• Spokeo

Spokeo

Overview

Spokeo has a rating of 1.96 stars from 1,332 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Spokeo most frequently mention phone number, credit card, and customer service problems. Spokeo ranks 157th among People Search sites.

  • Service
    461
  • Value
    478
  • Shipping
    150
  • Returns
    224
  • Quality
    416

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 16.5%
Positive
14
Neutral
1
Negative
70
121
See all photos

What reviewers want you to know

Positive highlights

  • Through Spokeo I was able to find a phone number listed under his name in the Washington, D. C. area.

Critical highlights

  • They will defraud the elderly and steal money from your credit card too.
  • When I looked, I was advised that there was no information for this email address search.
How would you rate Spokeo?
Top Positive Review

“Some great people 😃”

Denny R.
1/12/24

I made a mistake and signed up for the 7 day trial for 0.95 cents. I called customer service and spoke with a very nice lady named Jessica who took care of canceling my order for me. In fact, she did such a professional job and was so helpful that I asked to speak to her supervisor in order to compliment her. I spoke with Justin, ID#1541, and told him how impressed I was. Now the reason I canceled was because the person I was trying to find, a long lost friend, the phone numbers they provided were both disconnected.

Top Critical Review

“A child could find better results”

Ashley S.
10/30/23

I purchased a free trial in order to find some information on a specific person I know well. The site advertises thorough "deep diving" searches that will shock you by the information they will present to you. Spokeo's "deep diving searches" couldn't even find the last 2 addresses this person was registered at. Nor could they even find their Facebook page which you can find from a SIMPLE GOOGLE SEARCH. Total waste of time, Spokeo is stealing consumer's money.

Reviews (1,332)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (120) email address (50) phone number (182) time search (14)
Thumbnail of user ashleys2090
1 review
6 helpful votes
October 30th, 2023

I purchased a free trial in order to find some information on a specific person I know well. The site advertises thorough "deep diving" searches that will shock you by the information they will present to you. Spokeo's "deep diving searches" couldn't even find the last 2 addresses this person was registered at. Nor could they even find their Facebook page which you can find from a SIMPLE GOOGLE SEARCH. Total waste of time, Spokeo is stealing consumer's money.

Service
Value
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Ashley:

I received your complaint to the Sitejabber.com page for Spokeo, on October 30,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user dalefaustin
1 review
0 helpful votes
March 9th, 2024

Their website offered free searches, and when I finished answering a long list of questions, Spokeo then would only provide the information requested with a fee. They are scam artists!

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Hello Dale:

I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on March 9,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

Please note, Spokeo currently does not offer demo access to full results. I'd recommend exploring our basic search functions, which provides a preview of the kind of information that we offer and the social media networks we support at no cost.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user bw326
1 review
2 helpful votes
January 28th, 2024

The information on my search was ridiculously wrong! I informed the site on this and heard nothing back. I requested the cancelation of my subscription and thought I was done with this company. WRONG! A few weeks later, I was charged almost $30 for services I had canceled. When I asked for a refund they offered less than $12 instead of the entire amount. WASTE OF TIME AND MONEY! And customer service is HORRIBLE

Service
Value
Returns
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Hello There:

I received your complaint to the Sitejabber.com page for Spokeo, on January 28,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

Please note, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Regarding cancellations, Spokeo subscriptions can be canceled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.

Furthermore, please note that canceling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user georgep1756
1 review
0 helpful votes
February 28th, 2024

Tried to use this service to try to find information on an old friend. Information I received seemed suspect so I tried it using people I did have info on. What I got back was absolute garbage. For example, it showed my current address at a location where I had not lived for 14 years. It provides email addresses that are dead links. This service is a total scam. Do not use it.

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear George:

I'm so sorry to hear this! I received your complaint to the Sitejabber.com page for Spokeo, on February 28,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user irishserina
1 review
3 helpful votes
January 13th, 2024

Beware of Deceptive Practices

I recently had an absolutely nightmarish encounter with SPOKEO and I feel compelled to share my experience to warn others about their unethical practices. I signed up for their services, only to find out that the information provided was inaccurate and misleading.

Upon discovering the issue, I contacted their customer service number, and the nightmare escalated from there. The representative I spoke with, although seemingly nice, had no intention of resolving the matter promptly. Instead, she placed me on hold not once, not twice, but a mind-boggling four times, each time promising that her manager would handle the situation.

