SportsMemorabilia.com has a rating of 4.76 stars from 651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SportsMemorabilia.com most frequently mention customer service, timely manner, and birthday gift. SportsMemorabilia.com ranks 1st among Sports Memorabilia sites.
Sarah was truly great to provide reassuring info that the item I ordered will arrive via UPS tomorrow. As said to her on the phone, it was not only her technical efficiency getting the info, it was the warm and friendly manner in which she handled the phone call from start to finish. Sarah truly epitomizes the essence of excellent Customer Service and Fanatics is lucky to have her. Thanks again, Gary Davis
Horrible company and customer service. I've tried placing an order twice and every time they automatically cancel my order and ban my account, it makes no sense. They keep telling me to check my information but EVERYTHING is correct from the name to the billing phone number, it's spelled exactly how it is with my bank and still they will not fix this issue, it's an absolute disappointment, I've taken my business elsewhere. This has also happened to several of my friends who tried to purchase autographed jerseys. Save yourself time and the hassle and go elsewhere that's not a fanatics.com/sportsmemorabilia/nbastore company.
Although Sports Memorabilia had issues fulfilling my order which caused a long delay with these items being shipped, Lilly from customer service went above and beyond in making sure that this did not slip through the cracks. Lilly provided outstanding customer service in providing timely assistance.
Products used:
Baseballs and display case
Sarah was truly great to provide reassuring info that the item I ordered will arrive via UPS tomorrow.
As said to her on the phone, it was not only her technical efficiency getting the info, it was the warm and friendly manner in which she handled the phone call from start to finish.
Sarah truly epitomizes the essence of excellent Customer Service and Fanatics is lucky to have her.
Thanks again,
Gary Davis
Products used:
Celebrity athlete signed and framed photo
I have purchased before from Sportsmemorabilia and never had any issues. This is my first experience with an issue and Cristin was great! She resolved it quickly and responded quickly! Thanks Cristin.
Ruth was very helpful and contacted me ASAP, with the answer to my question.
I should not have to add
Hello Flo,
Thank you so much for the positive review! We truly appreciate your feedback and look forward to the opportunity to serve you again in the future! Best regards, Shane
I am a first-time buyer of SM and they were very responsive providing excellent service. I ordered a print for my wife's birthday and Shakira promptly followed up, making sure the shipping service was such that it would arrive on time for her birthday. I would recommend Sports Memorabila for any sports fan; nice selection of product, good communication and great customer service!
I phone-ordered an autographed photo for a gift, and the service was informative and prompt. The selection of products was impressive, and I easily found what I wanted. I had concerns about the autographed sports memorabilia market, but my questions were thoughtfully answered. Thanks for the great service!
Tip for consumers:
Easy to search for and filter products.
Products used:
Autographed NFL picture.
I would give their website 7 out of 10 stars because they really need to improve it so you access information on the status of your order. I called in and the automated system told me my order was still processing so I talked to their agent Connie which I'm going to give her 10 stars. Connie was super helpful and a pleasure to talk too. Most customer service agents you talk to anywhere everybody knows they are oh hum but Connie made it a pleasure and so helpful. She told me my package was shipped and where it was it and emailed me the tracking number.
So sports memorabilia improve your website and recognize your great customer service agents. Connie will probably make me a repeat customer.
Thanks again Connie!
Received a package that had been damaged and corresponded with Cristin. She gave me simple and accurate instructions on what to do. I very quickly got a replacement which was perfect. Cristin could not have been more helpful! Thanks!
Products used:
Football display case
Quick and excellent customer service from Shakira through live-chat to *******@FINLAND! I can really recommend and she was great! =)
My order was never delivered and Cristin in Support took care of obtaining a replacement for me. I really liked that she kept me informed each step of the way as to the status of the replacement. Extremely happy with Cristin's support & will not only order from Steiner Sports again in the future but will also recommend them to anyone looking for sports memorabilia.
Products used:
Sports memorabilia
I worked with Cristin on a simple mistake/replacement 'issue' on a hologram placement on a gift ordered for my husband on our anniversary and it was an ABSOLUTE PLEASURE. Communication was fantastic, questions were answered and the process was completely painless and fast. I feel like customer service is lacking in so many places and I can't say enough good about my experience with Cristin. 10 stars!
Absolutely fantastic site for autographed memorabilia.
And a Miguel will go thr the extra mile to give you the best shopping experience.
