sposamore.com

Ordered my wedding gown with sposamore - it arrived 2 inches short - wrote E-Mails but very bad customer service reply, just saying its my fault and they can do nothing - I even told them I will pay for alteration but they just replied I should order a new one.
Very disappointing, stay away and buy somewhere else.

AMAZING DRESSES.
I bought 3 dresses from this page, and they have all been wonderful, I love the dresses and the service is very good. I'm going to be buying many more dresses from here for sure. Totally worth the money! LOVE IT
Made in italy

I got a great experience, good quality dress exceeding expectations. Highly recommend accurate sizing very happy. Excellent to deal with, thank you A+++++

I absolutely love the dress that I ordered. It looks exactly like it did in the picture and it arrived three weeks after I irdered it. Everything was perfect. Thank you so much and I absolutely recommend this website.

I love sposamore. The dress is beautiful. From Italy. Customers perfect shipping perfect fabric perfect

To everyone who is currently searching for a wedding dress and considering to purchase one online, you must avoid sposamore.com. I have purchased a wedding dress from this website myself, because I was initially impressed with the photos from the company's website, where it was officially stated that the products are manufactured in Italy. Little did I know that this company only tries to copy designer dresses, using workforce from China. I have nothing against the workforce from China, there may be extremely qualified people who can create decent dresses in that region, but Sposamore is definitely not one such example.

Not only that the dress I ordered looked nothing like what was promised on the website, it was also poorly tailored, had the wrong dress size (even though I provided the correct measurements) and the over result looked cheap and unfit for a special day such as a wedding. After confronting Sposamore, I was not only unable to get my money back, but was also threatened with a lawsuit if I would write an honest review about the overall purchasing experience. The customer service responsible did not even address my questions, but instead responded aggressively as soon as I confronted her point by point. Needless to say that the dress arrived all the way from Hong Kong (China), instead of Italy.

So to sum it all up, every bride who decides to buy a dress online does needs to intuit a few risks, but what is impossible to intuit is when a company lies about the provenience of their products, the way they manufacture them, and also about the extremely poor customer service that is the equivalent to speaking with a cardboard box. This has been my experience with Sposamore.

Sposamore do not reply when a customer wants to know more about their products and services.
This is what I have experienced from my contact with the support center at Sposamore info@ sposanovia

I have asked Sposamore the questions to get an idea about the company products services etc.

I sent an email to customer service that is located at the website and available to any one and got a clear reply that the email arrived at their side and they will answer ASAP.

This was 9 of April 2018. Today we have the 27th of July and I have not received any answer.

The message that i sent is below.__________________________________________________
Your message has been sent successfully.

Message: Hello.

I am thinking of purchasing some items from you.

As you are an Italian company in EU, I like you to clear a few points before I place my order
Is the fabric made in Italy?
Are the designs by Italian designers?
Are the item tailored and produced in Italy.
Do you ship from Italy/ EU?

BR. AR

Order ID: -
Product:
Attached file: -________________________________________________

As an upcoming customer, I should get the correct and clear answers on every point when I ask. The lack of any answer to such simple questions is may indicate SPOSAMORE is hiding something about how they really conduct business.

Bad customer service, with English that is clearly written by person that have roots in China, due to the spelling mistakes.

The contact person Simona lied to me from the start.

Before buying my items, I asked by email, if Sposamore items were really designed and produced in Italy. Simona from Sposamore confirmed that products are designed and produced in Italy, and therefor I assumed the product would be produced and will be coming from inside of EU. This would have also avoid vat and tax, not if as there were coming from outside of EU.
See file 2. Italian Wedding Dresses Start side på Sposamore
See file 3. Krævende på mål til kjole selvom jeg bestilt size 36
Please download the file and not the thumbnail to have a clear look of the evidence.

My order came from China HONG KONG by DHL not ITALY.
See file 3. Krævende på mål til kjole selvom jeg bestilt size 36.
See file 8. Shipping label from China awb *******
See file 9. Shipping label back to China awb *******
Please download the file and not the thumbnail to have a clear look of the evidence.

There is nothing mention that the product will be produced and shipped from China. NOT what I was promised and ordered.

I confronted Simona and told her that was not ok and I will not want this product. Due to the items being Chinese and coming from outside the EU and not as promised from Italy. DHL demanded me to pay tax and import charges, making the total on this Chinese product as expensive as the items in my local shop. So a big rip-off due to the lies and misleading information from Sposamore Simona.
See file 10. Why it is cheap to send from Italy to china and back again to EU
Please download the file and not the thumbnail to have a clear look of the evidence.

After several mails with Simona getting nowhere. I concluded from all the emails and documentation that I have in hand:

-The company is Chinese, and probably copy international products and is shipping them from china.

-There is nothing Italian about them, only the website and the PO BOX Address in Italy. This is where the address of the website points. To a POST BOX office service. In addition, google address points to two different places with no connection to any physical store. You cannot see any physical store on google street view.

-The English in the emails is clearly by Chinese person using some kind of translator and not being familiar with the basics of the European languages.