Here's where the situation reached its zenith of absurdity. When the manager finally took the call, their response was nothing short of shocking. In a display of astonishing rudeness and disregard for customer concerns, the manager effectively told me, in the politest terms possible, to go jump in a lake. The manager capped off this delightful exchange by hanging up on me.

This level of disrespect and lack of professionalism is beyond comprehension. It's disheartening to encounter a company that not only fails to deliver accurate information but also treats customers with such disdain when their errors are brought to light.

I strongly advise anyone considering SPOKEO to think twice. Their sketchy sign-up services, coupled with a customer service experience that would make a masochist cringe, make them a company to steer clear of. Save yourself the frustration and headaches, and find a business that values its customers and upholds basic principles of honesty and integrity.

The Male Manager that the female handed me off to would not provide his name and hung up on me. It is no way to do business and only hope that this post helps someone else before they give their money to this soon to be black listed, sketchy operation.

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Serina:

I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 13,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user ziedh1
1 review
11 helpful votes
November 9th, 2023

This service entices you with the promise of delivering results before payment. However, after paying the initial fee of 0.95 USD, no results are provided. What's worse is that you unknowingly subscribe to a 29.95 USD monthly plan without prior notification, and there is no option for a refund. Beware of this service; it is a scam with no genuine results. Avoid it to prevent being deceived and losing your money.

Service
Value
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Zied:

I received your complaint to the Sitejabber.com page for Spokeo, on November 9,2023 regarding our service, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

I'm sorry to hear this. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials or services that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged

- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)

- card type(s) (Visa, MasterCard, etc.)

- any other email address(es) (other than the one used to contact us)

- if PayPal, the email address associated with the PayPal account

- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user wandak206
1 review
1 helpful vote
February 15th, 2024

Deceptive practices, overpriced, information not current. Customer service is a joke. Been verified much better.

Response after the fact from Spokeo perfect example of much talk, no action. No change in opinion.

Tip for consumers:
Beware of pop ups on site.

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Hi there, Wanda:

I'm so sorry to hear this! I received your complaint to the Sitejabber.com page for Spokeo, on February 15,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

Please keep in mind that we currently only support names, phone numbers, and addresses in the United States. However, our email and username search is universal and covers all publicly accessible profiles on social networks supported by our system, including international social media profiles. Furthermore, additional search types and features, such as Court Records, Historical Records, PDF downloads, and increased search quotas are available for additional charges in addition to your base service. I apologize if this was unclear.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

Please note, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Regarding cancellations, Spokeo subscriptions can be canceled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.

Furthermore, please note that canceling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user susanp3279
1 review
1 helpful vote
February 7th, 2024

I've requested a basic search and was charged for an enhanced one because the payment page kept going backwards and forwards.
The majority of the information was about neighbours which is really not important. Save your money and go somewhere else. Customer service was not helpful either although they replied!

Service
Value
Shipping
Returns
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Hi there, Susan:

I received your complaint to the Sitejabber.com page for Spokeo, on February 7,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user stevel2479
2 reviews
1 helpful vote
December 22nd, 2023

They billed me $29.95 even though I canceled immediately!
Warning do not use Venmo they will hit your account and tough to get it back ……

Tip for consumers:
Absolutely a rip off.

Service
Value
Returns
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Steve:

I am truly sorry to hear this. I received your complaint to the SiteJabber.com page for Spokeo on December 22,2023 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please note, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Regarding cancellations, Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.

Furthermore, please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user tylerf410
1 review
2 helpful votes
January 23rd, 2024

Deceptive billing practices, misleading advertisements but excellent customer service to handle their many complaints. This is a Mickey Mouse company so stay away. There are many better resources out there so do your homework.

Service
Value
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Hi there, Tyler:

I received your complaint to the Sitejabber.com page for Spokeo, on January 23,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

Please note, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Regarding cancellations, Spokeo subscriptions can be canceled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.

Furthermore, please note that canceling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user corinnep76
1 review
0 helpful votes
March 15th, 2024

7 day free trial will automatically be charged 29.95. Didn't even give me an email for the person I searched. It did however give me his 73yr old mother's information. They haven't lived in the same town for at least 15 yrs. Google will give you more accurate information for free

Service
Value
Returns
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Corinne:

I received your complaint to the Sitejabber.com page for Spokeo, on March 15,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user davidw7461
1 review
1 helpful vote
January 20th, 2024

I tried Spokeo one time. I had an address and was looking for residents and phone numbers. The names of every resident were bogus. The phone numbers were all for different people who lived elsewhere, or for businesses, or not in service. Completely useless.

