Spilsbury

If I could give this company 0 stars I would. I ordered a puzzle 2 and a half months ago never received any email or anything I just got a email 3 days ago saying my order was cancelled. This is the worst company I have ever dealt with and the most unprofessional place. I don't know how they are in business. Stay away unless you like getting mad. I hope nobody makes the mistake and orders from this place

I spent over $51 for the 1000-piece "Caught Napping" Spilsbury puzzle (from a painting by Persis Clayton Weirs) for my wife. She became thoroughly frustrated with edge pieces that didn't lock together--they had to be Scotch-taped--and the amount of "puzzle dust": She put the pieces in a colander and shook it. Too bad I'd not read the reviews prior to the purchase; I will "eat" the $51+ and not bother to contact the company. As another reviewer said, If I could only give less than one star...

I have already written a review regarding this horrible company but this is now an update. After going back and forth at least 5 times between emails and live chat telling me that my order was either on it's way or on backorder I have now received in the mail a post card stating my order, which I placed 1 1/2 months ago has been canceled. How INCOMPETENT can a company be and how can they stay in business? Don't ever buy or attempt to buy from this crap hole of a company.

Sketchy company. Cancels orders and charges your credit card for it anyway. Does not refund shipping costs. Customer Service appears friendly and helpful and tells you they will honor store credit and not charge the "extra $2.76" as a courtesy for all the trouble then sends you a bill for it with the due date a couple of days away and threatens to charge you late fees. Like I said... buyer beware.

I ordered three puzzles and was immediately charged $9.99 for shipping of those items. Received a note that only one puzzle was available so charge for shipping should have been $7.99. Yeah, try to get THAT back! When I called, the woman actually yelled at me that it was the correct charge. I will have to go through my credit card company to get that resolved. Also, the free puzzle was damaged with a big hole in the center of it. Is "free" how they get rid of their damaged stuff?

Spilsbury puzzles aren't so bad. As a company their very, very poor choice of shippers, FedEx Ground is lousy. Order placed on 17 November arrived 23 December. WTF? Just from Ohio to Washington? The order kept not being delivered, day after day it said it was on the truck but never was delivered. The outright lies on the FedEx delivery tracker were amazing! It took so long Spilsbury reordered on 12 December. It is 30 December and that order has never arrived. Spilsbury-DITCH FEDEX GROUND! Do not order from Spilsbury just because you are not likely to receive your order.

Used 150 dollars of gift certificates to buy puzzles, after submitting order charged our credit card instead and are refusing to refund money.

Got a catalog, and was going to order, but then I saw the trump playing cards. I will not spend 1 penny on a company that glorifies this racist, evil person.

I placed an order for $17 on November 28 and needed them asap so I paid $19 for express shipping. It is now December 4 and have yet to receive the puzzles. I called to be reimbursed for the shipping or cancel the order was told that they would not reimburse the shipping as the shipping time is when it leaves the warehouse and it had already shipped so I couldn't cancel. Do not order from them, there are other sites

I ordered 2 puzzles, but was only shipped one. The one I didn't receive was marked off on the shipping document so they knew they were not shipping one that was ordered. However they thought it was acceptable to go on and charge my credit card for both puzzles. After a long struggle to finally get a customer service agent on the phone I was basically told too bad, I only got a store credit, which they bragged never expired. If I had bought one and returned it, I could understand the store credit only. But to charge me for something they knew they weren't sending I consider robbery. I did use my store credit, but will never shop with them again and won't recommend them to anyone!

Got an email Spillsbury was having a sale. Ordered 15 sale items on 4/14/21.10 items were shipped 4/16/21 - a little slow, but OK. Never got the remaining 5 items, got an email cancelling 2 of them on 5/3/21. Finally contacted them on 5/12/21 - said the other 3 are out of stock. They charged me $17.99 for shipping on the 15 items, only refunded $2.13 via hard copy check - that doesn't make sense to me. Don't have a sale and let people order things you don't have and rip them off for $17.99 shipping. Plus they are supposed to give you a free puzzle, that didn't happen either. All around poor service.

Stay away! Ordered puzzles on April 1 for my Grandmother's 98th birthday on April 25. Puzzles were marked as "in stock" and estimated delivery in 1 week. Puzzles still not delivered or even shipped on May 12. Company will not respond to my messages. Don't use this company.

Sent to wrong address. Was returned to them. No refund or confirmation of any kind. Am now having to go through my credit card company to get a refund.

I have NEVER in my life written a negative review on a company before. However, I am so angry right now! I have spent hundreds of dollars buying puzzles from them. It usually takes forever to receive them in the mail or I get a notice that a puzzle or two is unavailable. Because of this, they send me a coupon in the mail for $5 my next order. Last night I placed an order for $39 & tried to use my coupon code to get the $5 off. My receipt did not reflect the discount so I sent them an email asking for them to apply the $5 to my order. They sent me back a response that said my $5 off isn't valid unless I spend $50. No where does it say this on the mailer coupon. I called customer service and spoke to Dani. She repeated the same thing as the email. I asked to speak with her supervisor & she said they weren't available. I asked what their name & contact number was so I could call them. She said she can't give out that info. I told her I was so frustrated that I wanted to cancel my order and I will never order from them again. She said my order has already been processed & she can't cancel it! Meanwhile it will take 2 months to receive the puzzles that they "already processed". This company is a joke! They were willing to lose a repeat customer for $5! Please don't order from them. They don't deserve to be in business!

