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Spokeo has a rating of 2.51 stars from 1,342 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Spokeo most frequently mention phone number, credit card, and customer service problems. Spokeo ranks 155th among People Search sites.
This company responds to reviews on average within 3 days
It's easy to find out whether or not you have a legit person at the other end of the number when I have the ability to search every number that isn't in my contact list. I've been able to get information pertaining to any number that texts or calls and therefore I know whether or not it's a real person at the other end of a line and that is what I need to combat all the fakes and spam.
I purchased a free trial in order to find some information on a specific person I know well. The site advertises thorough "deep diving" searches that will shock you by the information they will present to you. Spokeo's "deep diving searches" couldn't even find the last 2 addresses this person was registered at. Nor could they even find their Facebook page which you can find from a SIMPLE GOOGLE SEARCH. Total waste of time, Spokeo is stealing consumer's money.
I purchased a free trial in order to find some information on a specific person I know well. The site advertises thorough "deep diving" searches that will shock you by the information they will present to you. Spokeo's "deep diving searches" couldn't even find the last 2 addresses this person was registered at. Nor could they even find their Facebook page which you can find from a SIMPLE GOOGLE SEARCH. Total waste of time, Spokeo is stealing consumer's money.
Their website offered free searches, and when I finished answering a long list of questions, Spokeo then would only provide the information requested with a fee. They are scam artists!
Hello Dale:
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on March 9,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please note, Spokeo currently does not offer demo access to full results. I'd recommend exploring our basic search functions, which provides a preview of the kind of information that we offer and the social media networks we support at no cost.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
The information on my search was ridiculously wrong! I informed the site on this and heard nothing back. I requested the cancelation of my subscription and thought I was done with this company. WRONG! A few weeks later, I was charged almost $30 for services I had canceled. When I asked for a refund they offered less than $12 instead of the entire amount. WASTE OF TIME AND MONEY! And customer service is HORRIBLE
Hello There:
I received your complaint to the Sitejabber.com page for Spokeo, on January 28,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
Please note, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Regarding cancellations, Spokeo subscriptions can be canceled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
Furthermore, please note that canceling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Tried to use this service to try to find information on an old friend. Information I received seemed suspect so I tried it using people I did have info on. What I got back was absolute garbage. For example, it showed my current address at a location where I had not lived for 14 years. It provides email addresses that are dead links. This service is a total scam. Do not use it.
Dear George:
I'm so sorry to hear this! I received your complaint to the Sitejabber.com page for Spokeo, on February 28,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Beware of Deceptive Practices
I recently had an absolutely nightmarish encounter with SPOKEO and I feel compelled to share my experience to warn others about their unethical practices. I signed up for their services, only to find out that the information provided was inaccurate and misleading.
Upon discovering the issue, I contacted their customer service number, and the nightmare escalated from there. The representative I spoke with, although seemingly nice, had no intention of resolving the matter promptly. Instead, she placed me on hold not once, not twice, but a mind-boggling four times, each time promising that her manager would handle the situation.
Here's where the situation reached its zenith of absurdity. When the manager finally took the call, their response was nothing short of shocking. In a display of astonishing rudeness and disregard for customer concerns, the manager effectively told me, in the politest terms possible, to go jump in a lake. The manager capped off this delightful exchange by hanging up on me.
This level of disrespect and lack of professionalism is beyond comprehension. It's disheartening to encounter a company that not only fails to deliver accurate information but also treats customers with such disdain when their errors are brought to light.
I strongly advise anyone considering SPOKEO to think twice. Their sketchy sign-up services, coupled with a customer service experience that would make a masochist cringe, make them a company to steer clear of. Save yourself the frustration and headaches, and find a business that values its customers and upholds basic principles of honesty and integrity.
The Male Manager that the female handed me off to would not provide his name and hung up on me. It is no way to do business and only hope that this post helps someone else before they give their money to this soon to be black listed, sketchy operation.
Dear Serina:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 13,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
This service entices you with the promise of delivering results before payment. However, after paying the initial fee of 0.95 USD, no results are provided. What's worse is that you unknowingly subscribe to a 29.95 USD monthly plan without prior notification, and there is no option for a refund. Beware of this service; it is a scam with no genuine results. Avoid it to prevent being deceived and losing your money.
