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SportsDirect

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Overview

SportsDirect has a rating of 1.26 stars from 344 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SportsDirect most frequently mention customer service, next day, and wrong size problems. SportsDirect ranks 114th among Sporting Goods Other sites.

  • Service
    109
  • Value
    94
  • Shipping
    93
  • Returns
    89
  • Quality
    88
Positive reviews (last 12 months): 4.3%
Positive
2
Neutral
0
Negative
45
72
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • And customer service is sucks can't speak to no 1 everything just leads back to FAQ.
How would you rate SportsDirect?
Top Positive Review

“Great prices for rare items.”

BRADLEY P.
1/23/24

In spite of all the negative reviews I have made several purchases from Sports Direct Online. The prices were excellent. The items were rare and impossible to locate anywhere else at a price anything short of extortion. Yes, the shipping is expensive but more than made up for by the bargain prices. Don't blame Sports Direct for high shipping prices - that's just how it is. Every order I received exactly what I had ordered. Excellent tracking and very quick international shipping. I would not hesitate to purchase from Sports Direct again. Thank-you for reading this review. Cheers.

Top Critical Review

“Appalling service!”

Dasha C.
1/24/24

Will never be using this company again! Ordered 2 pairs of joggers, received only one. Raised a query straight on arrival, was asked for pictures of parcel and missing item?!. Provided pictures! Was told that the item has been registered by the scan machine at the packing facility and definitely sent to me?! Is it another Horizon malfunction?:-(. And, in the end, was basically called a liar for £15 joggers! Wow! Sports Direct! What an experience! Never again!

Reviews (344)

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Other

Reviews that mention popular keywords

customer service (130)
Thumbnail of user bradleyp273
1 review
0 helpful votes
January 23rd, 2024

In spite of all the negative reviews I have made several purchases from Sports Direct Online. The prices were excellent. The items were rare and impossible to locate anywhere else at a price anything short of extortion. Yes, the shipping is expensive but more than made up for by the bargain prices. Don't blame Sports Direct for high shipping prices - that's just how it is. Every order I received exactly what I had ordered. Excellent tracking and very quick international shipping. I would not hesitate to purchase from Sports Direct again. Thank-you for reading this review. Cheers.

Products used:
Shorts.Shoes.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lukee65
1 review
1 helpful vote
February 28th, 2022
Verified purchase

I recently ordered some sale items from Sports Direct (a jumper and a polo shirt) - I ordered a size up in the jumper and my usual size in the shirt, both fit nicely. I had great customer service from both the Sports Direct Facebook page and the Sports Direct customer service email team. The products arrived in NZ quickly. Will definitely be ordering again.

Service
Value
Shipping
Quality
Thumbnail of user cj403
1 review
0 helpful votes
August 1st, 2023

Great communication

Great postage

Great service

Asked for a size 3 but got 3.5

Still fits so a very happy son

Products used:
Curry 8’s

Service
Value
Shipping
Quality
Thumbnail of user alanr62
2 reviews
11 helpful votes
October 27th, 2017

Opened up my parcel ordered from sports direct.It contained two polo shirts Both had £5 sale tags on although I was charged £6 and £5.25.One of these shirts was bundled up in the parcel, not in a plastic bag and smelling of damp. Customer care had some excuse about the prices, but after two requests to answer my inquiry regarding smelly unpackaged shirt. I told them that I had washed it and kept as it's too much bother to send it back.The last I heard was some silly member of staff asking for an image of shirt. I said what was the point after it had been washed. Still waiting for answer. Very poor customer care.

Thumbnail of user dannyc24
24 reviews
76 helpful votes
February 10th, 2015

Sportsdirect can help you stay HEALTHY and WEALTHY.

We all like a bargain, don't we? We all like a good quality bargain, yes? Well I've shopped at Sportsdirect a few times now and have found their prices second to none. Now some of you will say. Ah! Sportsdirect is only for youngsters, it is all trainers and them tracksuit thingies. You know them stripey (druggy) trousers. Yes they do do them and they also do do the stripey tops to match, if that's what floats your boat. They also do (or do do, if you prefer) a whole range of apparel, yes good clothes for everyone from eighteen to eighty, or even nineteen to ninety, and those among us who are, walkers, joggers, runners, cyclists, swimmers, skiers, boxers, etc, etc, etc...

In my last and fairly recent order I purchased several "Slazenger" brand T shirts, these were priced at between £2.00 to £3.00 each. The quality of these is excellent, made of a good material and they fit like a glove. No, no, they fit like a well tailored T shirt. Phew! That was close, you want gloves to fit like, er gloves, and I expect the ones they sell do, or even do do.

The only negative points I would raise about Sportsdirect are, online delivery is charged at £3.99 on orders under £100.00 (would be nice if they could offer free delivery to one's (posh eh!) nearest store). Also their stores are so full of stock, you can struggle to find what you want but apart from that they are, very, very good.

Tip for consumers:
Try and place an order over £100.00, then you get free delivery.