Called Spilsbury to place a puzzle order for one that was on sale plus had a code for a second free puzzle with this same order. Never received puzzles so investigated. When I called Spilsbury they didn't give me any reason for why they were never shipped but offered to ship me another order. They told me both were in stock. Never received the 2nd order... so when I inquired about it, Spilsbury told me they had to cancel the 2nd order of the puzzle I really wanted because it was out of stock. REALLY?! Buyer Beware!. The left hand doesn't know what the right is doing. Instead of crediting the purchase back to my credit card... Spilsbury told me they would send a check refund to me via mail. Yeah right... crossing my fingers on this one! Sure I'll be calling because I'll never receive "it". They 1st said they were giving me a store credit for a future purchase. I told them absolutely not... why, to go through the anguish of them flubbing up a 3rd order. NO THANKS! I'm surprised they are still in business and have a feeling my dilemma is far from over. Never ceases to amaze me how companies like yhis can remain in business being so disjointed & scammers. Don't read the rest of the reviews... they are just as depressing as mine!

Second (and last) time ordering from them. Last order was on 12/2 and STILL waiting. Quick to take your money, but very S-L-O-W to ship. I don't think they really care either. Just an FYI... Bits and Pieces, Jigsawpuzzles.com and Spilsbury are all the same company with lousy service.

First I ordered 3 puzzles. They charged me $10 for shipping all 3. Then a week later, I see my credit card has been billed a different amount. I went back to my order and saw that one puzzle was backordered. I called their customer service line. They said I would receive the 3rd puzzle when it was available, and I would not be charged shipping on it. A few days later I received an email stating that the puzzle was never going to be available, so it was cancelled. 2 weeks later, still no puzzles. When I called them, they said my puzzles were sent to someone else by mistake. Due to high demand they said they could not replace my puzzles. So after about 4 weeks, they tell me no puzzles are coming my way. They said they had reimbursed my card. Case closed? Nope! They shorted my credit card reimbursement. When I asked about this, they said it was an 'error' and that they were sending me a check for the balance, along with a discount coupon for my future purchases. Anyone care to guess what I did with the coupon?

I received a catalog and was appalled to find a "dancing solar Jesus" on page 5 and Jesus soap to "wash your sins away" on page 7. Does anyone think these people would dare sell a dancing Mohammad or Allah soap? Why is it people seem to think they can insult and denigrate Christians with impunity? Help put these people out of business - spread the word.

Ordered a puzzle online for $9.99 with $7.99 shipping and when checkingout was offered a free puzzel with my purchase. So I selected to receive the free puzzel. I then receiived an email stating the puzzel I had purchased was on back order. But my free one would be sent out. My debit card was charges $8.19. Then the next day I was sent an email stating that my order had been cancelled. I did receive the free puzzel in the mail for what I can only assume was a shipping and handling charge. So now I had a puzzel I dont want for something that was supposibly free with my purchase that was cancellesd after this free puzzel was processed. I should have been able to cancel the complete order if they were not able to give me what I ordered. Not cool!

I ordered 4 puzzles. After contacting customer service several times it took two weeks for me to receive them. I asked for a credit or refund. They gave me five dollars off my next puzzle order. That will be wasted because I will never order from this company again.

On November 24 I ordered several items for Christmas stocking stuffers. I received an order that listed 5 items but there were only two items in the package. I called on Dec 10 and was told they would send replacements. Tonight I received notice they had just been sent 11 days later and I could expect them on January 3 well past Christmas. This is a very unprofessional way to handle business and I will never order from them again. What a waste of $25!

Third time ordering. They were extremely slow the first two times, I gave them one more chance. Again very disappointed. No communication. Had to call this things time, as I did before. Was told 3 puzzles ready to ship, and they were waiting for 4th one to come in. I said send the 3, and refund on 4th... cause I did not want to wait 2 more weeks. They refused to refund money! Told me they will ship the 3... and for me to call back once they ship those, and tell them to refund me on the 4th one. I hope they told me the truth about sending the 3 now. But I doubt it. They lied about the date the 4 the one would be in. Says on their website Dec 8. Lady told me on phone, the 15th. That's their way of getting your money. When I asked for refund, she put me on hold and said "Let me see if that's a possibility.". This is very unprofessional! Poor business practices. DO NOT EVER ORDER FROM SPILSBURY! You will regret it.

I paid $7.99 extra for "express shipping". My order is scheduled to ship (not delivered) for 5 business days after I placed the order. Ridiculous. I don't know when I will actually receive the package. Be careful about spending extra money for so called express shipping.