- The DHL document clearly shows the origin of the item is HONG KONG, therefore reinforces my argument about Sposamore's origin.

- There is no reason to send items from Italy to China and back to EU with an excuse that the shipping will be cheaper. On the contrary. Sending from EU to China will cause transport costs from Italy to China and from China to EU. In addition, China will demands on all incoming products customs and VAT on arrival to China. Therefore, the so-called savings by sending from China as Sposamore claims is the reason for sending from China to EU makes no sense. Not to mention that all products coming from outside of EU are subject to VAT and customs duties. Therefore, reason for sending from Italy to China and back says itself, is not profitable for any parties and make no common sense.

Today I got a threat in an email from Sposamore to remove my reviews from the internet, or they will sue me. The copy from the email is below:
See file 11. First threat to remove my review.
Please download the file and not the thumbnail to have a clear look of the evidence.________________________________________________________
You have made a negative review on the trustpilot website. If this review is not canceled immediately, our lawyers with offices in Denmark will contact you. We will file a complaint about you and ask you for compensation of 10,000 euros when you publicly accuse the name of our company saying that our company is not Italian

We advise you to delete any reviews made on Trustpilot and on site jams immediately

Spent 24 hours and the reviews will not be canceled, our lawyers with legal office in Denmark will start with the complaint for defamation of Sposamore brand

Greetings

Administration_______________________________________________________

Clear and simple. Do not buy a thing from Sposamore unless you want Chinese produced knockoffs and pay tax and VAT on your order. Also, do not trust what they say as I have learned the hard way. Nothing that comes out of Sposamore is true.

Additional shocking truth about Sposamore's way of exploiting their customers:

Regarding my order: It came from and was send back to address supplied by DHL, which is:

HX circuit Technology CO LTD. Ms. Zeng Bao Hong. Bulding A17. The second Industrial Zone of Fuwei Community, Fuyo EET, Baoan District, Shenzehn Hong Kong. Phone *******. The sender have an Ltd. company called Zeng Bao Hong Ltd. The address is located north of Hong Kong city.

I lost 511 Euro, due to trick/loophole that Sposamore use and exploit somehow.

I am in contact with Paypal to understand what happened since I cannot get my money back. On the Sposamore web site it states in the main page with big letters Protected and refunded" and "Italian tailoring". However, it seems nothing that they enforce. It is just selling gimmick to mislead, fraud and rob people.

Under Terms and Conditions of use - Return Policy Sposamore state:
If you arent satisfied with your purchase: You MAY BE eligible for a return or exchange depending on your SITUATION. However, the on the website with big banners they claim the opposite protected and refunded and 100% money back.
See file file 2. Italian Wedding Dresses Start side på Sposamore
Please download the file and not the thumbnail to have a clear look of the evidence.

The above statement about return policy make sposamore Return Policy weak if not existing to the customer. There are more alarming paragraphs in Terms and Conditions that make sposamore unfavorable to buyer from for a customer and they will have their way every time making any complaint or return not possible.

It looks like Sposamore is putting fake reviews around the internet. I will not be surprised if there are many more fake reviews created by sposamore. Notice, how they were written, and you will recognize a pattern that is clear to a person mastering any European languages. Just have a look at Trust pilot reviews. All of the positive reviews are fake.

UPDATE 25-04-2018: I just noticed a new email in Italian from Papace Mauro stating: The 24 hours i had to remove my review from Trust pilot is due. I will therefore, be charged by Sposamore lawyer in my area the coming days. These threats again show the truth about Sposamore dont do any professional and good business practice, but deals with customers by mislead, scam and rob people and if there is any complaint the will threaten them.
See file 12. Second threat to remove my review and start of lawsuit.
Please download the file and not the thumbnail to have a clear look of the evidence.

UPDATE 26-04-2018:
I have investigated the real reason behind Paypal siding with Sposamore by calling Paypal.

Paypal protection will never apply, if the order is marked as custom in any way "all Sposamore orders will be marked custom as default ".
I have presented Paypal with the misleading information "emails and DHL documents", Showing Simona from Sposamore confirming, the products will be designed, produced and shipped from Italy, and the DHL document showing the order coming from Hong Kong and going back to Hong Kong. However, there is nothing that can be done at Paypal side. Even if that on Sposamore website it states 100% paypal money back guaranteed

Therefore, I concluded as all Sposamore designs will be always marked as "custom", a complaint would never ever turn in favor of a customer. Always in favor of Sposamore. Even if one can prove and document that Sposamore have been misleading and lying to a customer. This will apply for all payment methods available for Sposamore website.
Under Paypal protection3.2 Exceptions, states the purchases NOT covered among other are: Purchases of custom made items.

UPDATE 18-04-2018: According to the https://whois.easycounter.com. Mytopreview.net that Sposamore promote on their web site owned by SPOSAMORE, Mauro Papace. Therefore, you will find many fake and positive reviews, about them. My review were deleted from the site without any warnings. Apparently, Sposamore is in the business of faking reviews all over the internet. The trust pilot site has also many fake reviews by Sposamore.
See file 14. Mytopreview.net whois
Please download the file and not the thumbnail to have a clear look of the evidence.