Dear Zied:
I received your complaint to the Sitejabber.com page for Spokeo, on November 9,2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I'm sorry to hear this. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials or services that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Deceptive practices, overpriced, information not current. Customer service is a joke. Been verified much better.
Response after the fact from Spokeo perfect example of much talk, no action. No change in opinion.
Tip for consumers:
Beware of pop ups on site.
Hi there, Wanda:
I'm so sorry to hear this! I received your complaint to the Sitejabber.com page for Spokeo, on February 15,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please keep in mind that we currently only support names, phone numbers, and addresses in the United States. However, our email and username search is universal and covers all publicly accessible profiles on social networks supported by our system, including international social media profiles. Furthermore, additional search types and features, such as Court Records, Historical Records, PDF downloads, and increased search quotas are available for additional charges in addition to your base service. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
Please note, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Regarding cancellations, Spokeo subscriptions can be canceled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
Furthermore, please note that canceling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I've requested a basic search and was charged for an enhanced one because the payment page kept going backwards and forwards.
The majority of the information was about neighbours which is really not important. Save your money and go somewhere else. Customer service was not helpful either although they replied!
Hi there, Susan:
I received your complaint to the Sitejabber.com page for Spokeo, on February 7,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
They billed me $29.95 even though I canceled immediately!
Warning do not use Venmo they will hit your account and tough to get it back ……
Tip for consumers:
Absolutely a rip off.
Dear Steve:
I am truly sorry to hear this. I received your complaint to the SiteJabber.com page for Spokeo on December 22,2023 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Regarding cancellations, Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
Furthermore, please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Deceptive billing practices, misleading advertisements but excellent customer service to handle their many complaints. This is a Mickey Mouse company so stay away. There are many better resources out there so do your homework.
Hi there, Tyler:
I received your complaint to the Sitejabber.com page for Spokeo, on January 23,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
Please note, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Regarding cancellations, Spokeo subscriptions can be canceled at any point during the subscription term. For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
Furthermore, please note that canceling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
7 day free trial will automatically be charged 29.95. Didn't even give me an email for the person I searched. It did however give me his 73yr old mother's information. They haven't lived in the same town for at least 15 yrs. Google will give you more accurate information for free
Dear Corinne:
I received your complaint to the Sitejabber.com page for Spokeo, on March 15,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I tried Spokeo one time. I had an address and was looking for residents and phone numbers. The names of every resident were bogus. The phone numbers were all for different people who lived elsewhere, or for businesses, or not in service. Completely useless.
Dear David:
I received your complaint to the Sitejabber.com page for Spokeo, on January 20,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I hated giving 1 star. Should be negative 12 stars. Awful trickery luring you into paying.95 for an address but in the small print is a monthly subscription. After purchasing the one address for.95 it asked if I wanted a monthly subscription and I clicked no. After 7 days was charged 29.95. What a rip off. DO NOT USE SPOKEO
Dear Sandra:
I received your complaint to the Sitejabber.com page for Spokeo, on November 20,2023 regarding our service, and I am happy to assist in resolving this matter.
I'm sorry to hear this. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials or services that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo automatically enrolls you in a subscription package without telling you. They will auto-bill you and refuse to return your money. You have been warned.
Tip for consumers:
They will auto bill you without warning.
Dear Jam:
I received your complaint to the Sitejabber.com page for Spokeo, on December 21,2023 regarding our service, and I am happy to assist in resolving this matter.
I'm sorry to hear this. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials or services that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Useless useless useless useless useless useless useless useless useless useless useless useless useless useless useless useless useless useless useless useless useless useless useless useless useless
Tip for consumers:
No
Dear Requester:
I am sorry to hear this. If you could explain further about your experience, I would like to help ameliorate the situation.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
The automatic redirects on That's Them to the Spokeo service are seriously annoying and disrespectful. No one - absolutely no one - is going to sign up for a service that is so clearly oblivious to the need for basic courtesy. Just stop.
Hi Janie!
