SportChek.ca

I received a workout shirt from my son for Christmas. It was wrong size, so I tried to return it. The original tag is on the shirt. They won't allow me to exchange for a different size because I don't have the original receipt. Very poor policy. I'll try to avoid shopping there if at all possible.

Leaside store, no sales help in the hockey equipment area. The person at the point of sale does not say hello or smile. Triangle rewards does not work. As requested on the sales receipt I went online to complete a survey. I received a generic looking email saying I had to contact the Triangle rewards department to have my issue resolved. Great, homework. Thank you. The email did no address the service issues.

Sammy was so helpful tonight! I was looking for a new travel coffee mug that had specific specifications and she went over and above to find me exactly what I needed.

Thanks, Kate

I wanted to buy a pair of Reebok shoes which were very comfy and fit me 0erfectly so I asked the sales rep to find them so I could purchase them.He was a few minutes before coming back and stating he has them in the store but couldn't find them and that he was "sorry"...I was at least expecting him to help me find another pair that's similar or give me some ideas but no, he just stood there "oh'ing and "umm'ing" as to what he should do next then he walked away...needless to say I didn't even bother shopping there again for my attire
Absolutely useless staff at Sports check at Mayfair mall in Victoria BC

Package was delivered timely. However, the packaging was poorly done (box was way too big) resulting in spillage.

I put a $200 order in one of the items with the wrong size so I ordered the item again this time I had to pay for individual shipping they sent me the wrong item again that was twice I go to the store to try to return it they will not refund my shipping. They said it was my mistake. I ordered the wrong size. I said I have six emails here all of them say The size I ordered can you prove to me where I ordered the wrong one she turns the screen around and says here it says small medium I said at the top of the page it says returning. Yes, I am returning a small medium because you sent me the wrong one they make me wait in the store 20 minutes while they go into the back to Phone the warehouse I said no you do not need to phone the warehouse while I am here you refund my money then you phone the warehouse to find out why they would make a mistake, they have no way to return your shipping fee in the store. If you order online and they ship you the wrong item you are supposed to just bite it with for the $9.53. I phoned the head office and they did give me back my money, but can you imagine being in a store being a 60-year-old woman and being told that you made a mistake when you have six emails that say you ordered a certain size and they sent the wrong one it was a bunch of kids. Most of them had English is a second language and they were rude. I will never I don't care what it is never shop here again.

I ordered two shoes last November 2023 and until now Janury 30,2024 I still haven't receive any refund! Its very frustrating and very disappointed with the online order of SPORTCHEK! DONT ORDER IN THIS ONLINE AGAIN!

I would avoid buying from them at all costs. Their online order flow does not notify consumers of their return policies exceptions and instead they bury the terms on their website. What consumer will scour their website to find them before they order? Plus they do not even bother to deliver via email those terms to consumers with their order confirmation and invoice. Sketchy business practices and zero customer service. Their complaint process caused me to have to explain the same thing multiple times to different people and also repeat what i put in writing. Horrendous consumer experience. AVOID AVOID AVOID

I went to Sport Chek and Ordered online Shipping from my house and I don't know why Not PTP powertube elite mini green Not match properly jeez... Wow weird hmmm

Ordered first time on line, had gone in-store prior,to find out most inventory and sizes were online, so went into the stupid mistake of ordering, size of sandal / slides wasn't the perfect fit, stepped in store to return to be told," shipping cannot be refunded". In haste when ordering thought they had a normal return policy which was the fine print, shipping will not be returned. Stupid, ridiculous, absolutely theft and modern day thuggery nothing else. Buyers beware, stick to the places you are familiar with to shop, they deserve 0 business. Disgusted. Sizes aren't available in store, fall in the trap, order, return, they keep shipping cost. Seriously? You could think of a better way to scam people.

Do not get gift cards from here I ordered some from my rewards points and because I never used them for a year they turned inactive and now I've reached out twice to costumer services and they said there is nothing they can do. The first day they told me that they just needed to be activated and the next time they said there was nothing on the cards WHAT A SCAM now I'm out $225 and no one will anything about it. DO NOT call them they are in no way a help to anything they don't care about their costumers! Even gave them all the all the numbers and pins for the cards. Nothing will help you they are crooks.

Received an empty box, no Garmin 66st GPS inside. Called customer service, told a refund processing in 1 - 2 days. Investigations called to say it takes 1 - 2 weeks to investigate, and maybe someone sent the box without the 'display model'. I said I didn't order a display model.
$#*!ing $#*!s, I hope they go bankrupt, horrendous customer service, and they evidently have a major theft problem at their warehouse.

