I entered a contract with Splitit to facilitate monthly payments to Byte. For four months, everything went smoothly as my card was charged without any issues. However, on the fifth month, things took an unexpected turn. I received an email from Splitit stating that the payment for my payment plan with Byte had been declined because they were unable to validate the address. I hadn't changed the address associated with my credit card, so I attempted to re-enter the card information and address. To my frustration, I encountered an error message indicating that the zip/post code failed validation. Hoping to resolve the matter swiftly, I entered a different credit card, only to be met with the same error message, despite accurate address details on both cards.

Throughout the day, I made numerous attempts to update my card information, which eventually led to me being locked out of their system for 24hrs. I reached out to my credit card company and confirmed that the address was indeed correct and that there were no issues blocking the transaction on their end. I then initiated a chat with Splitit's representative, Jack, and explained the situation. Jack assured me that their technical team would investigate the issue. He followed up with me via email to let me know the problem lay with the registered address on the card. I found this situation puzzling, as the same address had posed no problems during the four previous months. I told Jack, either your system is glitching or I am being set up to pay the balance in full. Jack, assured me that such things are not part of their business practice and that he escalated my issue again to their technical team. They confirmed either the bank doesn't have any information on file or they don't support AVS (Address Verification Service). I was at a loss. There was nothing I could do. The next day I received an email that my balance had been paid in full, withdrawing the $2,200 owed from the very credit card for which the address validation had supposedly failed. This situation has left me extremely frustrated and questioning the reliability of Splitit's systems. My attempt to rectify the situation was met with a lack of solutions from their end, and I found myself at an impasse.

Convinced that my address is valid and that there were discrepancies in Splitit's process, I feel compelled to dispute this charge. Despite potential consequences for my order with Byte, I believe in honoring the terms of the contract that was initially agreed upon. Regrettably, this experience has left me with the decision to neither recommend Splitit to others nor use their services as a payment method again.

Date of experience: August 28,2023