Thanks for reaching out about this. While ThatsThem.com is a free service, it is limited by its search capabilities and quota. And once these are met, we graciously redirect to Spokeo.com that does cater to more diverse categories, search options, and high search quotas. I'm sorry if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
UNBELIEVABLE! Did you know Spokeo can cancel peoples account for simply going to rental sites helping a friend find a place to live, and Spokeo pops up and if you don't use them or you use them then cancel your account because you don't need their service anymore they retaliate and cancel your account.? Talk about being totally messed up for a company for this is the craziest excuse manager Dave ID 11*** gave me, I am speechless. Beware when you use Spokeo they cancel for actually no reason at all and falsely accuse members of the dumbest lies I have ever heard of that is totally unbelievable. Use google pay or PayPal instead, they don't flag your account for going to rental places to look at potential places to live! Lmao
Tip for consumers:
SPOKEO needs to investitgate what total lies and false accusing me of something I did not do by one of their employees probably from them entering the data wrong on their end again looking at rentals for any reason is not againt the law! beware of spokeo they retaliate when you cancel them!
Dear Arlette:
I received your complaint to the Sitejabber.com page for Spokeo, on February 3,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Once an account has been flagged for suspected use which violates our terms - which may have been related to your rental search - an account is flagged, cancelled and refunded. I would recommend you try searching for a FCRA compliant service. Again, I greatly apologize for any inconvenience caused by this process. You can read more about our Terms of Use, by visiting spokeo.com/terms-of-use
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
These guys put you on automatic payment.
Without authorization.
This is how they get people money
Do not use this company.
Hello There:
I'm so sorry to hear this! I received your complaint to the Sitejabber.com page for Spokeo, on March 3,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please note, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo is just a facade to hide a monthly subscription. You pay for the initial search and then they automatically sign you up for continued service. Do not sign up for anything.
Dear Christopher:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 14,2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I did a search for a Free search and this site popped up then at the end it wants to charge me so i do not recommend using this site which is trickory to pull you in
Hello Harold:
I am sorry to hear this. I received your complaint to the SiteJabber.com page for Spokeo, on March 29,2024 regarding our service, and I am happy to assist in resolving this matter.
Please note, Spokeo currently does not offer demo access to full results. I'd recommend exploring our basic search functions, which provides a preview of the kind of information that we offer and the social media networks we support at no cost.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I was not notified about my free subscription ending and then I got a bill for $24.95 that was charged today so I contacted them about issuing a full refund because I wasn't goin to use their services and they only gave me a refund of $9.98.
Dear Ambar:
I received your complaint to the SiteJabber.com page for Spokeo, on March 14,2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “SiteJabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I don't even remember signing up for spokeo. It must have been a whim or maybe I thought I canceled but didn't. I saw the $24.95 charge on my credit card statement and had no idea what spoke was. I called them and canceled. I then researched in my email and found an original confirmation of signing up from back in June. $24.95 is way too much for this type of service even if I had used it more than once. Lesson learned, and remember to check your credit cards statements to catch these kind of money drains. Another complaint I have is there was never a follow-up reminding me that I had a subscription, asking my opinion of the service or flagging that my credit card was charged. I'm betting this company makes most of it's money on unused subscriptions like mine.
Dear Denise:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on November 30,2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
You pay 99 cents for a single search and one week later they hit you with a $30 monthly fee. I was lucky to use PayPal and stopped the theft in time.
Dear Richard:
I received your complaint to the Sitejabber.com page for Spokeo, on November 29,2023 regarding our service, and I am happy to assist in resolving this matter.
I'm sorry to hear this. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials or services that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I looked up people I know to see how accurate this is. I'd give it 0/10.
Addresses were ALL outdated to when they were living with their parents at least 4-10 years ago.
Email was often 10+ years old and belonging to another household member.
Financial information, when actually available, was for the household, a guess, for the wrong person, or just wrong. It doesn't offer ANY court or criminal records, no jobs, no social media that's actually correct.
What DOES it tell you? Their full name, family members, old addresses, and phone number. Sometimes e-mail, but rarely accurate.
You know, everything that you can find for free online.
My ex hasn't lived with his dad in 6+ years, but Spokeo thinks that he does. No mention of living with his mom for 2 years.
This service is worth less than 1 star.
Dear Mars:
I received your complaint to the Sitejabber.com page for Spokeo, on October 15,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Put email address into Spokeo said results ready do you unlock them I paid and then said there was no results for that email address that is a ripoff and a scam
Hi George,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to clarify. Spokeo’s free preview provides details on the kind of information we offer and the supported networks we search. When you see “Results May Include,” "Report Includes Available Information On," or "Discover on 120+ Networks,” this outlines the sorts of data we attempt to search. Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day.
I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
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Dear Ashley:
I received your complaint to the Sitejabber.com page for Spokeo, on October 30,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care