I received a completely different colour and product from what I ordered online. I was advised when I called they were out of stock of what I ordered so I had to inconveniently return to a store to get a timely refund. Only compensation I was offered for my time and gas money was a 15% off voucher for a future online purchase. Told them to keep it because that won't be happening lol

I ordered a pair of golf shoes online and 2 days later received an email saying my package was delivered only it wasn't! I have a porch-cam and can prove that no one was there an hour before or after the time they said it was delivered. Also, they don't use a reputable delivery service so for all I know they didn't even bother to ship it out. Just a big scam - do NOT use their online services. I'm now out $120 and don't have any shoes for a tournament this weekend. I hate you sportchek.

Purchased a pair of new Keen boots online on Dec-28 for $200.
Received them on Jan-4, so shipping was not bad. But, its all downhill from here on.
The boots were previously used, yes, that's right see the photos.
Called customer service they told me to take them back to the nearest store which I did on Jan-5.
They refunded me and then the store placed an order for another pair via their online system that I paid for in store. They said the new boots would be shipping to me direct.
Two days later on Jan-7 I receive the boots and they are the exact same ones I received the first time! What the heck!
I call customer service again, I was on hold endlessly as the agent tried to figure out how to deal with this (not his fault, he tried his best). I was on the phone for over 2 hours in the end I asked to speaker to a supervisor and was forwarded to someone in their retail division and basically was told to take them back to the store.
What a run around, just unbelievable. Their business systems are very poorly organized, it appears staff are not adequately trained to deal with customer returns and with checking merchandise before it is shipped out. And how is it even possible they ship out the same pair of boots? Lack of communication, between managers and employees? I have no idea.
I purchase many items on line, by far this has been the very, very worst ever customer service experience I have ever had to deal with, just terrible.
I will never purchase anything online from them ever again.
In fact I am now reluctant even to visit any of their stores.
I gave one star because that's the lowest but perhaps also because I managed to squeeze a 10% off online only voucher from them which, I may never use but someone else may enjoy if they so choose.

I recently went to sport check to sharpen my expensive figure skates that I use for professional skating. The guy was very rude to me and took over an hour to sharpen them. When I picked them up, I noticed scratches all over and a type of oil on the boot itself. I decided to bring them in to a professional figure skating store and they told me that the blade was completely ruined and skate stores would not accept them cause the tail was completely rounded. Those skates were new and I got them about a week before. The rounded tail unbalanced the skate. If you have figure skates, do not trust them with your skates.

Every time I shop at sports check, I regret walking through their doors. Consistently their products are at a significant markup comparatively to stores of similar products. Almost always if you look at an item at sports check you will find the product cheaper at competing stores or online. Anytime I have purchased an item from sport check I have almost always regretted my purchase. Please for you own sanity and for the health of your bank account shop somewhere else.

Their soccer balls are very bad! I only used this ucl ball 3 times and their was already lots of ripped spots. I really recommend u NOT to buy their soccer balls. VERY BAD SOCCER BALLS DONT BUY!

Take some over a month to return your money even after you have return the stuff in due time there's stuff is substandard do not purchase from sport check their division of Canadian tire thieves! Never buy from sport chek! Their customer service agents are rude and demeaning! They don't want to help I guess that's what they are trained to do. 0 stars for sales 0 stars for service and 0 for product quality!

Online order status is "Package Status: Shipped". After 2 weeks the UPS tracking status is "Label Created".
Sent an e-mail to customer service, they do not answer. I use to buy online from different vendors but none have this predatory behaviour. I'll never buy from this company again, online or in store.

I wish I could give 0 rating or even Negative rating.
I noticed other reviews where people are complaining about RUDE/UNPROFESSIONAL behavior by Store Manager. I am pretty sure it would be Albert. But my question is what is SportChek management is doing about customers complaining about RUDE Store Managers.
The worst customer experience at this store. I usually purchase a lot of items online but always check the return policy before buying. In this case I went to this store to return couple items due to sizing issues. I was told the manager has to approve the return even though the items were purchased couple days ago. The store "manager Albert" was the most disrespectful and rude person you can think of. He quoted "protocol " which has never been enforced before and the manner which he was talking was so demeaning. I requested him to make an exception for me as I have difficulty walking and his response was "exceptions are treated as Red flags at that store ". What kind of store does that? I am not sure how this kind of rude unprofessional behavior is shown by a Manager. I hardly go to this store due to some previous experience at the same store but unfortunately this is the closest step to my home. The store manager had no manners, showed zero respect towards a disable person. I would NEVER visit this store and would ask everyone to shop from stores where the managers and staff have courteous behavior and respect towards the customers. The manager's behavior was a classic example of discrimination against Asian customers.

I inadvertently made a mistake on my when placing an order on line. I phoned customer service to fix it and was told that there was no way to fix it nor could I cancel the order. I would have rated their customer service as 0 as I'd say it's nonexistent.

Mid-August 2020, I brought a pair running shoes online. It arrived within a week, relatively fast shipping! However, the interiors of both shoes have lots of animal white hairs, and the bottom of the shoes show black marks. They looked like floor model or have been worn by a cat or dog owner. In the middle of CV-19, I'm not to happy with this purchase. And I'm not comfortable to return them neither.