Service
Value
Shipping
Quality
Thumbnail of user arwine
2 reviews
3 helpful votes
September 5th, 2018

Fast shipping, awesome support and great products, its a great website to shop on and you won't regret!

Thumbnail of user dib10
1 review
0 helpful votes
June 17th, 2018

I placed an order online and it was delivered very fast! I would recommend their services to anyone!

Thumbnail of user patriciad32
1 review
2 helpful votes
December 25th, 2014

Ordered a regatta jacket Friday 19 Dec for standard delivery service in Ireland Order was delivered 23 Dec. I was not at home driver called me enquiring my whereabouts he agreed to leave parcel next door with neighbour. Excellent delivery service and jacket was perfect at a fantastic price. Will be ordering again.

Thumbnail of user erspyp
2 reviews
7 helpful votes
January 2nd, 2014

Fast (DHL) deliver and excellent quallity branded products at especially low prices. Have ordered 4 times and everything was great! Thank you SPORTSDIRECT!

Thumbnail of user gregb286
1 review
0 helpful votes
October 17th, 2018

I have been ordering on Sportsdirect for the past 6 years and I never had any problem whatsoever, always arrived on time always what I have ordered.

Thumbnail of user rebeccaw187
3 reviews
0 helpful votes
December 18th, 2018

I was very surprised when I ordered from sportsdirect and received clothes that were far better than what I expected for the cheap price and shoes as well. I ordered off season so got everything very cheap I had no problems with them all at. I have ordered three times now and got everything I ordered and the correct sizing to.

Thumbnail of user markot6
2 reviews
1 helpful vote
May 24th, 2015

Best online shop of sports clothing ever. I bought a lot of clothing, sports shoes and accesories from them. Fast shipping and low prices for quality stuff. Only stars

Thumbnail of user dinkiew
2 reviews
2 helpful votes
December 19th, 2017

Served by Gail, very pleasant, helpful and informative, nothing was too much trouble,

She is a real diamond.
From Mrs Dinkie Waller, 2, Tower Cottages, Barnham, IP242ND.

Thumbnail of user andrewg51
2 reviews
0 helpful votes
Thumbnail of user juliad18
3 reviews
4 helpful votes
December 26th, 2014

I recomend it to everybody! Excellent items, excellent prices, excellent service!

Thumbnail of user irenep7
2 reviews
2 helpful votes
May 23rd, 2014

IT IS VERY GOOD COMPANY. I HAVE ORDER 3 TIMES IN THE LAST MONTHS AND I AM VERY SATISFIED... I TRUST THEM...

Thumbnail of user susanr125
2 reviews
0 helpful votes
October 19th, 2016

Love this place, great prices & delivery to Ireland within a couple of days. Email updates on delivery progress makes it all easier & a pleasure to shop here.

Thumbnail of user berlinc1
1 review
0 helpful votes
February 3rd, 2016

The boxing shoes were awesome, they were a present for my girl.
They looked more than perfect.

Thumbnail of user dobree
2 reviews
3 helpful votes
May 15th, 2016

I love them very much. It is a serious site, I bought many times from them. Cheap and quality products. Emmy

Thumbnail of user robertl264
1 review
0 helpful votes
March 27th, 2017

Was in the Fort Kinnaird Edinburgh store and can, t praise Garry enough, he was so helpful and went out of his way to make sure I was happy, please make sure he knows how much I appreciated his care and attention thank you again, *******@gmail.com

Thumbnail of user belmae
1 review
0 helpful votes
November 7th, 2016

I am dressing myself for casual and training for about two years. There is many things to buy there and I don't regret single penny that I spend on SD :)

Thumbnail of user maxs44
1 review
1 helpful vote
November 10th, 2013

These guys are great! They delivered wrong size to me (I live in Ukraine), but they solved the issue pretty quickly. I was refunded for the mistake.

Will definitely order from them again.

Thumbnail of user veronikaj
4 reviews
8 helpful votes
April 15th, 2014

I am a great sport fan and I love the offer the have on sportsdirect. You can buy quallity thing for less money. They cover all the sports you would dessire.

Thumbnail of user kevind52
10 reviews
6 helpful votes
April 22nd, 2015

I've been ordering stuff from Sportsdirect.com for me and my entire family and only once there was a product missing and they refunded me right away.

I don't get it why some people hate them, sure, if you buy a 0.05 $ shirt it won't be of high quality, but I like even the 1$ Slazenger shirts! Good god it's 1$!

I've been pleased of their services.

Thumbnail of user gregoryb36
9 reviews
20 helpful votes
February 11th, 2019

I have ordered many times from overseas and always received my orders within7 days. Though UK size are a bit different and I had a couple of surprised, this was more my fault than theirs. Prices are attractive and some products are exclusive to the site.

Tip for consumers:
try to visit often, some very good deals pop up sometimes for just a couple of days

Products used:
shoes, short, jeans, t-shirts- pullover

Service
Value
Shipping
Returns
Quality

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