Sprint

Sprint manufactures junk Tablets which stops working within two weeks. It doesn't turn on. When I do buy a tablet which does work, it will not download any apps in the Google Play of Samsung Galaxy Store. Unscrupulous, unethical business.

How diappionting given mislead and misinformed information. For my daughter deployed. Customer service given different info. Did even fix the problem was you pay all the money. So she can come home to base with a working phone active so as you pay right? Sprint That so disappointing! Sad more than mad. T-Mobile will suffer from your actions! That little money is worth your. Reputation.

Unhappy with Sprint overall. I reached out multiple times to the customer service to have my phone unlocked. They kept saying they had but they hadn't unlocked the phone due to which I had to pay extra money to a third party to get the phone unlocked. They were not at all helpful and wasted months of my time, money and energy. Also, when I asked to speak to a supervisor, the agent was rude and didn't connect me. I wouldn't recommend them as their customer service is bad.

Wait times are horrendously long. Customer service is usually polite but I always get someone who's outsourced so there's inevitably a language barrier. Calls take way longer than they should -- the last two calls I made should have taken 15 minutes, tops, but they stretched out to 45+ minutes. Seriously considering switching my service because I am just so consistently frustrated.

I have been with Sprint for 6 years and never experienced the type of service I have today. I have been on the phone for 3 hours to try and restore service and pay my bill. They just transfer you from person to person with no clear direction of what is to happen. You can't get a superior on the phone because they are also dealing with calls. It's unacceptable and this has been the worse since the merged with T Mobile. Making a payment has never been this hard or restoring service. I will not be spending money with this Company any longer. I suggest you do not either.

Having been with sprint for approximately 20 years it's most definitely time to leave. Terrible service, terrible customer service. I was put on hold for the answer to a question I had just asked, but couldn't hear. Instead of repeating the answer I got, hold please. REALLY? And the music was as terrible as everything else. I literally muted the music it was so bad. I'd rather keep checking for a human, than listen to crap music. Sprint, you are terrible. Quit pocketing your billions and hire qualified personnel! I'd give zero stars if I could.

I have been with sprint for years, why cause they will literally make things up as they go to charge you, they was switching to T-Mobile, have not yet received a sims card for months from them, threatened to shut my services down I was able to make calls but had no WiFi, and still charged full services when I have called about the sims card, I finally switched phone services and they are wanting to charge me 3 bills. Always been on time

Our bill for four persons in family plan is $225 monthly. We went to their office and call several times,but unfortunately they did not do anything for us. Customer service is very bad and they don't care about the customer service. No responsibility, no respect, no fair. I don't recommend to anybody, and I want to switch to t-mobile.

I've been with Sprint for 19 years and never had any problems until they merged with T-Mobile. I just upgraded my phones only because Sprint gave me free iPhone 13 Pro but when I went into the T-Mobile store at 4100 General DeGualle in New Orleans a Ms Hanna over charged me and added a phone line to my account without me being aware and charged me 480 dollars when I should've only paid 70 dollars after checking my receipt and looking over my agreement they put my signature on the 3rd phone line like I purchase a new line. I can't wait to return to that store because they all are COLD busted and I'm filing a complaint people always check your purchases never trust no one to do the right honest thing.

I have been 2 different stores today and was told to dial 611 regarding a $30 fee they have been charging me for months for a phone that's been paid off for over a year. I have now been on hold for over an hour all to try to get to the bottom of a fraudulent charge. This is asinine. I would not suggest anyone use sprint

In January 2016 i joined sprint since I was getting a discount through my company discount. In March I tried cancelling since i never have service at home, I was told
1) they would contact a technician to check anthena nearby
2) was difficult to reach customer support after calling since time they opened to time they closed, getting transferred and disconnected 5-6 times a day for days
3) I was told I didnt have to pay cancellation fee since I wasnt getting service I just had to present to local sprint, once I showed up to local sprint they tell me i had to pay cancellation fee for tablet and phone
4) sprint customer service tells me they cant cancel my subscription until I pay the remaining balance
5) I paty everything by April, later in October I get a letter from collection agency
6) I try to pay collection company and show them my balance of $0 and they wouldnt take my emails or letters,
7) years later it ruins my credit score for having a balance that was for a phone number with my name but a different carrier not sprint. Sprint gave away my name and number to someone else!

