Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
I decided to do a search of myself and was surprised at what I saw. Names of deceased former tenants or people whose mail I have gotten accidentally. The only one I know there is my now ex husband and they even had his age wrong. Having said this... that gave me bad vibes about this company. I don't know 95% of the people stated that I am associated with. I believe they got some information from the Postal Service! I recall seeing these names from getting these people's mail. Many of these people I learned from long time residents have either long moved out or died. I wouldn't give these people 1 cent... not even a 1/2 cent if they still existed. Total phonies!
After reading primarily very negative reviews I am glad that I did by the way, I will not be using your service, wow, do you know how many really bad reviews you have?
Dear Misty,
We appreciate your feedback. At Spokeo we try to do our best to provide the best product available to our customers. Unfortunately, for some customers, our services do not suit their needs. If you have any questions or concerns regarding our products, please contact us directly by calling 888-906-0850, or email CustomerCare@spokeo.com.
Sincerely,
The Spokeo Team
Used the one time charge option. Was charged 19.36 a month for several months before i even noticed. Called and cancelled next month another charge. Wife called and cancelled asked for a refund... 3-7 days never got a refund. Next month another charge. Called and cancelled ased for refund... 3-7 business days... still no refund. Called to cancel yet again was told the account was cancelled but never submitted for refund. Guess what? 3-7 business days! Im not holding my breath!
Dear Dan,
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way. For assistance with this refund please call Customer Care at 888-906-0850.
Sincerely,
Spokeo
I am in the service and was looking for a trusted site for work related information. I signed up for a free 30 day trial to see if it was what I wanted/needed. I had 1 more day to cancel if I wanted to but on September 11th They took $9.85 out of my account and there is another $19.95 pending. What?! I sent them an email and got nothing in return. I don't understand why is this a scam? I want my money back. Both of the amount's. I still had 1 day to cancel before they started taking unauthorized amount's out of my account. If I don't hear anything in the next 48 hour's I will get a hold of the security officer at my bank and I will call the Better Business Bureau as well as the authorities. Kathleen Barrett. Update. Spoke has taken care of the problem so I have changed my 1 star rating to a 4 star rating. Thank you Spokeo
Dear Kathleen,
Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Moreover, many sources do not refresh their data often. Our Terms of Use states that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Please feel free to contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience so we can assist with any questions or concerns you might have.
Thank you,
Spokeo
Went into this thinking that it would give me real information, but it didn't even come close. I get better results just googling information myself. So now I'm out 30 bucks for basically nothing. I would change my review if they offer me a refund or at least try to make it right. There's a lot of missing and/or inaccurate information that a kindergartener can find better... Not worth the price at all. Maybe if it was 99 cents.:/
**Edit** Well I called them and I must say that they did handle my concerns pretty well. They explained to me clearly the fine print. They also offered to do a search for me through the phone. I've cancelled my subscription without any hassle, but I still get to use what I paid for. For that, I'll give them another star. I won't use them again though.
Dear Amber,
Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Moreover, many sources do not refresh their data often. Our Terms of Use states that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Please feel free to contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience so we can assist with any questions or concerns you might have.
Thank you,
Spokeo
Only giving Spokeo 2 stars because they have well trained, professional customer service representatives - who are well trained to tell you that they are not giving you full refunds for cancellations you are not using, but offer you an 'upgrade'. Signed up for a one month subscription - which to any normal person means you want to pay for and use the service for one month only, not indefinitely. So, they 'renew' (because you didn't know you had to cancel something you only joined for one month), charging your credit card. Then, even though you haven't used their site (because you know your one-month subscription ended), they won't refund the full amount. ONLY if you push, will they give a partial refund. 2nd issue with them is that what is not clearly shown is that your one-month subscription only allows for 20 searches. Very limited in it's usefulness. Found that several of the free services that allow unlimited searches were just as good, if not better in finding current information. Can't recommend to others and don't ever plan to use them again.
Dear Terri,
We understand your concerns and want to assist in resolving this issue. All information, including the type of subscription, exactly how much, and how often a person will be billed are clearly stated on our payment page. We also include this information in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. Please feel free to contact a member of our Customer Care team if you have any questions or concerns with your searches! They can be reached at 888-906-0850, or CustomerCare@spokeo.com.
Thank you,
Spokeo
On the left side it gives the number of COURT RECORDS for a person which one can see when looking up a person's name. So, I plugged in my name out of curiosity expecting to see NO court records listed (because I've never had any problems with the law). It listed I had like 25 court records! I DON'T!. So, I guess part of the SCAM is that they might get people looking up themselves to pay for their service when they see Spokeo has listed many court records besides their name that the person does NOT have.