UPDATE 06-05-2018: I was emailed by mazia mari < *******@gmail.com >. She is claiming to be the marketing director of Matrimoniodafiaba.it Claiming that Sposamore is Italian company that designs, produce and ship from Italy to China and then back to EU, because it is cheaper to ship this way "With a chines shipping company called DHL" I must therefore remove the review that I posted or the will sue me.
She points out that they have physical stores in Rome, Milan, Torino, Florence, Palermo. There is nothing to be found anywhere. On more lie from fake account created by Sposamore.
See file 13. Anonymous email from third party to remove email or they will sue
Please download the file and not the thumbnail to have a clear look of the evidence.

Update 12.05.2018
All the reviews and comments that I have put on the internet that have connection to google such as google maps, Youtube etc. even the sites that I logged in through using my google account were censored and removed without even telling me. Any search for the word Sposamore is no longer possible, if I am logged in to google related products.
Sposamore must be paying google to let Sposamore site come higher in the search results and for advertising the site on google. Therefore making them a paying customer of google. In addition, this is more important to google then the truth.

Update: 15-05-18: The VAT register number for Spasamore: *******0650 is a one man company and there are no other employ in the company. In addition, the company code is designated as an AGENTS involved in the SALS of textiles, clothing, fur, footwear and leather goods.

The sites vestitidasposaeconomici, vestidosdenovias, matrimoniodafiaba, sposanovia have same VAT number, phone number, uses the same box office service address, and registered online to Mauro Papace. In addition, many blog sites containing word Sposamore is put out by them. For example sposamoreforum, sposamoreforum. Myblog, esperienzesposamore. Wordpress, opinionisposamore. Wordpress, sposamoreopinioni. Myblog, recensionisposamore. Blogspot, esperienciasposamore. Wordpress, sposamoreesperienze. Myblog, abitidasposaeconomicisposamore. Blogspot, sposamore. Blogspot, onestarlife. Wordpress, abitidasposaecerimonia. Myblog, abitidacerimoniaeconomici. Myblog, ilvestitodasposa. Blogspot, onestarlife. Wordpress, matrimonioo. Blogspot, recensionisusposamore. Myblog, vestitibattesimobimbo. Blogspot, Therefore, they are the same site as Sposamore.com and you can expect the same from them. Source: easycounter & Whois

Furthermore, miamastore website have many of the exact same text in terms and condition. In addition, uses the 100 % money back guaranteed trap. The site points to the same town were sposmore is located and have the same CEO "MAURO", which is same as sposamore, & CO. All the mentioned sites are hosted on the same server.

UPDATE 02-10-2018: I received recently a fake treat from the commissariatod ips claiming that I will get sued. The email came from for a different website then commissariatod ips in a word document which is clearly fake. I contacted commissariatod ips and showed them an email. They will investigate this fake treat with sposamore as a suspect in faking letters from an official government organization. Let's hope they can shut this fake Chinese organization down.
Please see attachment Polizia Postal for the above fake threat

A documentary is being produced about sposmaore and their scamming and threatening ways. When the documentary is finished it will include all documentation showing this sposamore criminals dirty tricks. The documentary will be posted all over the Internet. Please search SPOSAMORE & CO THE SCAM CHINA COMPNAY

The facts are clear: BE AWARE OF BUYING FROM SPOSAMORE. MADE IN CHINA, PROMOTED ON THE WEBSITE AS DESIGNED, PRODUCED AND SHIPPED FROM ITALY. AND 100% MONEY BACK GUARANTEED IS A SCAM.
1. Sposamore promotes itself on the website as an Italian tailor and when
Asked by email, but ship Chinese items from Honk Kong, not Italy as they
Claim.
2. Sposamore mislead customers when asked by e-mail.
3. Sposamore promotes at it site, the customer is protected and refunded.
However, this is a selling gimmick. Refunds will never happen.
4. Sposamore promote 100% full money back guaranteed when paying with
Paypal. However, marking the items as custom, Paypal will never refund.
This is used as loophole to defraud the customers due to paypal terms
Clearly state, no refund if the item is custom.
5. Sposamore threaten customers with lawsuit if they are not satisfied and
Write reviews that exposes there dirty tricks.
6. Clear pattern of Chinese persons writing all emails with translator
Software.
7. Sposamore is faking reviews all over the Internet and the best prove is the
Site MYTOPREVIE.NET that is owned by them and is promoted on their
Website. They have removed my negative review on their site.
8. Same pictures of items on Sposamore can be found on the internet. At least
Two dozen web shops have the identical pictures on their site by searching
With google picture. Enforcing the claim, that Sposamore sell Chinese mass-
Produced items and not tailored in Italy.
9. Google maps is pointing at one place in residential area, the listed adresse
In google points in other place with NO shop to be seen, and the website
Points to a box service office.

The company should be called, CHINAAMORE.COM or SCAMAMORE.COM