• Sprint

Sprint

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Overview

Sprint has a rating of 2.3 stars from 251 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sprint most frequently mention customer service, several times, and last month problems. Sprint ranks 137th among Mobile Phones sites.

  • Service
    34
  • Value
    32
  • Shipping
    20
  • Returns
    19
  • Quality
    28
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
9
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I like Sprint's phone but their customer service is not so good.
How would you rate Sprint?
Top Positive Review

“Sprint Software Support person Ashley Positive Feedback!”

MORRIS W.
9/21/20

Good afternoon to everyone that work for the Sprint Mobile Cellphone Company Customer Center. I do hope that all of yous will have a very wonderful Monday ok smile. In ending I want to tell all of yous that Sprint Software Support person name Ashley was so very very very Professional Helpful and very Caring when I called in to ask her to delete one of my phone links that I wasn't using anymore and she did very very quickly and successful ok smile. Last of all Ashley has very very very very Excellent Communication Skills and she loves her job too and JOB WELL DONE ok smile. Now from both of us to all of yous Ashley is always a very Positive Representative for the Sprint Mobile Cellphone Company that she works for day in and day out and all of yous take care smile. Sincerely Angela Hansen Morris W Conway Jr

Top Critical Review

“Sprint's bad customer service”

Nupur J.
6/6/23

Unhappy with Sprint overall. I reached out multiple times to the customer service to have my phone unlocked. They kept saying they had but they hadn't unlocked the phone due to which I had to pay extra money to a third party to get the phone unlocked. They were not at all helpful and wasted months of my time, money and energy. Also, when I asked to speak to a supervisor, the agent was rude and didn't connect me. I wouldn't recommend them as their customer service is bad.

Reviews (251)

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Reviews that mention popular keywords

customer service (87)
Thumbnail of user morrisw33
1 review
0 helpful votes
September 21st, 2020

Good afternoon to everyone that work for the Sprint Mobile Cellphone Company Customer Center. I do hope that all of yous will have a very wonderful Monday ok smile. In ending I want to tell all of yous that Sprint Software Support person name Ashley was so very very very Professional Helpful and very Caring when I called in to ask her to delete one of my phone links that I wasn't using anymore and she did very very quickly and successful ok smile. Last of all Ashley has very very very very Excellent Communication Skills and she loves her job too and JOB WELL DONE ok smile. Now from both of us to all of yous Ashley is always a very Positive Representative for the Sprint Mobile Cellphone Company that she works for day in and day out and all of yous take care smile.
Sincerely
Angela Hansen
Morris W Conway Jr

Thumbnail of user jamiem49
1 review
0 helpful votes
April 1st, 2015

I switched from Tmobile to Sprint recently and got the BEST DEAL on both my plan and my new phone... AND... they cut my bill in half!

Thank you!

Thumbnail of user alexandraa18
2 reviews
0 helpful votes
December 1st, 2016

Great phone service, Sprint has been breaking records with their great deals on phone, Such as getting upgrades every 3 months, leasing a phone or getting out a phone for only 5dollars monthly. Unlimited Texting and calling with 4g high speed internet. I have great service every where i go able to share hotspot and fast internet also. I also a LG tablet under line getting 1GB of internet monthly

Thumbnail of user gistbya
8 reviews
14 helpful votes
March 7th, 2013

Clear is a WiMAX, INTEL PROset/Wireless. Everywhere internet...

66 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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