Dear Reka,
Spokeo aggregates publicly-accessible data from a multitude of online and offline sources. Court record data is considered public record. It is made available by courthouses across the country to various vendors for publication. Our court records include data from more than 600 million records from 1400 courthouses across the United States.
If you are concerned about an inaccuracy in the listing, we strongly recommend you follow-up with the courthouse where the error most likely originated to have it corrected. The Spokeo listing should include the name of the courthouse and contact information, such as website and phone number. If you have any further questions or concerns you can contact a member of our Customer Care team by calling 888-906-0850. We are available 24/7 for your convenience.
Thank you,
Spokeo
This site s not worth the money or time. They will not refund money... so try another service. I'm still paying for a service that does not fit my needs. If you try this service, pick the lowest amount indicated on the site. Don't buy before you try as I did.
Dear Spokeo Customer,
Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Please feel free to contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience.
Thank you,
Spokeo
Spokeo is doing a disservice to victims of stalkers by making available information victims wish to keep private. Spokeo claims that they merely pull information from public records.
However, before Spokeo, if a stalker living on the west coast suspected his victim moved to a town on the east coast and he wanted to confirm that, the stalker would have to buy round trip airline tickets, fly 6 hours out east, rent a car, rent a hotel, and walk into a hall of records between M-F 9am-5pm during business hours only in the town he thinks his victim lives, and then search the public records in that town. The chances are slim he'd incur the huge cost and time needed to take that gamble. Thanks to Spokeo- a stalker's best friend and a victim's second worst nightmare- stalkers can get this information in minutes just by paying a small fee (compared to travel expenses flying across the country...) If people want to search for their birth parent or something legit, invest a few hundred dollars with a private eye to do it.
Put Spokeo and other like-businesses out of business.
Dear Amanda,
We want to make sure that your experience with Spokeo Customer Care is a positive one. We would like to thank you for addressing your concerns, and are happy to assist in resolving this issue. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. We sincerely apologize for any misunderstanding, or any inconvenience this experience has caused. We also allow anyone to opt out of our service at any time and are happy to do so. Please give a member of our Customer Care team a call at 888-906-0850 or email Privacy@spokeo.com and provide the listings you would like removed at your earliest convenience. We are more than happy to help!
Sincerely
Spokeo Customer Care
They charged me even though they didn't find any information about the submitted number.
This is a scam!
Dear Marcel,
Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Please feel free to contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience.
Thank you,
Spokeo
One reviewer suggests opting out to remove yourself from Spokeo's directory. But when I tried, it looks like you have to have their exact directory link path to request they remove it, which you could only get by subscribing. Double scam!
Dear Jeanne,
We understand your concern and want to make sure you are helped with this issue. Spokeo respects your privacy. If you would like to have your information removed please send an email to Privacy@spokeo.com and provide your full name, date of birth and all cities/states you have lived so we can locate the correct information for removal. If you have any questions regarding this issue please feel free to contact a member of Customer Care by calling 888-906-0850 at your earliest convenience.
Thank you,
The Spokeo Team
My experience of contacting Spokeo CS for a refund due to a misconception was notably the best CS experience I've ever had. A representative was available almost immediately and did not hesitate to resolve my issue- NO HASSLE AT ALL! Because the service initially purchased provided everything needed, I will return to Spokeo for any future needs, and I would definitely recommend Spokeo to any and all.
I purchased to look for an old friend of my aunt who was visiting from out of the country. Needless to say, none of the phone numbers provided were current and the address was a bust. When I signed up it said I had a 30 day trial, what a lie! It was only 7 days and then I was billed for $19.95. When I called to cancel, a very rude young man confirmed that (yes) I just paid for a service that did not work and it was too bad as I would not get a refund.
I advise everyone to beware of SPOKEO as they have no moral compass.
Dear Myrna,
We appreciate you taking the time to express your concerns and want to make sure you are helped. Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Moreover, many sources do not refresh their data often. Our Terms of Use states that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person.
When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Please feel free to contact a member of our Customer Care team by calling 888-906-0850, or by emailing customercare@spokeo.com, at your earliest convenience so we can assist with any questions or concerns you might have.
Thank you,
Spokeo
I purchased a (6) month subscription and I never received a confirmation email of my purchase, which was strange. The at the same time I see that it will be a reoccurring charge. So I contacted them on several occasions about cancelling my subscription. Finally I received an email and they stated they stopped the reoccurring billing but would not refund the money I paid out for the (6) months and that I could use the site until Dec of 2016. Well, ok, at least I would not be charged again. Now I have this subscription for the (6) months I paid for. This has been about (2) weeks ago. So the other night I thought well since I paid for this I check someone out. I went to sign in and it said there's a error and my password was not working. So I did a password reset, then another reset, then another. They blocked me even though I paid, they blocked me from using it the (6) months I paid for. They stole my money, there is no other way to explain it then out and out fraud. NEVER I MEAN NEVER TRUST ANY SITE UNTIL YOU READ ALL REVIEWS.