Value
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear David:

I received your complaint to the Sitejabber.com page for Spokeo, on January 20,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user swg8923
1 review
2 helpful votes
November 20th, 2023

I hated giving 1 star. Should be negative 12 stars. Awful trickery luring you into paying.95 for an address but in the small print is a monthly subscription. After purchasing the one address for.95 it asked if I wanted a monthly subscription and I clicked no. After 7 days was charged 29.95. What a rip off. DO NOT USE SPOKEO

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Sandra:

I received your complaint to the Sitejabber.com page for Spokeo, on November 20,2023 regarding our service, and I am happy to assist in resolving this matter.

I'm sorry to hear this. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials or services that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged

- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)

- card type(s) (Visa, MasterCard, etc.)

- any other email address(es) (other than the one used to contact us)

- if PayPal, the email address associated with the PayPal account

- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user jamd7
1 review
1 helpful vote
December 21st, 2023

Spokeo automatically enrolls you in a subscription package without telling you. They will auto-bill you and refuse to return your money. You have been warned.

Tip for consumers:
They will auto bill you without warning.

Service
Value
Returns
Quality
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Jam:

I received your complaint to the Sitejabber.com page for Spokeo, on December 21,2023 regarding our service, and I am happy to assist in resolving this matter.

I'm sorry to hear this. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials or services that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged

- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)

- card type(s) (Visa, MasterCard, etc.)

- any other email address(es) (other than the one used to contact us)

- if PayPal, the email address associated with the PayPal account

- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user janiec148
2 reviews
1 helpful vote
January 15th, 2024

The automatic redirects on That's Them to the Spokeo service are seriously annoying and disrespectful. No one - absolutely no one - is going to sign up for a service that is so clearly oblivious to the need for basic courtesy. Just stop.

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Hi Janie!

Thanks for reaching out about this. While ThatsThem.com is a free service, it is limited by its search capabilities and quota. And once these are met, we graciously redirect to Spokeo.com that does cater to more diverse categories, search options, and high search quotas. I'm sorry if this was unclear.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user arletten3
1 review
1 helpful vote
February 3rd, 2024

UNBELIEVABLE! Did you know Spokeo can cancel peoples account for simply going to rental sites helping a friend find a place to live, and Spokeo pops up and if you don't use them or you use them then cancel your account because you don't need their service anymore they retaliate and cancel your account.? Talk about being totally messed up for a company for this is the craziest excuse manager Dave ID 11*** gave me, I am speechless. Beware when you use Spokeo they cancel for actually no reason at all and falsely accuse members of the dumbest lies I have ever heard of that is totally unbelievable. Use google pay or PayPal instead, they don't flag your account for going to rental places to look at potential places to live! Lmao

Tip for consumers:
SPOKEO needs to investitgate what total lies and false accusing me of something I did not do by one of their employees probably from them entering the data wrong on their end again looking at rentals for any reason is not againt the law! beware of spokeo they retaliate when you cancel them!

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Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Arlette:

I received your complaint to the Sitejabber.com page for Spokeo, on February 3,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

Once an account has been flagged for suspected use which violates our terms - which may have been related to your rental search - an account is flagged, cancelled and refunded. I would recommend you try searching for a FCRA compliant service. Again, I greatly apologize for any inconvenience caused by this process. You can read more about our Terms of Use, by visiting spokeo.com/terms-of-use

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user mg1078
1 review
0 helpful votes
March 3rd, 2024

These guys put you on automatic payment.
Without authorization.
This is how they get people money
Do not use this company.

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Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Hello There:

I'm so sorry to hear this! I received your complaint to the Sitejabber.com page for Spokeo, on March 3,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

Please note, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user christopherp1778
1 review
1 helpful vote
January 14th, 2024

Spokeo is just a facade to hide a monthly subscription. You pay for the initial search and then they automatically sign you up for continued service. Do not sign up for anything.

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Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Christopher:

I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 14,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user nuts4outdoors
1 review
1 helpful vote
November 29th, 2023

You pay 99 cents for a single search and one week later they hit you with a $30 monthly fee. I was lucky to use PayPal and stopped the theft in time.

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Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Richard:

I received your complaint to the Sitejabber.com page for Spokeo, on November 29,2023 regarding our service, and I am happy to assist in resolving this matter.

