD knows what reason. In my case it was $15 but I've heard people have had to pay more then that unfortunately... they say it takes them two business days OR LESS to process order & that is completely NOT true, then when you email them because 3/4 business days have gone by they respond in an automotive email saying "due to high volume orders they can't prioritize YOUR order"... I've never asked them to prioritize anything, IT IS STATED ON THEY'RE WEBSITE IT WOULD ONLY TAKE THEM 2 BUSINESS DAYS! So they basically lie to costumers & clearly don't keep they're word about anything they have stated on the website about how they're delivery method works. Sad because this website sells good stuff but are total morons, they should wave delivery fees every time they don't keep they're word. I'm own a business myself which is why I take this delivery matter serious.

Shopping was easy, tax free, fast shipping. But they don't insure or have the item delivered with signature required which I think is necessary when item is over $500. The package was simply dropped off at my front door where people could easily just take off with it. I felt that my package was not worthy of a signature required and was unhappy when I saw this and ruined my entire experience with this company.

Need more steps to finish my purchase
Especially call your bank... to get the 6 numbers...
This is very troublesome
Its never happened on other websites.
I shopped on your store twice.
At the first time, you said you need the 6 numbers, I thought it was because the first time!
Did not expect its everytime!
Really inconvenient

Please allow me to give the feedback, I bought a Gucci GG Belt received a very quick process, but no Gucci box protected~ only bubble paper and a small carton outside, May I know why there is missing Gucci box? Thank you so much

The parcel should come with return papers as I've found it very hard to return my package and also with the cost of delivery I expect a free return

I did get my refund but not into my credit card account, i was advised to open a PayPal account and that's where my refund was paid.

I got what I ordered and the product was in perfect condition. However, SSense did nothing to make me feel that I'm a valued customer.

Canceled the order before it even shipped out.
But the order shipped anyway. (Can't be mad about prompt shipping I guess.)
But now I have to wait for the item to land, then I have to wait for SSENSE to receive the item back, then wait a few more days after that for a return to be processed.
Approximately 3 weeks for a refund.

You provide a lot of hot-fashion items with fast dhl services, but actually i think it make the cost high, let try SF express for china area thanks

I ordered ADIDAS ORIGINS on your website in the sale season. I usually wear 7.5. The shoes are like 8 or 8.5. I read your return policy. It's a hassle to return the shoes and order new ones because the price was up again and I need to pay the shipping fee. You should note the shoes have bigger size than other shoes on the webpage.

I wish a little more thought could be put in the packaging, it was fine but could have been presented better eapecially for a designer clothing shop

I received size 71/2 men's. But I was able to return and receive a refund in a timely manner. Thanks. I liked all of my experience, except the part about the size. Thanks again.

Shipping could do better made me worried because the app says arrived but it still havent shipped out and could be faster it took longer than 7 days

I've only ordered from them three times but everything worked out fine for me with shipment to the US. No extra customs hold ups, no duties due, no delays. I have not tried to return anything, however.

Hi there!
Well, this is my first time order from SSENSE today and I hope everything's go well, I am from Australia and it wasn't easy for me place that order thought, because it costing me quite a bit. Compare USD$$ to AUD$$ too get the free shipping over $500 USD. From what I see, have a lots of unhappy customer about this website SSENSE, hopefully I won't ends up that way. Cheer G'day

I got my new pair of Valentino shoes but they did not inform me that there is an international shipping cost!

The only problem i had was they kept cancelling my order with out telling me but phoned up and i believe it was Remey was very helpful, he went and placed my order with my over the phone once placed got to me within 3/4 days so very good

I got my legit Moncler tee (it was authentic and it came)
But some white stripes over the tee. And damaged a little bit.
Did it in the washing machine and got most of it out.

I give Ssense a 6,0

Can they please give filter by dress for outfits so that we don't have to go through so many outfits

The final priced they showed should be the final price. Not when I get the item & the courier asks for me to pay the taxes.

I enjoy the site, the clothing ideas. But twice now I've ordered clothing items from what appears to be off shore manufacturers and had a disappointing experience. The clothing does not look at all like the photos or they arrive with such delay. I will never order from brands not based in the U.S.