Dear Gina,
We understand your concern and want to make sure you are helped with this matter. All information, including the type of subscription, exactly how much, and how often a person will be billed are clearly stated on our payment page. We also include this information in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. Furthermore, our representatives are available 24/7 to assist with any issues you might be experiencing with logging in, or with any general questions you might have regarding the site. Please feel free to contact a member of our Customer Care team if you have any questions or concerns with your searches! They can be reached at 888-906-0850, or CustomerCare@spokeo.com.
Thank you,
Spokeo
This is the worst scam ever on Internet and you should be very afraid of using this non existing service and also about how your credit card info is used from this company. Stay away! Its just $#*!.
Dear Spokeo Customer,
In order for a Spokeo subscription to be created, a user must click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. Additionally, we provide detailed information regarding exactly how much, and how often a person will be billed on our payment page, as well as in the disclaimer which has to be agreed to before the purchase is processed. This information is also included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. Please feel free to contact us should you have any questions or concerns.
Thank you,
Spokeo
Spokeo did a recurring charge without my permission. I was charged for a search I didn't order as I was just discharged from the hospital last night from major abdominal surgery in which I haven't been online or any where to purchase any service? I didn't authorize the charge.
Dear Christine,
We're sorry to hear about this and want to make sure you are helped with whatever questions or concerns you might have. You may have an active subscription on your account. Please call or email a member of our Customer Care team at your earliest convenience so we can assist you further. They can be reached at 888-906-0850, or email CustomerCare@spokeo.com.
Thank you,
Spokeo
Like everyone else who wanted a ONE TIME SEARCH for. 95 from spokeo, we got ripped off too! The search we did was useless! Then they have the audacity to bill my account for $19.95 for two months before I finally had time to discovered what was going on! REALLY? I did not receive any email from them saying they were going to charge my account! I know they will put up their canned apology here but I DO NOT BELIEVE THEM! I understand your scam! Some people don't check their bank accounts and you bill them then you will give them a small refund and keep the rest! The money adds up after you dupe a lot of people! Then you get everyone's personal information and charge for that too! WHAT A SCAM!
Dear A H.,
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Sincerely,
Spokeo
I paid $0.95 for one use to check it out. The search was inadequate. BUT THEY CHARGED $19.95 for at least the last THREE MONTHS that were unauthorized or somehow disguised upon purchase. I only used it once. Deceitful. I also read the FTC found they were writing their own positive reviews.
Dear Allen,
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Sincerely,
Spokeo
I've been the victim of credit card fraud one too many times, so I decided to find out who is responsible since the card companies can't be bothered. Guess what, these jokers won't let me investigate the people who stole my credit card! When I put that I wanted to use it to investigate credit card fraud, they said think you very much your money has been refunded! Good that I verified the location of the address before I gave them my info so I can report that with the phone number.
Dear Revecca,
We understand your concern and want to make sure you're helped with this matter. Please contact a member of our Customer Care team if you have any questions or concerns with your searches! They can be reached at 888-906-0850, or CustomerCare@spokeo.com.
Thank you,
Spokeo
Spokeo remains the lowest form of life on the internet. Every 6-12 months I have to contact them to correct the misinformation they spew.
My father, deceased since 1984, is still alive, as far as they are concerned. My mother, who died in 2009, shows as still alive and living in Fort Collins... where she never lived in her life.
They have 5 listings for me, 3 of which are wrong.
If you believe in Spokeo, you believe in Godzilla and Peter Pan. This useless site should be shut down for distributing more misinformation than any other source on the internet.
You have to know, looking at the reviews 300 one star vs. 6 five star reviews that this is a failure of a company. If they served food, sold gas, mowed lawns, or provided any other service in the world, they would be out of business. If you pay them a nickel. You are a sucker. Their motto must be "Never give a sucker an even break"
Vote these clowns out of business
So spokeo's response is that it is not their fault that there are so many innaccuracies, all of the data collection is done by machine... therefore it must be the machines' fault.
"It wasn't my fault that I killed someone, the bartender should not have sold me the drink and they shouldn't have made a car that would go 75 MPH"
Sounds like the dog ate someone's homework out in Pasadena. 50 to one... one star vs. 5 stars... the world has spoken: "spokeo is scum and a worthless hazard to the internet"
Dear Manny,
Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Please feel free to contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience.
Thank you,
Spokeo
About the Business
People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rosi,
Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Moreover, many sources do not refresh their data often. Our Terms of Use states that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Please feel free to contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience so we can assist with any questions or concerns you might have.
Thank you,
Spokeo