SportsDirect

They shipped me the wrong order... only one item in the 5 item order was what i actually wanted. Been fighting with them on email for 4 weeks and getting nowhere. WHY?

I ordered a scooter and helmet through sports direct and the order got approved straight away and the money deducted from my account.
I received an email from SD advising when delivery would take place. The delivery date came and only the helmet arrived. I asked the Hermes driver whether he knew anything about The scooter and he said no. Fair enough, I thought maybe it is to follow. When I looked at the paperwork that came with the helmet, it read as though the scooter had been delivered so I emailed the cs@ email address. Days passed and I received no reply. I emailed a second time and the same thing, a few days passed and no reply. I tried to call the cs number and the answerphone said an adviser will be with me shortly, 10 seconds later it said they were all busy and the phone line went dead. I tried again the next night- same thing. The next day I got a text from Hermes to say that a parcel was been delivered. When I got home, a neighbour had kindly signed for it and mentioned that she told the driver she would sign for the package but was not excepting responsibility for its condition... the parcel, was completely battered and was been held together with brown sticky tape and sellotape. It looks herrendous! Haven't bothered to even see what state the scooter is in- it was suppose to be my little boys birthday present and I'm definitely not wrapping that up!
Still no response from the emails and tried to get through again on the phone tonight and again nothing.
Really disappointing.

Sent boots back for sending me the wrong size. They proceeded to reship the same size boots despite numerous emails and facebook messages.

After sending the boots back a second time it has been resolved

Items unavailable but still payed huge postage. In the past I have shopped with Sports Direct and been happy but my recent experience has been more than unsatisfactory. I wanted to purchase a wetsuit for my son. Found one and also a few smaller ticket items which meant that paying the $53 postage made it worthwhile (the savings of the wetsuit compared with NZ prices). I ordered, payed, received confirmation email and then another email saying wetsuit was out of stock. I would not have purchased the other items without the wetsuit so I wanted to cancel the order. After 4 days they emailed back to say sorry, order was already processed and they couldn't cancel. They refused to acknowledge that I felt ripped off, I am now paying $53 postage for a hat and a few other small items I would never have bothered purchasing from there if i wasn't getting the wetsuit. What I'm saying is, be careful if you are relying on a 'big ticket item' being available to make your purchase worthwhile as they obviously don't always correctly state if they are available. Not happy, will definitely not be purchasing again unless I strike a fee shipping day.

I ordered a pair of shoes UK size 7 EUR size 41, and the shoes I received were EUR size 40.5.
I complained that the EUR size was incorrect on their website, and they told me that it was only advisory, and not reliable.
But nowhere in their terms and conditions it is written that the EUR size is advisory.
Anyway, they refused to acknowledge their mistake.
So, the lesson is to not trust their EUR size, and check it elsewhere before ordering.

Heard from a fellow housemate who works in Sports Direct that due to their zero hour contract practice where the Manager will approach a particular staff whilst at work and tells that staff to go home if the shop is not busy inorder to cut back on labour cost.

Therefore there is zilch staff loyalty to the company which in turn breeds malpractice in order to improve their take home pay. One such practice is to maximise their sales of insoles which apparently the company gives a high bonus per sale of these items.

In order to get a customer to buy insoles for their new shoes purchase, the staff will purposely not offer the correct size asked by a customer, EVENTHOUGH if that size is in stock, but to advise the customer that they only have the next size up followed by a suggestion if the customer gets a pair of insoles, the shoes will fit perfectly!

Therefore next time you're told this porky pie in sports direct, laugh and move onto the next shoe shop!

Bought rackets, racket balls and goggles. Ordered 19 May, 2017. Informed me would be 25 August for delivery as no racket balls. So I cancelled the racket balls and got at the end of June. I was never refunded the racket balls even after repeated emails.

They do not even reply when you email them.
They removed things from my order, 3 Slow-Cookers, which I had ordered as Xmas presents, saying that items were not for international orders, but they leave the same postage cost, which should be very reduced once the 3 heavier items were not allowed to be posted.
How unfair.

Why do sportsdirect staff not contact their courier on behalf of their customers when their parcels go missing?

I recently ordered shoes online but when I went to buy them the price changed to higher then what they were advertised for, the price only changed when I clicked to buy them, this is false advertising and very sneaky marketing and such bad customer service also.