I'm sorry to hear this. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials or services that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user marsr2
3 reviews
9 helpful votes
October 15th, 2023
Verified purchase

I looked up people I know to see how accurate this is. I'd give it 0/10.
Addresses were ALL outdated to when they were living with their parents at least 4-10 years ago.
Email was often 10+ years old and belonging to another household member.
Financial information, when actually available, was for the household, a guess, for the wrong person, or just wrong. It doesn't offer ANY court or criminal records, no jobs, no social media that's actually correct.
What DOES it tell you? Their full name, family members, old addresses, and phone number. Sometimes e-mail, but rarely accurate.
You know, everything that you can find for free online.
My ex hasn't lived with his dad in 6+ years, but Spokeo thinks that he does. No mention of living with his mom for 2 years.
This service is worth less than 1 star.

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Mars:

I received your complaint to the Sitejabber.com page for Spokeo, on October 15,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user k.golub97
1 review
6 helpful votes
April 17th, 2023

2 years ago I must have signed up for a one time use or trial. Today I realized I have been billed for 24 months, which is $598! In the last 2 years I have never used their services. A company who continues to charge you even though someone does not use their services means shady business! The reason it went undetected is because in my transactions the charge is labeled as shopping. I'm am utterly sad and disappointed I lost so much money just like that.

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Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Valued Customer:

I am truly sorry to hear this. I received your complaint to the SiteJabber.com page for Spokeo on April 17,2023 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “SiteJabber.com - Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged

- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)

- card type(s) (Visa, MasterCard, etc.)

- any other email address(es) (other than the one used to contact us)

- if PayPal, the email address associated with the PayPal account

- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user ambarg10
1 review
0 helpful votes
March 14th, 2022

I was not notified about my free subscription ending and then I got a bill for $24.95 that was charged today so I contacted them about issuing a full refund because I wasn't goin to use their services and they only gave me a refund of $9.98.

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Value
Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Ambar:

I received your complaint to the SiteJabber.com page for Spokeo, on March 14,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. I apologize if this was unclear.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “SiteJabber.com Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged

- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)

- card type(s) (Visa, MasterCard, etc.)

- any other email address(es) (other than the one used to contact us)

- if PayPal, the email address associated with the PayPal account

- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user denisek851
1 review
0 helpful votes
November 30th, 2022

I don't even remember signing up for spokeo. It must have been a whim or maybe I thought I canceled but didn't. I saw the $24.95 charge on my credit card statement and had no idea what spoke was. I called them and canceled. I then researched in my email and found an original confirmation of signing up from back in June. $24.95 is way too much for this type of service even if I had used it more than once. Lesson learned, and remember to check your credit cards statements to catch these kind of money drains. Another complaint I have is there was never a follow-up reminding me that I had a subscription, asking my opinion of the service or flagging that my credit card was charged. I'm betting this company makes most of it's money on unused subscriptions like mine.

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Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Denise:

I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 30,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Thumbnail of user marilynh261
1 review
25 helpful votes
March 1st, 2020

I signed up and paid for a Spokeo report of myself. Imagine my surprise to learn I have a middle name! And relatives I have never heard of or met, even though they lived with me!
I contacted Spokeo to have these and other errors corrected, but was told there was no way of doing that. The only option was to delete my name and all (bogus) information from their website. So of course I did. In my experience, Spokeo is an irresponsible, potentially dangerous clown show.

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Hi Marilyn,

We very sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Due to this, we cannot guarantee data accuracy and our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site.

If you are not comfortable publishing your listing, you have the option of opting out of Spokeo. This can be done by clicking on the Privacy link located at the bottom of any Spokeo page, or by navigating directly to http://www.spokeo.com/optout.

If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).

Thanks!
-Spokeo Customer Care

Thumbnail of user alexanderm278
1 review
4 helpful votes
July 8th, 2020

*WARNING THEY CHARGE WITHOUT EVEN NEEDING YOU TO KNOW ABOUT THE SITE *
I spotted a weird charge for $24.95 in my statements. Looking further into it I found a previous charge for $0.95. I'd never heard of this site before but when looking further into it, I found that I was one out a million to have something similar happen. I'd never been on the site and had recently ordered a new debit card ate the time of the $0.95 purchase. The creepy part is the fact that I was charged as soon as I activated my card. This site was not my first nor was a purchase in the first place. I had to order a new card but have read reviews of them charging even when changing debit cards. Check your statements people. Spokeo is a bunch of thieves.

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

Dear Alexander:

We are very sorry to hear this.

Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left nchanged, were charged on the service's renewal date until disabled.

We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).

Thanks!
- Spokeo Customer Support

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Thumbnail of user spokeoi
Spokeo I.
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