Tip for consumers:
Questions answered intelligently and fully.
Products used:
Signed must memorabilia
Cristin was absolutely excellent and fixed my issue in no time. I had received a defective product and Cristin got a replacement sent out to me within the week! On top of that, Cristin was incredibly responsive and provided me with all of the information I needed! Easily one of the best customer service representatives I've had!
Products used:
I used a signed puck and a display case. The display case came with a flaw and that is what Cristin corrected in less than a week. It really meant a lot because it was a birthday present!
Cristin is a true asset to SportsMemorabilia.com. She addressed my concerns immediately and followed up with me promptly to keep me informed every step of the way. Her sincere nature shined through as well; I could tell she was genuinely happy for me when my issue was resolved. This was my first experience with Sports.Memorabilia.com. Thanks to Cristin, it won't be my last!
I had an issue with the tracking number of my item, I contacted costumer service and Shakira helped me out all the way until it was resolved.
Her responses were fast, kind and helpul during the entire process.
I can not thank her enough.
Cristin did a fabulous job helping me fix an order issue! Original order did not arrive in time for a gift, but Cristin solved my issue!
I had a buying hiccup and decided that I didn't need one item. They took the time to track it down but unfortunately it shipped out. No worries they offered a free label to send it back. And credited my account right away. Thanks Shelby
The framed jersey we ordered (which was the last one available) arrived damaged during shipment. The Company immediately offered to cover the cost to have a local framer re-frame despite the fact that the cost to reframe was nearly half the price of the item. Since our son really wanted the rare framed jersey and we could not find a comparable replacement, we couldn't have been more grateful. It's worth noting that the Company resolved the issue and refunded the cost of the frame within minutes, making this one of the best experiences we have ever had with customer service for an item purchased on line.
Tip for consumers:
Incredible customer service
Shipping was super quick and support was very responsive and helpful. Cristin answered all my questions and provided excellent support!
Tip for consumers:
If you've got your eye on something, check back regularly for discount offers. I waited a few days and ended up getting a nice discount
Products used:
Autographed album
I was fortunate enough to be in contact with Shelby Coyle from sports memorabilia. As i received a damaged photo she quickly and promptly resolved my case. I received a reasonable credit for damaged photo as such photo had some sentimental value to me. I can not say enough about her professionalism.
Sincerely
Michael DiMarzo
Genevieve was by Far the warmest, most kind person I've ever had the pleasure of doing business with. And I say this in spite of encountering a quite-less-than-smooth website ordering experience. Without Genevieve, I doubt I'd return to your site. But knowing Genevieve's there & knowing any issue would be handled with such concern, I'm sure to return when in need of a sports gift. Thank you Genevieve! Your very presence is a gift.
I'm stationed overseas, the mail issue can get a bit complicated and frustrating. However, after not receiving my package I contacted the company and Terrence was quick to respond and keep me updated about my package. Thankfully my husband's Christmas gift arrived in mint condition! Thank you Sports Memorabilia for providing a great product and truly amazing staff. Terrence is the epidome of excellence!
At first JSA declined the authenticity of the Messi autographed picture. However, after taking another look, JSA V. P. JameS Spence III Has confirmed that the picture is Authentic. Sports Memorabilia staff have been great working with me and I have purchased several other items that have been authenticated. I will continue to trust and buy...
Tip for consumers:
Trustworthy, honest,
Products used:
Messi autograph picture
We back all of our items by our 100% authenticity guarantee. I was unable to locate an order under this name, please assist us further with locating your order. Thank you
As a new customer, this was my first interaction via e-mail with Sports Memorabilia. I was pleasantly surprised at the prompt response to my inquiry. I am most impressed by the quality of service I received from Fan Advocate Lexi. I have had many awful experiences with other companies that have made me skeptical to doing business online. Lexi restored my faith in customer service excellence. I will purchase from
SportsMemorabilia.com in the future and I will definitely tell others about the
Company's superb customer service. Kudos to Fan Advocate Lexi!
Shelby Coyle saved the day! My "Russian Machine Never Breaks" Ovi Puck was lost in the mail... I called up and Shelby had another puck on the way in what seemed like within hours! I've done what I think is a lot of business with Sports Memorabilia since thanks to Shelby!
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Hello Gary! Thank you for reaching out, and we are grateful for the positive feedback! We are so happy to hear that you had a great experience with your most recent order with us! Courtney