I tried calling support team and never got a hold of anyone

I left Sprint last year and they put me collections for my last bill. They sent no communications, was told I would get a call back at least 3 times over 2 months and still nothing. They are a predatory company.

Purchased sprint phone service 2 months ago have been lied to and mislead my rate is not what I was quoted at purchased the quality of calls is unacceptable told it would be better now with t mobile untrue customer service needs to be contacted several times due to poor customer service people made several calls been on phone many hours no farther ahead with my problems it as if they do not care looking to go back to at&t

I have been talking with customer service every single month since January. I closed my account last January and they keeping send me bills in relation with the account. I have all the screen shots of the conversation with Sprint and in all the conversations they apologized and promised to me to solve the problems and nothing happen. This month I received a letter from collection in relation with the debt, I tried to call them and the number provided for the collection company does not exist. Of course I will not pay a debt rhat I not have and if they continue I will sue the company. This is unacceptable. This is the worst company in the US.

I called sprint/t-mobile to get my service activated and I was transferred 15 times to various departments. No one knew what they were doing nor spoke English. The call dropped after I was on the phone for almost 3 hours. The rep did not call back, then when I called back the rep was nasty and unemphathic, and hung up on me! If I could rate no stars I would.

1 star customer service. Changing my service after 8 years. Waste of money never again will I recommend.

My telephone service was canceled by my stepson I've been two and a half months trying to get it back on now they want me to pay off my full contract almost $400 which is the biggest scam ever and not put me back on my budget I never canceled my service beware this is nothing but a rip off they refuse to contact me and talk to me about my service I contact them several times they got enough to make a freaking book I have never been disappointed in a phone service in my life do not get a mobile phone service from Sprint

Offered me two promotions last year and have not honored either of them. Bill has been wrong every month and today they said you were never eligible for a promotion and theres nothing we can do. I joined a contract with them under false pretenses and they have treated me as if I were a liar or stupid ever since. Awful company, will get out as soon as I can.

I had issues when my due date was moved to the 5th instead of 13th. Had been paying late. Contacted sprint may 2020 to see what I could do. May bill was paid. Cycle change and now sprint is billing me again for May and June making my bill $324.24. This changed how my bill looks since they change my cycle. Sarah V. Executive Services Analyst Had refused to go back and look at conversations I've had prior to making changes. All she cares about is making me pay for my May bill. I even provided screen shot were customer service from sprint said I paid 5/11 yet they refuse to fix charges. Instead she mails me bill which I didn't ask for that. I said provide charges and payments as I know I didn't have past due in May. They refuse to go back to conversations I had. All they keep saying is I changed my cycle. If I would have bee. Told changing your cycle we are charging you double I would have never done it.

Sprint terrible service and charged me for phone I didn't use.management terrible I will definitely be canceling service

I just wasted 40 minutes with THREE separate Sprint clowns, all asking the SAME questions I had just detailed. I give up. After 8 years, I'm switching...

Been a customer for 8-9 YEARS. Last year, I was offered 2 "free" watches with the exception of $15 service fees for each. Funny thing is - there WAS a monthly product payment for each watch.

Well, I just switched to Xfinity. My final bill for Sprint (T-mobile) was $316 as opposed to $177. Spoke to a rep for 20 minutes. Initially asked if it was for cancellation. The rep denied it and told me for 20 minutes "it is a charge for each phone." Phones are paid off, no over-data...so what for the phones? What could possibly make my bill go up $120? She kept me on the phone for 20 minutes to finally admit they were cancellation fees.

Not sure if it was that she didn't want to talk to the next caller, or what. 8+ years, and they charge me a cancellation fee? Got "free" watches that I had to pay for for my loyalty? Wasted 20 minutes of my life telling me "the charge is for the phones" as if I didn't know I was talking to a phone company?

So long, Slimy Sprint.

Sprint and T-Mobile are the absolute worst carriers in the US. Not only do the reps in the store lie to make their store money, corporate just keeps ignoring. If you value your time or money you will avoid this company at all cost